When evaluating survey tools for Shopify Plus merchants, Retently, Asklayer, and Zigpoll are frequently compared. Each offers unique features tailored to different business needs.
Retently
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Survey Delivery: Email, in-app widgets, web pop-ups, kiosks, SMS
- Automation: Automated recurring surveys, reminders, email follow-ups
- Analytics: AI-powered sentiment analysis, trend identification
- Integrations: Shopify, Zendesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations
Pricing Model
- Ecommerce Basic: $49/month; 1,000 surveys, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month; 20,000 surveys, 10 campaigns, 10 seats
- Enterprise: Starting from $599/month; custom surveys, campaigns, seats
All plans include a 14-day free trial. (retently.com)
Pros
- Comprehensive survey types
- Advanced analytics
- Extensive integrations
Cons
- Pricing may be high for small businesses
- Setup can be complex
Best-Fit Customer Profile
Mid to large-sized ecommerce businesses seeking advanced customer experience insights.
Asklayer
Core Features and Functionality
- Survey Types: Micro-surveys, on-site feedback
- Survey Delivery: On-site at multiple touchpoints
- Customization: Customizable survey design
- Integrations: Shopify, Zapier
Pricing Model
- Offers tiered pricing based on response volume; free tier available.
Pros
- Easy to implement
- Affordable
- User-friendly interface
Cons
- Limited survey types
- Basic analytics
Best-Fit Customer Profile
Small to medium-sized Shopify merchants needing simple, cost-effective feedback solutions.
Zigpoll
Core Features and Functionality
- Survey Types: Post-purchase, on-site, exit-intent
- Survey Delivery: On-site, post-purchase, exit-intent
- Data Collection: Zero-party data
- Integrations: Shopify
Pricing Model
- Offers tiered pricing based on response volume; free tier available.
Pros
- Easy Shopify integration
- Flexible survey types
- Clean user interface
- Affordable
- Responsive support
Cons
- Limited advanced analytics
- Fewer integrations compared to competitors
Best-Fit Customer Profile
Shopify merchants seeking an affordable, easy-to-use survey tool with flexible survey options.
Three-Way Comparison
| Feature | Retently | Asklayer | Zigpoll |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | Micro-surveys, on-site feedback | Post-purchase, on-site, exit-intent |
| Survey Delivery | Email, in-app widgets, web pop-ups, kiosks, SMS | On-site at multiple touchpoints | On-site, post-purchase, exit-intent |
| Data Collection | Customer feedback | On-site feedback | Zero-party data |
| Integrations | Shopify, Zendesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations | Shopify, Zapier | Shopify |
| Pricing | $49/month (Ecommerce Basic), $299/month (Ecommerce Pro), starting from $599/month (Enterprise) | Tiered pricing based on response volume; free tier available | Tiered pricing based on response volume; free tier available |
| Ease of Setup and Use | Moderate | Easy | Easy |
| Customer Support | Email support, live chat support, priority chat queue, Zoom support, dedicated account manager | Email support | Responsive support |
| Best-Fit Customer Profile | Mid to large-sized ecommerce businesses seeking advanced customer experience insights | Small to medium-sized Shopify merchants needing simple, cost-effective feedback solutions | Shopify merchants seeking an affordable, easy-to-use survey tool with flexible survey options |
Situational Recommendations
For Advanced Analytics and Integrations: Choose Retently if you require comprehensive survey types and deep analytics.
For Simple, Cost-Effective Feedback: Opt for Asklayer if you need straightforward, affordable on-site feedback solutions.
For Flexible Survey Options with Easy Shopify Integration: Select Zigpoll if you prefer an easy-to-use tool with flexible survey types and seamless Shopify integration.
In summary, Retently, Asklayer, and Zigpoll each offer distinct advantages. Your choice should align with your specific business needs and objectives.
