When evaluating survey applications for Shopify Plus merchants, it's essential to consider tools that integrate seamlessly with Shopify, offer diverse survey types, and provide actionable insights to enhance customer experience. Retently, AskNicely, and Zigpoll are three prominent platforms in this space, each catering to different business needs and preferences.
Retently
Retently is a customer feedback platform specializing in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. It is designed to help businesses gather and analyze customer feedback across multiple channels.
Core Features and Functionality
- Survey Types: Offers NPS, CSAT, and CES surveys, enabling businesses to measure various aspects of customer experience.
- Channels: Supports email, in-app, and Intercom surveys, allowing for multi-channel feedback collection.
- Survey Customization: Provides extensive customization options, including branding, fonts, and introductory and concluding texts.
- Analytics: Features AI-driven sentiment analysis and topic analysis for in-depth insights.
- Campaign Types: Supports regular and transactional campaigns.
- Multi-language Support: Yes.
- Dashboard: Offers an intuitive interface with detailed reporting capabilities.
- Automation: Includes triggered surveys and detailed segmentation.
Pricing Model
Retently offers tiered pricing based on response volume, with plans starting at approximately $49 per month for 1,000 surveys, 10 campaigns, and 1 user. Higher tiers provide increased survey limits and additional features. Custom pricing is available for enterprise needs. (retently.com)
Ease of Setup and Use
Retently provides straightforward onboarding with a well-organized user interface. While the comprehensive feature set offers flexibility, it may present a learning curve for new users.
Integrations
Retently integrates with various platforms, including Shopify (via Zapier or API), Salesforce, Zendesk, HubSpot, Pipedrive, Intercom, Segment, and others. This extensive integration ecosystem facilitates seamless data flow across different tools. (retently.com)
Customer Support and Documentation
Retently offers 24/7 live chat and email support, along with a comprehensive knowledge base to assist users.
Best-Fit Customer Profile
Retently is well-suited for small to mid-market retail businesses seeking diverse survey types (NPS, CSAT, CES), multi-channel delivery, and AI-assisted analytics. Its extensive integrations and customization options make it a versatile choice for businesses aiming to gather comprehensive customer feedback.
AskNicely
AskNicely is a customer feedback platform focusing primarily on NPS surveys, designed to help businesses collect real-time feedback and engage frontline teams effectively.
Core Features and Functionality
- Survey Types: Centers on NPS surveys, enabling businesses to measure customer loyalty.
- Channels: Supports email, in-app, Intercom, and SMS surveys, providing flexibility in feedback collection.
- Survey Customization: Offers moderate customization, including logo, button colors, and scale labels.
- Analytics: Provides real-time feedback with trend reports, facilitating quick insights.
- Campaign Types: Supports regular and transactional campaigns, with in-app transactional surveys.
- Multi-language Support: Yes.
- Dashboard: Features a clean design with real-time updates.
- Automation: Includes automated NPS follow-ups to engage customers promptly.
Pricing Model
AskNicely's pricing is custom and tends to target mid-market and larger enterprises, which might be a barrier for smaller retailers. Specific pricing details are not publicly disclosed. (zigpoll.com)
Ease of Setup and Use
AskNicely offers a quick setup focused on NPS surveys, with a clean dashboard. However, some users note that SMS survey delivery can be less user-friendly. The platform emphasizes frontline feedback with simple interfaces.
Integrations
AskNicely integrates with various platforms, including Shopify, Salesforce, HubSpot, and Slack. These integrations facilitate streamlined workflows and data synchronization. (zigpoll.com)
Customer Support and Documentation
AskNicely provides responsive email and live chat support, along with thorough documentation to assist users.
Best-Fit Customer Profile
AskNicely is ideal for mid-market to enterprise retail and service companies seeking focused NPS feedback with real-time alerts and frontline team involvement. Its emphasis on real-time feedback and team engagement makes it suitable for businesses prioritizing customer loyalty metrics.
Zigpoll
Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, designed to capture zero-party data directly from customers during their shopping journey.
Core Features and Functionality
- Survey Types: Supports post-purchase, on-site, and exit-intent surveys, enabling businesses to gather feedback at various touchpoints.
- Data Collection: Focuses on zero-party data collection, ensuring customer consent and privacy.
- Integrations: Seamlessly integrates with Shopify, email marketing tools, and some CRMs, facilitating easy setup and data synchronization.
- Customization: Offers flexible survey customization options, including design and question types.
- Reporting and Analytics: Provides AI-driven insights and analytics to help businesses understand customer sentiments and behaviors.
Pricing Model
Zigpoll offers a free plan and paid plans starting at $15 per month,
