ReferralCandy and Rivo are customer loyalty platforms designed for Shopify stores, each offering unique features and pricing structures. ReferralCandy focuses on e-commerce referral marketing, while Rivo provides a comprehensive suite including loyalty, referrals, and membership programs.

ReferralCandy

Features

• Referral and Affiliate Programs: Launch and manage referral and affiliate campaigns.
• Reward Options: Offer percentage discounts, fixed-amount discounts, store credit, cash rewards, and custom rewards.
• Integrations: Connects with Shopify, Klaviyo, ReCharge, and over 20 other apps.
• Analytics and Reporting: Provides real-time tracking and analytics.
• Fraud Protection: Includes tools to detect and prevent fraudulent activities.

Pricing Model

• Basic Plan: $39/month + 10.5% success fee.
• Grow Plan: $79/month + 3.5% success fee.
• Scale Plan: $249/month + 1.5% success fee.
• Enterprise Plan: $799/month + 0.25% success fee.

Each plan includes unlimited referral and affiliate campaigns, custom coupon codes, cash and store credit rewards, full API access, and connections to various apps. (referralcandy.com)

Pros

• Easy to set up and use.
• Flexible reward options.
• Scalable pricing plans.

Cons

• Success fees can add up, especially on higher-volume plans.
• Limited to referral and affiliate marketing; lacks broader loyalty program features.

Best-Fit Customer Profile

Ideal for e-commerce brands seeking to implement referral and affiliate marketing programs without the need for a comprehensive loyalty system.

Rivo

Features

• Loyalty Programs: Create points-based systems rewarding customer purchases and engagement.
• Referral Programs: Encourage customers to refer friends with incentives.
• Membership Programs: Offer paid tiers with exclusive benefits.
• Customizable Rewards: Design rewards tailored to your brand.
• Integrations: Supports Shopify and integrates with over 100 apps.
• Analytics and Reporting: Access detailed reports on program performance.
• 24/7 Support: Provides round-the-clock customer support.

Pricing Model

• Free Plan: For stores with up to 200 orders per month.
• Scale Plan: $49+/month for 200–2,500 orders per month.
• Plus Plan: $499/month for up to 100,000 orders per month.
• Enterprise Plan: Custom pricing for unlimited order volume.

All plans include a 7-day free trial with month-to-month billing. (rivo.io)

Pros

• Comprehensive suite covering loyalty, referrals, and memberships.
• Flexible pricing based on order volume.
• Extensive integrations and developer tools.

Cons

• Higher-tier plans may be costly for smaller businesses.
• Some advanced features are limited to higher-tier plans.

Best-Fit Customer Profile

Suitable for businesses aiming to implement a comprehensive customer loyalty strategy, including points-based rewards, referral incentives, and membership programs.

Side-by-Side Comparison

Which to Choose

• ReferralCandy: Best for e-commerce brands focusing on referral and affiliate marketing without the need for a full loyalty program.

• Rivo: Ideal for businesses seeking a comprehensive customer loyalty platform that includes loyalty points, referral incentives, and membership programs.

Your choice should align with your business goals and the specific features you require to enhance customer engagement and retention.

ReferralCandy alternatives?

Consider platforms like Smile.io, which offers loyalty programs with referral capabilities, or BON Loyalty, known for its customizable loyalty solutions.

Rivo alternatives?

Explore options such as LoyaltyLion, which provides loyalty and referral programs, or Yotpo, offering loyalty, reviews, and referrals in one platform.