When evaluating survey tools for Shopify stores, ReConvert, Wootric, and Asklayer are often considered. Each offers distinct features tailored to different business needs.
Core Features and Functionality
ReConvert is a Shopify app designed to enhance post-purchase experiences by offering features like one-click upsells, personalized thank-you pages, and customer surveys. (zigpoll.com)
Wootric specializes in real-time Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) micro-surveys, primarily targeting B2B SaaS companies. (stackshare.io)
Asklayer focuses on micro-surveys and on-site feedback at multiple touchpoints, aiming to capture quick, actionable customer input throughout the shopping journey. (zigpoll.com)
Pricing and Value
ReConvert offers a free plan with basic features. Paid plans start at $7.99 per month for standard features and scale up to about $47.99 per month for advanced automation and analytics. (zigpoll.com)
Wootric's pricing details are not specified in the provided sources. Potential users should contact Wootric directly for current pricing information.
Asklayer provides a free plan for up to 100 responses. Paid plans start at $19 per month for up to 500 responses, with higher tiers offering more responses and features. (zigpoll.com)
Ease of Setup and Use
ReConvert is known for its user-friendly interface, allowing merchants to customize thank-you pages and set up upsell offers without technical expertise. (zigpoll.com)
Wootric's setup process is straightforward, integrating seamlessly into existing platforms. Its non-intrusive survey design ensures a smooth user experience. (stackshare.io)
Asklayer offers an easy setup with its conversational survey widgets, enabling quick deployment of surveys across various touchpoints. (zigpoll.com)
Integrations
ReConvert integrates natively with Shopify, enhancing the post-purchase experience within the platform. (zigpoll.com)
Wootric integrates with popular business tools, including CRMs and analytics platforms, facilitating comprehensive customer feedback analysis. (stackshare.io)
Asklayer integrates with Shopify and Shopify Plus, supporting multi-language surveys and real-time analytics. (zigpoll.com)
Customer Support and Documentation
ReConvert provides email support and comprehensive documentation to assist users in maximizing the app's features. (zigpoll.com)
Wootric offers email support and a knowledge base to help users effectively implement and utilize their survey tools. (stackshare.io)
Asklayer offers email and chat support, along with detailed documentation to guide users through setup and usage. (zigpoll.com)
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants seeking to enhance post-purchase engagement through upsells and surveys. (zigpoll.com)
Wootric is best suited for B2B SaaS companies aiming to measure customer satisfaction and loyalty through NPS, CSAT, and CES surveys. (stackshare.io)
Asklayer is tailored for e-commerce businesses looking to gather ongoing customer feedback via micro-surveys at various touchpoints. (zigpoll.com)
Comparison Table
| Feature | ReConvert | Wootric | Asklayer |
|---|---|---|---|
| Core Functionality | Post-purchase surveys, upsells, thank-you page customization | Real-time NPS, CSAT, CES micro-surveys | Micro-surveys, on-site feedback at multiple touchpoints |
| Pricing | Free plan; paid plans from $7.99 to $47.99 per month | Contact Wootric for pricing | Free plan; paid plans from $19 to $59 per month |
| Ease of Setup | User-friendly interface for easy customization | Straightforward integration with existing platforms | Easy setup with conversational survey widgets |
| Integrations | Native integration with Shopify | Integrates with CRMs and analytics platforms | Integrates with Shopify and Shopify Plus |
| Customer Support | Email support and comprehensive documentation | Email support and knowledge base | Email and chat support with detailed documentation |
| Best-Fit Customer Profile | Shopify merchants seeking post-purchase engagement | B2B SaaS companies measuring customer satisfaction | E-commerce businesses seeking ongoing customer feedback |
Situational Recommendations
ReConvert: Choose ReConvert if you are a Shopify merchant aiming to enhance post-purchase engagement through upsells and surveys.
Wootric: Opt for Wootric if you are a B2B SaaS company focused on measuring customer satisfaction and loyalty via NPS, CSAT, and CES surveys.
Asklayer: Select Asklayer if you are an e-commerce business looking to gather ongoing customer feedback through micro-surveys at various touchpoints.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It offers Shopify survey tools for post-purchase, on-site, and exit-intent surveys, focusing on easy-to-deploy, actionable feedback. While less focused on upsells, it’s a nimble option for startups prioritizing customer insights.
