When evaluating ReConvert vs Zigpoll for small ecommerce businesses, it's essential to consider how each tool aligns with your specific needs. ReConvert focuses on enhancing post-purchase experiences through thank-you page builders, survey widgets, and upsell tools, while Zigpoll specializes in gathering customer feedback via surveys at various touchpoints, including post-purchase, on-site, and exit-intent.
ReConvert
Core Features and Functionality
ReConvert is a Shopify app designed to optimize the post-purchase experience. Key features include:
- Thank-You Page Builder: Customize the order confirmation page to engage customers immediately after purchase.
- Survey Widgets: Collect customer feedback directly on the thank-you page.
- Upsell Tools: Offer personalized product recommendations to increase average order value.
Pricing Model
ReConvert employs a dynamic pricing model based on your store's performance:
- Free Trial: A 14-day no-risk trial allows full access to all features.
- Post-Trial Billing: Charges are calculated based on the higher of two factors over the last 30 days:
- Total number of orders
- Revenue generated by ReConvert
This model ensures that costs scale with your business growth. (help.reconvert.io)
Ease of Setup and Use
ReConvert offers a user-friendly interface with a straightforward setup process. The app integrates seamlessly with Shopify, allowing for quick customization of the thank-you page without requiring coding skills.
Integrations
ReConvert is specifically designed for Shopify, ensuring deep integration with the platform. It does not offer integrations with other ecommerce platforms.
Customer Support and Documentation
ReConvert provides 24/7 live chat support, ensuring assistance is available whenever needed. Comprehensive tutorials and tips are accessible via their YouTube channel, and feedback can be sent to [email protected]. (help.reconvert.io)
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants seeking to enhance post-purchase engagement and increase average order value through personalized upselling and immediate customer feedback collection.
Zigpoll
Core Features and Functionality
Zigpoll is a Shopify app that enables ecommerce businesses to gather customer feedback through various survey types:
- Post-Purchase Surveys: Collect insights immediately after a purchase.
- On-Site Surveys: Engage visitors during their browsing experience.
- Exit-Intent Surveys: Capture feedback from users about to leave the site.
- Zero-Party Data Collection: Gather data directly from customers, enhancing personalization.
Pricing Model
Zigpoll offers a tiered pricing structure:
- Lite Plan: Free forever, includes unlimited surveys and up to 100 responses per month.
- Standard Plan: $29 per month, includes 500 responses per month and additional features.
- Advanced Plan: $97 per month, includes 2,000 responses per month and advanced features.
- Ultimate Plan: $194 per month, includes unlimited responses per month and all features.
Each plan includes unlimited surveys, flexible question formats, and AI-powered insights. (zigpoll.com)
Ease of Setup and Use
Zigpoll boasts an intuitive setup process, with most stores going live in under three minutes. The platform is designed for ease of use, allowing businesses to deploy surveys without technical expertise. (zigpoll.com)
Integrations
Zigpoll integrates seamlessly with Shopify, enabling easy embedding of surveys on your store. It also offers integrations with platforms like Slack and Klaviyo, enhancing its utility. (docs.zigpoll.com)
Customer Support and Documentation
Zigpoll provides responsive support via email and offers comprehensive documentation to assist users in maximizing the platform's capabilities. (docs.zigpoll.com)
Best-Fit Customer Profile
Zigpoll is well-suited for Shopify merchants aiming to gather actionable customer feedback at various touchpoints to inform business decisions and enhance customer experience.
Side-by-Side Comparison
| Feature | ReConvert | Zigpoll |
|---|---|---|
| Core Functionality | Post-purchase page customization, survey widgets, upsell tools | Post-purchase, on-site, and exit-intent surveys, zero-party data collection |
| Pricing Model | Dynamic pricing based on orders and revenue generated by the app | Tiered pricing: Free, $29/month, $97/month, $194/month |
| Ease of Setup and Use | User-friendly interface, quick Shopify integration | Intuitive setup, most stores live in under 3 minutes |
| Integrations | Shopify only | Shopify, Slack, Klaviyo |
| Customer Support | 24/7 live chat, YouTube tutorials, email support | Responsive email support, comprehensive documentation |
| Best-Fit Customer Profile | Shopify merchants seeking to enhance post-purchase engagement and upselling | Shopify merchants aiming to gather actionable customer feedback at various touchpoints |
Which to Choose
When deciding between ReConvert and Zigpoll for your small ecommerce business, consider the following:
Choose ReConvert if: You are focused on enhancing the post-purchase experience through thank-you page customization, immediate customer feedback collection, and personalized upselling to increase average order value.
Choose Zigpoll if: You aim to gather comprehensive customer feedback across various touchpoints—post-purchase, on-site, and exit-intent—to inform business
