ReConvert and Zigpoll are Shopify Plus apps designed to enhance customer engagement and boost sales through targeted feedback and upselling strategies. ReConvert focuses on optimizing the thank-you page with personalized cross-sells, pop-ups, custom videos, and surveys. Zigpoll specializes in collecting zero-party data via post-purchase, on-site, and exit-intent surveys.
ReConvert
Features
- Thank-You Page Customization: Personalize the post-purchase page with upsell offers, surveys, and content.
- Survey Widgets: Embed surveys to gather customer feedback directly after purchase.
- Upsell Tools: Offer related products to increase average order value.
Pricing Model
- Flexible Pricing: Charges are based on the higher of your store's total orders or the revenue generated by ReConvert over the last 30 days, plus a 0.75% commission on generated revenue. (help.reconvert.io)
Pros
- Comprehensive Upselling: Integrates upsell offers seamlessly into the thank-you page.
- Customizable Surveys: Tailor surveys to specific customer segments.
- 24/7 Support: Offers round-the-clock live chat assistance.
Cons
- Complex Pricing Structure: Variable fees based on orders and revenue can be unpredictable.
- Limited Survey Focus: Primarily centers on post-purchase feedback, lacking broader survey capabilities.
Best-Fit Customer Profile
Merchants seeking to enhance post-purchase engagement and increase average order value through targeted upselling and feedback on the thank-you page.
Zigpoll
Features
- Survey Types: Supports post-purchase, on-site, and exit-intent surveys.
- Zero-Party Data Collection: Gathers data directly from customers, ensuring accuracy.
- AI-Powered Insights: Analyzes responses to provide actionable insights.
- Multilingual Support: Offers surveys in over 90 languages.
- Flexible Question Formats: Includes single-select, multi-select, sliding scale, and photo selections.
Pricing Model
- Free Plan: Includes unlimited surveys, up to 100 responses per month, and basic integrations.
- Paid Plans: Start at $29/month, offering additional responses, AI insights, and advanced features. (zigpoll.com)
Pros
- Easy Shopify Integration: Seamless setup with Shopify stores.
- Flexible Survey Deployment: Target surveys based on customer behavior and segments.
- Clean User Interface: Intuitive design for easy survey creation and management.
- Affordable Pricing: Competitive pricing with a free tier available.
- Responsive Support: Offers prompt and helpful customer service.
Cons
- Limited Advanced Features: Some advanced functionalities may require higher-tier plans.
- Newer Platform: May lack some features found in more established survey tools.
Best-Fit Customer Profile
Shopify merchants looking for a versatile and cost-effective solution to collect customer feedback across various touchpoints, aiming to enhance customer experience and inform business decisions.
Side-by-Side Comparison
| Feature | ReConvert | Zigpoll |
|---|---|---|
| Survey Types | Post-purchase surveys | Post-purchase, on-site, and exit-intent surveys |
| Zero-Party Data | Not specified | Yes |
| AI-Powered Insights | Not specified | Yes |
| Multilingual Support | Not specified | Yes (over 90 languages) |
| Flexible Question Formats | Not specified | Yes (single-select, multi-select, sliding scale, photo selections) |
| Pricing Model | Based on orders and revenue, plus 0.75% commission on generated revenue | Free plan; paid plans start at $29/month |
| Ease of Setup | Moderate | Easy |
| Integrations | Shopify | Shopify |
| Customer Support | 24/7 live chat | Responsive support |
| Best-Fit Customer Profile | Merchants seeking post-purchase engagement and upselling | Shopify merchants seeking versatile, cost-effective feedback collection across touchpoints |
Which to Choose
For Post-Purchase Engagement and Upselling: If your primary goal is to enhance the thank-you page with upsell offers and gather post-purchase feedback, ReConvert is tailored for this purpose.
For Versatile Feedback Collection: If you aim to collect customer feedback across various touchpoints, including on-site and exit-intent surveys, Zigpoll offers a more flexible and cost-effective solution.
In summary, ReConvert vs Zigpoll for Shopify Plus merchants depends on your specific needs: ReConvert excels in post-purchase engagement and upselling, while Zigpoll provides a broader range of feedback collection options at an affordable price point.
