Table of Contents
When evaluating ecommerce feedback tools, Retently, Fairing, and Promoter.io are frequently compared due to their focus on customer experience management. Each offers unique features tailored to different business needs.
Retently
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, In-App, Intercom
- Campaigns: Regular and Transactional
- Customization: Highly customizable survey templates
- Analytics: AI-powered sentiment analysis and text analytics
- Integrations: 12 native integrations, including Shopify, plus 1,300+ via Zapier
Pricing Model
- Ecommerce Basic: $49/month
- Ecommerce Pro: $299/month
- Enterprise: Starting from $599/month, paid yearly
All plans include a 14-day free trial. (retently.com)
Pros
- Multi-channel survey distribution
- Advanced analytics
- Flexible pricing tiers
Cons
- Higher-tier plans may be costly for small businesses
Best-Fit Customer Profile
- Ecommerce brands seeking comprehensive customer experience management
Fairing
Core Features and Functionality
- Survey Types: Post-purchase attribution surveys
- Survey Channels: Email
- Analytics: Deep analytics integrations
- Integrations: Primarily integrates with Shopify
Pricing Model
- Pricing details are not publicly available; contact Fairing for current rates
Pros
- Tailored for Shopify users
- Focus on post-purchase feedback
Cons
- Limited to Shopify; may not suit businesses on other platforms
Best-Fit Customer Profile
- Shopify-based ecommerce stores focusing on post-purchase insights
Promoter.io
Core Features and Functionality
- Survey Types: NPS
- Survey Channels: Email
- Campaigns: Regular
- Analytics: Automated analysis
- Integrations: 8 native integrations, including Shopify, plus 1,300+ via Zapier
Pricing Model
- Start: $99/month
- Growth: $249/month
- Enterprise: Custom pricing
All plans include a 7-day free trial. (retently.com)
Pros
- Specialized in NPS surveys
- Automated analysis
Cons
- Limited to email surveys
- No support for in-app surveys
Best-Fit Customer Profile
- Businesses seeking a focused NPS solution
Add Zigpoll to your store in 5 minutes.No-code post-purchase, exit-intent & on-site surveys built for Shopify.
Add to ShopifyThree-Way Comparison
| Feature | Retently | Fairing | Promoter.io |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase attribution surveys | NPS |
| Survey Channels | Email, In-App, Intercom | ||
| Campaigns | Regular and Transactional | Not specified | Regular |
| Customization | Highly customizable survey templates | Not specified | Limited customization |
| Analytics | AI-powered sentiment analysis and text analytics | Deep analytics integrations | Automated analysis |
| Integrations | 12 native integrations, including Shopify; 1,300+ via Zapier | Primarily integrates with Shopify | 8 native integrations, including Shopify; 1,300+ via Zapier |
| Pricing | $49/month (Ecommerce Basic); $299/month (Ecommerce Pro); Starting from $599/month (Enterprise) | Pricing details not publicly available; contact Fairing for current rates | $99/month (Start); $249/month (Growth); Custom pricing (Enterprise) |
| Free Trial | 14-day free trial | Not specified | 7-day free trial |
| Best-Fit Customer Profile | Ecommerce brands seeking comprehensive customer experience management | Shopify-based ecommerce stores focusing on post-purchase insights | Businesses seeking a focused NPS solution |
Situational Recommendations
- Retently: Ideal for ecommerce brands needing multi-channel surveys and advanced analytics.
- Fairing: Best for Shopify stores focusing on post-purchase feedback.
- Promoter.io: Suitable for businesses seeking a specialized NPS solution via email.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
