When evaluating customer feedback platforms, it's essential to consider how each tool aligns with your business needs. In this comparison of Retently vs Delighted vs KnoCommerce, we'll delve into the specifics of each platform, examining their features, pricing models, ease of use, integrations, customer support, and ideal user profiles.
Retently
Core Features and Functionality
Retently specializes in NPS, CSAT, and CES surveys tailored for e-commerce businesses. It offers multi-channel survey distribution, including email, in-app widgets, web pop-ups, kiosks, and SMS. Advanced analytics are powered by AI, providing sentiment analysis and trend identification. Automation features include survey scheduling, reminders, and follow-ups, with integrations available through Zapier. (retently.com)
Pricing Model
Retently offers tiered pricing:
Ecommerce Basic: $49 per month, includes 1,000 surveys, 10 campaigns, and 1 user seat.
Ecommerce Pro: $299 per month, includes 20,000 surveys, 10 campaigns, and 10 user seats.
Enterprise: Starting from $599 per month, includes 10,000 surveys, 10 campaigns, and 10 user seats. (retently.com)
Each plan includes a 14-day free trial.
Ease of Setup and Use
Retently provides a user-friendly interface with customizable survey templates. The setup process is straightforward, with options for self-service reporting and data migration assistance. However, some users may find the array of features overwhelming initially.
Integrations
Retently integrates with platforms like Shopify, Zendesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce. Additionally, it offers a developer plan for custom integrations. (retently.com)
Customer Support and Documentation
Support varies by plan:
Ecommerce Basic: Limited support via knowledge base and email.
Ecommerce Pro: Pro support includes Zoom and live chat.
Enterprise: Dedicated account manager with Zoom and chat support. (retently.com)
Comprehensive documentation is available, including a knowledge base and developer resources.
Best-Fit Customer Profile
Retently is ideal for e-commerce businesses seeking a comprehensive customer experience management solution with advanced analytics and automation capabilities.
Delighted
Core Features and Functionality
Delighted offers NPS, CSAT, and CES surveys with a focus on simplicity. Surveys can be distributed via email and SMS, with unlimited survey sends and question logic. Integrations include Slack, Shopify, Zendesk, Salesforce, Segment, and HubSpot. (delighted.com)
Pricing Model
Delighted provides several pricing tiers:
Free Plan: 25 responses and 1 user.
Starter: $19 per month for 50 responses and 2 users.
Growth: $39 per month for 100 responses and 3 users.
Advanced: $149 per month for 250 responses and 5 users.
Premium: $249 per month for 500 responses and 10 users. (delighted.com)
A $500 credit is available for pre-Series B startups. (delighted.com)
Ease of Setup and Use
Delighted is known for its ease of use, allowing users to set up surveys quickly without technical skills. The platform is intuitive, making it accessible for businesses of all sizes.
Integrations
Delighted integrates with over 35 platforms, including Slack, Shopify, Zendesk, Salesforce, Segment, and HubSpot. (delighted.com)
Customer Support and Documentation
Delighted offers support through email and live chat, with priority support for higher-tier plans. Documentation includes a knowledge base and community resources.
Best-Fit Customer Profile
Delighted is suitable for businesses seeking a straightforward, easy-to-implement customer feedback solution without the need for extensive customization.
KnoCommerce
Core Features and Functionality
KnoCommerce specializes in post-purchase attribution surveys for Shopify stores. It offers multi-question flows and focuses on collecting zero-party data to enhance customer insights. The platform is designed to integrate seamlessly with Shopify, providing a native setup experience.
Pricing Model
Specific pricing details for KnoCommerce are not publicly available. Prospective users should contact KnoCommerce directly for current pricing information.
Ease of Setup and Use
KnoCommerce offers a clean, Shopify-native setup, making it easy for Shopify store owners to implement without extensive technical knowledge.
Integrations
KnoCommerce integrates exclusively with Shopify, leveraging its native capabilities to provide a seamless experience.
Customer Support and Documentation
Support and documentation specifics for KnoCommerce are not detailed in the available sources. Users should reach out to KnoCommerce directly for more information.
Best-Fit Customer Profile
KnoCommerce is ideal for Shopify store owners looking to implement post-purchase surveys with minimal setup and a focus on collecting zero-party data.
Three-Way Comparison
| Feature | Retently | Delighted | KnoCommerce |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES |
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
