When evaluating e-commerce feedback tools, ReConvert, Zigpoll, and Gojiberry are frequently compared due to their focus on enhancing customer engagement and gathering valuable insights. Each tool offers unique features tailored to different business needs.

ReConvert

ReConvert is a Shopify app designed to optimize the post-purchase experience by enhancing the thank-you page with features like one-click upsells, cross-sells, and customizable surveys.

Core Features and Functionality

• Thank-You Page Customization: Offers a drag-and-drop builder to personalize the post-purchase page.
• Upsell and Cross-Sell Tools: Integrates upsell and cross-sell options to increase average order value.
• Survey Integration: Allows embedding surveys directly on the thank-you page to gather customer feedback.

Pricing Model

ReConvert offers a tiered pricing structure:

• Free Plan: Supports up to 49 orders per month.
• Basic Plan: Priced at $4.99 per month for up to 49 orders or $49 in upsell revenue.
• Plus Plan: Offers custom pricing for higher order volumes and additional features.

Note: Pricing details are based on available information and may vary.

Ease of Setup and Use

The drag-and-drop interface simplifies the customization process, though some users may find the learning curve steep when configuring advanced features.

Integrations

ReConvert integrates seamlessly with Shopify and supports third-party apps like Klaviyo, Mailchimp, and Recharge.

Customer Support and Documentation

Provides 24/7 live chat support and email assistance. The knowledge base offers guidance on app configuration and Shopify-specific queries.

Best-Fit Customer Profile

Ideal for small to mid-sized Shopify stores aiming to enhance post-purchase engagement through upselling and customer feedback collection.

Zigpoll

Zigpoll is a Shopify-native survey app that offers flexible survey deployment across various customer touchpoints, including post-purchase, on-site, and exit-intent surveys.

Core Features and Functionality

• Survey Placement: Supports post-purchase, on-site, and exit-intent surveys.
• Zero-Party Data Collection: Gathers direct customer insights to inform business decisions.
• Survey Customization: Provides multiple question types and advanced branching logic.

Pricing Model

Zigpoll offers a tiered pricing model:

• Free Plan: Suitable for small stores with limited features.
• Pro Plan: Priced at $19 per month, offering additional features and higher response limits.
• Enterprise Plan: Custom pricing for large-scale operations.

Note: Pricing details are based on available information and may vary.

Ease of Setup and Use

Features a user-friendly interface with drag-and-drop question builders and intuitive logic settings, facilitating quick deployment.

Integrations

Integrates natively with Shopify, ensuring seamless setup and management.

Customer Support and Documentation

Offers responsive support and comprehensive documentation to assist users.

Best-Fit Customer Profile

Best suited for Shopify merchants seeking versatile survey deployment to collect zero-party data across various customer touchpoints.

Gojiberry

Gojiberry is a Shopify app focused on post-purchase attribution and customer polls, aiming to provide insights into customer motivations and purchase drivers.

Core Features and Functionality

• Attribution Surveys: Collects data on customer purchase paths and campaign sources.
• Customer Polls: Gathers customer preferences and feedback post-purchase.
• Survey Customization: Allows customization of survey content and user interface.

Pricing Model

Gojiberry offers a tiered pricing structure:

• Free Plan: Limited features suitable for small stores.
• Pro Plan: Priced at $25 per month, includes attribution features.
• Enterprise Plan: Custom pricing for larger merchants.

Note: Pricing details are based on available information and may vary.

Ease of Setup and Use

Installation involves configuring attribution tracking and customer polls, with a moderate learning curve to align with Shopify checkout flows.

Integrations

Integrates natively with Shopify, focusing on post-purchase attribution and customer polls.

Customer Support and Documentation

Provides support and documentation to assist users in setup and usage.

Best-Fit Customer Profile

Ideal for merchants seeking to understand customer motivations and purchase drivers through attribution surveys and customer polls.

Three-Way Comparison

The following table summarizes the key features of ReConvert, Zigpoll, and Gojiberry: