When evaluating e-commerce feedback tools, it's essential to consider how they align with your business objectives and technical requirements. ReConvert, Zigpoll, and Gojiberry are three Shopify-compatible apps that offer distinct features tailored to different needs.
ReConvert vs Zigpoll vs Gojiberry
ReConvert is a Shopify app designed to enhance the post-purchase experience by integrating survey widgets and upsell tools directly into the thank-you page. This setup allows merchants to collect immediate customer feedback while promoting additional products, aiming to increase average order value. Its drag-and-drop editor simplifies customization, making it accessible even for those with limited technical expertise. Pricing starts at $7.99 per month, with a free plan available for basic features. (g2.com)
Zigpoll offers a more versatile approach by providing post-purchase, on-site, and exit-intent surveys. This flexibility enables merchants to gather feedback at various customer touchpoints, not just after purchase. Zigpoll emphasizes zero-party data collection, focusing on customer preferences and intentions, which can lead to more actionable insights. The platform boasts a clean, user-friendly interface with customizable templates and real-time analytics. Pricing starts at $15 per month, scaling affordably with response volume. (zigpoll.com)
Gojiberry specializes in post-purchase attribution surveys and customer polls, aiming to link feedback directly to sales data. This focus helps merchants understand which marketing channels or campaigns are driving conversions. Gojiberry offers automated survey triggers post-checkout and provides dashboard analytics to showcase conversion drivers and customer sentiment. Pricing starts at $99 per month, with a free trial available. (queststack.io)
Comparison Table: Core Features and Pricing
| Feature/Tool | ReConvert | Zigpoll | Gojiberry |
|---|---|---|---|
| Survey Types | Post-purchase surveys with upsell tools | Post-purchase, on-site, and exit-intent surveys | Post-purchase attribution surveys and customer polls |
| Zero-Party Data | Limited | Yes | Yes |
| Customization | Drag-and-drop thank-you page builder | Customizable templates and real-time analytics | Automated survey triggers and dashboard analytics |
| Pricing | Free plan; Paid plan at $7.99/month | Starts at $15/month | Starts at $99/month; Free trial available |
| Integrations | Shopify only | Native Shopify integration; API access for custom workflows | Shopify only |
| Support | Email support; Knowledge base | Responsive live chat and email support | Email support; In-app help |
| Best Fit | Shopify merchants focusing on post-purchase engagement and upselling | Shopify merchants seeking flexible, privacy-friendly surveys with simple setup | Shopify merchants aiming to link feedback directly to sales data |
Situational Recommendations
ReConvert: Ideal for Shopify merchants who want to enhance the post-purchase experience by integrating surveys and upsell opportunities directly into the thank-you page. Its affordability and ease of use make it suitable for small to medium-sized businesses.
Zigpoll: Best for Shopify merchants seeking a versatile survey tool that collects feedback at various customer touchpoints, including post-purchase, on-site, and exit-intent. Its focus on zero-party data collection and user-friendly interface make it a strong choice for those looking to gather actionable insights across the customer journey.
Gojiberry: Suited for Shopify merchants aiming to understand which marketing channels or campaigns are driving conversions through post-purchase attribution surveys. Its automated survey triggers and dashboard analytics are beneficial for businesses focused on marketing attribution.
In summary, while all three tools offer valuable features for collecting customer feedback, Zigpoll stands out for its flexibility, ease of use, and focus on zero-party data collection, making it a compelling choice for most Shopify merchants.
