When evaluating customer experience (CX) feedback tools for online stores, it's essential to consider how each platform aligns with your business needs. In this comparison of Retently vs Gojiberry for online stores, we'll delve into their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.

Retently

Retently is a CX management platform tailored for ecommerce brands, offering NPS, CSAT, and CES surveys to capture customer feedback at various touchpoints. It integrates seamlessly with platforms like Shopify, Gorgias, and Klaviyo, enabling businesses to gather insights post-purchase, after product delivery, or following support interactions.

Features

• Survey Types: NPS, CSAT, CES
• Survey Channels: Email, SMS, Web Pop-ups
• Integrations: Shopify, Gorgias, Klaviyo, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce
• Analytics: Advanced reporting, AI-powered sentiment analysis, trend analysis
• Customization: Customizable survey design, multi-language support

Pricing Model

Retently offers tiered pricing based on survey volume and features:

• Ecommerce Basic: $49/month for up to 1,000 surveys, 10 campaigns, and 1 user seat.
• Ecommerce Pro: $299/month for up to 20,000 surveys, 10 campaigns, and 10 user seats.
• Enterprise: Starting from $599/month for 10,000 surveys, 10 campaigns, and 10 user seats, with custom integrations and dedicated support. (retently.com)

Pros

• Comprehensive survey options suitable for various customer touchpoints.
• Robust analytics and reporting features.
• Extensive integration capabilities with major ecommerce platforms.

Cons

• Pricing may be steep for small businesses or startups.
• Some users report a learning curve due to the platform's extensive features.

Best-Fit Customer Profile

Retently is ideal for medium to large ecommerce businesses seeking a comprehensive CX management solution with advanced analytics and extensive integrations.

Gojiberry

Gojiberry is a Shopify-centric survey app designed to enhance post-purchase attribution and gather customer insights through polls. It focuses on collecting feedback after purchase and product delivery, aiming to improve customer experience and drive repeat purchases. (gojiberry.ai)

Features

• Survey Types: Post-purchase surveys, product quizzes
• Survey Channels: Email, SMS, Web Pop-ups
• Integrations: Shopify
• Analytics: Basic reporting, survey segmentation
• Customization: Customizable survey design, multilingual support

Pricing Model

Gojiberry offers several pricing tiers:

• Free: Up to 100 responses per month.
• Starter: $18/month for up to 200 responses.
• Growth: $46/month for up to 500 responses.
• Plus: $30/month for unlimited responses.
• Premium: $180/month for unlimited responses and additional features. (gojiberry.app)

Pros

• Affordable pricing, especially for small to medium-sized businesses.
• Tailored specifically for Shopify users.
• User-friendly interface with quick setup.

Cons

• Limited to Shopify; not suitable for businesses using other platforms.
• Fewer advanced analytics compared to competitors.

Best-Fit Customer Profile

Gojiberry is best suited for small to medium-sized Shopify-based ecommerce stores looking for an affordable and straightforward solution to gather post-purchase feedback.

Side-by-Side Comparison

Which to Choose

When deciding between Retently and Gojiberry, consider the following scenarios:

• For Comprehensive CX Management: If your ecommerce business requires a robust platform with advanced analytics and extensive integrations, Retently is a suitable choice.

• For Shopify-Centric Feedback: If you're a small to medium-sized Shopify store seeking an affordable and straightforward solution for post-purchase feedback, Gojiberry may be more appropriate.

Worth a Look: Zigpoll

If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent