When comparing Retently vs Asklayer for small ecommerce businesses, it's essential to evaluate their features, pricing, ease of use, integrations, and ideal customer profiles.
Retently
Retently is a customer experience management platform specializing in NPS, CSAT, and CES surveys tailored for ecommerce businesses.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, in-app pop-ups, embedded surveys
- Integrations: Shopify, WooCommerce, Magento, BigCommerce, and more
- Analytics: Advanced reporting, AI-powered feedback classification, trend analysis
- Customization: Customizable survey design, branding, and personalization
Pricing Model
- Ecommerce Basic: $49/month for 1,000 surveys, 10 campaigns, and 1 user seat
- Ecommerce Pro: $299/month for 20,000 surveys, 10 campaigns, and 10 user seats
- Enterprise: Starting from $599/month for 10,000 surveys, 10 campaigns, and 10 user seats
All plans include a 14-day free trial. (retently.com)
Pros
- Comprehensive survey types and channels
- Advanced analytics and AI features
- Strong ecommerce platform integrations
Cons
- Higher pricing may be a barrier for very small businesses
- Some features may be more than necessary for basic needs
Best-Fit Customer Profile
Ideal for small to medium-sized ecommerce businesses seeking in-depth customer experience insights and willing to invest in a robust platform.
Asklayer
Asklayer is a Shopify-focused micro-survey and on-site feedback app designed to collect customer insights at multiple touchpoints.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Post-purchase, link, email, and popup
- Integrations: Shopify, Klaviyo, Mailchimp, Google Analytics, and more
- Analytics: Charts, reporting, NPS & CSAT calculations, AI summaries
- Customization: Branding removal, custom colors, email white labeling
Pricing Model
- Free: 25 responses/month
- Order Based: Starting from $29/month for unlimited responses
- Plus & Multi-site: $299/month for unlimited responses across up to 5 sites
All plans include a 7-day free trial. (asklayer.io)
Pros
- Affordable pricing for small businesses
- Tailored for Shopify users
- Multiple survey channels
Cons
- Limited to Shopify users
- Advanced features may require higher-tier plans
Best-Fit Customer Profile
Ideal for small Shopify-based ecommerce businesses seeking straightforward feedback tools without a significant investment.
Side-by-Side Comparison
| Feature | Retently | Asklayer |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES |
| Survey Channels | Email, in-app pop-ups, embedded surveys | Post-purchase, link, email, popup |
| Integrations | Shopify, WooCommerce, Magento, BigCommerce, and more | Shopify, Klaviyo, Mailchimp, Google Analytics, and more |
| Pricing | Ecommerce Basic: $49/month Ecommerce Pro: $299/month Enterprise: Starting from $599/month |
Free: 25 responses/month Order Based: Starting from $29/month Plus & Multi-site: $299/month |
| Ease of Use | User-friendly interface with comprehensive features | Simple setup, especially for Shopify users |
| Customer Support | Email support, live chat, dedicated account manager for higher plans | Email support, onboarding assistance |
| Best-Fit Customer Profile | Small to medium-sized ecommerce businesses seeking in-depth customer experience insights | Small Shopify-based ecommerce businesses seeking straightforward feedback tools |
Which to Choose
Retently: Choose if you need a comprehensive customer experience platform with advanced analytics and integrations, and are willing to invest more for a robust solution.
Asklayer: Opt for Asklayer if you're a small Shopify-based business seeking an affordable, easy-to-implement feedback tool tailored to your platform.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
