Retently and Asklayer are NPS survey tools tailored for Shopify stores, each offering unique features and pricing structures.
Retently
Retently is a customer experience management platform specializing in NPS, CSAT, and CES surveys, designed for e-commerce businesses.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, link, embed, kiosk, in-app
- Automation: Automated recurring surveys, reminders, email follow-ups
- Analytics: Advanced reporting, trends, benchmarking, AI-powered feedback classification
- Integrations: Shopify, Zapier, Make, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations
- Support: Email support, live chat, Zoom support, dedicated account manager
Pricing
- Ecommerce Basic: $49/month
- 1,000 surveys/month, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month
- 20,000 surveys/month, 10 campaigns, 10 seats
Both plans include a 14-day free trial.
Pros
- Comprehensive survey types
- Advanced analytics
- Wide integration options
Cons
- Higher starting price
- May be complex for small businesses
Best For
Medium to large e-commerce businesses seeking in-depth customer experience insights.
Asklayer
Asklayer is a Shopify-focused micro-survey and on-site feedback app, collecting data at multiple touchpoints.
Features
- Survey Types: NPS, CSAT
- Survey Channels: Post-purchase, link, email, popup
- Automation: Branching logic, randomization, advanced targeting
- Analytics: Charts, reporting, AI summaries, NPS & CSAT scoring
- Integrations: Shopify, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, 5,000+ via Webhooks
- Support: Email support, live chat, onboarding meeting, setup help
Pricing
- Free: 25 responses/month
- Basic: $29/month
- 200 responses/month
- Standard: $59/month
- 1,000 responses/month
- Pro: $149/month
- 3,000 responses/month
- Plus & Multi-site: $299/month
- Unlimited responses, up to 5 sites
All plans include a 7-day free trial. (asklayer.io)
Pros
- Affordable for small businesses
- Shopify integration
- Multiple survey channels
Cons
- Limited responses on lower tiers
- Fewer advanced analytics features
Best For
Small to medium Shopify stores needing straightforward feedback collection.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeSide-by-Side Comparison
| Feature | Retently | Asklayer |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT |
| Survey Channels | Email, link, embed, kiosk, in-app | Post-purchase, link, email, popup |
| Automation | Recurring surveys, reminders, email follow-ups | Branching logic, randomization, advanced targeting |
| Analytics | Advanced reporting, trends, benchmarking, AI-powered feedback classification | Charts, reporting, AI summaries, NPS & CSAT scoring |
| Integrations | Shopify, Zapier, Make, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations | Shopify, Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, 5,000+ via Webhooks |
| Support | Email support, live chat, Zoom support, dedicated account manager | Email support, live chat, onboarding meeting, setup help |
| Pricing | $49/month (Ecommerce Basic), $299/month (Ecommerce Pro) | Free (25 responses/month), $29/month (Basic), $59/month (Standard), $149/month (Pro), $299/month (Plus & Multi-site) |
Which to Choose
- Retently: Ideal for medium to large e-commerce businesses requiring comprehensive customer experience insights and advanced analytics.
- Asklayer: Suitable for small to medium Shopify stores seeking an affordable, straightforward solution for collecting customer feedback.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
