When evaluating customer loyalty platforms for subscription commerce, it's essential to consider how each tool aligns with your business needs. Below is a direct comparison of ReferralCandy, Rivo, and BON Loyalty across key criteria.
Core Features and Functionality
| Feature | ReferralCandy | Rivo | BON Loyalty |
|---|---|---|---|
| Referral Programs | Yes | Yes | Yes |
| Loyalty Points | No | Yes | Yes |
| VIP Tiers | No | Yes | Yes |
| Affiliate Marketing | Yes | No | No |
| Reward Types | Cash, Coupons, Store Credit, Custom | Points, Discounts, Free Shipping, Free Products | Points, Discounts, Free Shipping, Free Products |
| Reward Expiration | Yes | Yes | Yes |
| Multi-Language Support | Limited | Yes | Yes |
| Multi-Currency Support | Limited | Yes | Yes |
Pricing and Value
| Plan | ReferralCandy | Rivo | BON Loyalty |
|---|---|---|---|
| Free Plan | No | Yes | Yes (up to 250 orders/month) |
| Basic Plan | $39/month + 10.5% success fee | $49/month | $25/month |
| Growth Plan | $79/month + 3.5% success fee | $99/month | $99/month |
| Scale Plan | $249/month + 1.5% success fee | $199/month | $349/month |
| Enterprise Plan | $799/month + 0.25% success fee | Custom Pricing | Custom Pricing |
Ease of Setup and Use
ReferralCandy: Offers a straightforward setup with Shopify integration. However, its focus on referrals means it lacks built-in loyalty features, requiring additional tools for a comprehensive loyalty program.
Rivo: Provides a user-friendly interface with embedded app blocks and extensions, facilitating seamless integration with Shopify. Its all-in-one approach simplifies the management of loyalty and referral programs.
BON Loyalty: Features an intuitive dashboard and quick setup process. The free plan allows businesses to test the platform's capabilities before committing to a paid tier.
Integrations
ReferralCandy: Integrates with Shopify, Klaviyo, ReCharge, and over 20 other apps, making it suitable for businesses using various tools.
Rivo: Integrates with Shopify and supports over 200 apps, including Klaviyo, Gorgias, and Postscript, offering flexibility for businesses with diverse tech stacks.
BON Loyalty: Integrates with Shopify and supports multiple languages and currencies, catering to international businesses.
Customer Support and Documentation
ReferralCandy: Provides live chat and email support, along with comprehensive documentation to assist users.
Rivo: Offers 24/7 live chat support and a dedicated customer success team, ensuring prompt assistance.
BON Loyalty: Provides support through live chat and email, with a focus on user education and resources.
Best-Fit Customer Profile
ReferralCandy: Ideal for businesses seeking a specialized referral and affiliate marketing solution without the need for loyalty features.
Rivo: Suited for businesses looking for an integrated loyalty and referral program with advanced features and customization options.
BON Loyalty: Best for budget-conscious businesses, especially those operating internationally, needing a cost-effective solution with multi-language and multi-currency support.
Situational Recommendations
ReferralCandy: Choose if your primary focus is on referral and affiliate marketing, and you already have a separate loyalty program in place.
Rivo: Opt for Rivo if you require a comprehensive, integrated solution for both loyalty and referral programs, with advanced features and customization.
BON Loyalty: Select BON Loyalty if you're a growing business seeking an affordable, user-friendly platform with international capabilities and a robust free plan.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing valuable insights into customer behavior and preferences.
