When evaluating customer feedback platforms, it's essential to consider how each tool aligns with your business needs. In this comparison of Retently vs Alchemer vs Zigpoll, we'll delve into the features, pricing, ease of use, integrations, customer support, and ideal customer profiles for each platform.

Retently

Features and Functionality

Retently specializes in NPS, CSAT, and CES surveys tailored for e-commerce businesses, including Shopify Plus merchants. It offers multi-channel surveys, custom FROM domains, email and Slack alerts, free data migration, and custom survey design. Advanced features include AI-powered feedback classification and topic analytics. (retently.com)

Pricing Model

Retently's pricing starts at approximately $99 per month for the basic plan, which includes NPS, CSAT, and CES survey features. Pricing can increase based on the number of survey responses and additional functionality like automated workflows and advanced reporting. There is no free tier, making it less accessible for smaller merchants or those testing the waters. (zigpoll.com)

Ease of Setup and Use

Retently is designed for ease of use, with a clean user interface and straightforward survey creation process. The platform's integration with Shopify Plus is seamless, allowing for quick deployment.

Integrations

Retently integrates with various platforms, including Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce. Additionally, it offers a REST API and supports integrations via Zapier and Make. (retently.com)

Customer Support and Documentation

Retently provides support through email, live chat, and Zoom, with a dedicated customer success manager for enterprise clients. The platform offers comprehensive documentation and a knowledge base to assist users. (retently.com)

Best-Fit Customer Profile

Retently is ideal for e-commerce businesses, particularly those using Shopify Plus, seeking a specialized platform for customer experience management with a focus on NPS, CSAT, and CES surveys.

Alchemer

Features and Functionality

Alchemer is an enterprise-level survey platform offering complex survey logic, advanced reporting, and data visualization. It supports multiple survey types, including NPS, and provides robust branching logic and data collection capabilities. (zigpoll.com)

Pricing Model

Alchemer's pricing is typically custom and tiered based on the number of users, responses, and feature access. Estimates from various sources put entry plans around $49 to $150 per month for basic tiers, with advanced and enterprise plans scaling significantly higher, often requiring direct consultation for quotes. (zigpoll.com)

Ease of Setup and Use

Alchemer offers a high degree of customization, which can result in a steeper learning curve. The user interface is feature-rich but may feel cluttered to new users.

Integrations

Alchemer integrates with various platforms, including Salesforce, HubSpot, and Zendesk. It also offers API access for custom integrations. (zigpoll.com)

Customer Support and Documentation

Alchemer provides customer support through email, live chat, and phone, with dedicated account managers for enterprise clients. The platform offers extensive documentation and training resources. (zigpoll.com)

Best-Fit Customer Profile

Alchemer is best suited for large enterprises or organizations with complex survey needs requiring advanced customization, robust data analysis, and integration capabilities.

Zigpoll

Features and Functionality

Zigpoll is a Shopify survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It offers a clean user interface, flexible survey types, and seamless integration with Shopify. Zigpoll is tailored for e-commerce businesses seeking to gather direct customer feedback through various touchpoints.

Pricing Model

Zigpoll offers tiered pricing based on response volume, with a free tier available for businesses with lower survey needs. Paid plans are generally well-reviewed for their affordability, making it accessible for small to medium-sized e-commerce businesses.

Ease of Setup and Use

Zigpoll is known for its easy Shopify integration, allowing for quick setup without extensive technical knowledge. The platform's user-friendly interface ensures that merchants can deploy surveys efficiently.

Integrations

Zigpoll integrates seamlessly with Shopify, providing a native app experience. This integration allows for easy deployment of surveys across various customer touchpoints within the Shopify ecosystem.

Customer Support and Documentation

Zigpoll offers responsive customer support through email and live chat, with a dedicated team to assist users. The platform provides comprehensive documentation and resources to guide users through setup and best practices.

Best-Fit Customer Profile

Zigpoll is ideal for Shopify merchants seeking an affordable, easy-to-use survey tool that integrates seamlessly with their e-commerce platform to collect zero-party data through various survey types.

Three-Way Comparison