Choosing between Retently and Gojiberry for NPS survey software requires careful consideration of their respective features, pricing models, ease of use, and ideal customer profiles. Both tools cater to customer feedback collection, but Retently focuses on NPS, CSAT, and CES surveys with strengths in ecommerce applications, while Gojiberry is tailored primarily for Shopify merchants seeking post-purchase attribution and customer polls. This comparison will help clarify which solution fits your specific needs.
Core Features and Functionality
Retently: Multi-Channel Survey Platform with Ecommerce Focus
Retently offers Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys with automated workflows. It supports email, SMS, and in-app surveys, addressing broad customer feedback needs. Key ecommerce features include segmentation by purchase behavior and automated triggers after transactions, making it useful for ecommerce businesses seeking detailed customer insights.
Strengths:
- Multi-channel survey delivery (email, SMS)
- Advanced automation and segmentation
- Support for NPS, CSAT, CES metrics
- Detailed analytics dashboard with trend tracking
Weaknesses:
- Less focused on on-site or post-purchase Shopify-specific survey types
- Some users report a learning curve with automation setup
Gojiberry: Shopify-Centric Post-Purchase and Polling Tool
Gojiberry is designed as a Shopify app providing post-purchase surveys and customer polls. It integrates directly into the Shopify checkout flow and post-purchase pages, allowing brands to collect attribution data and quick feedback without requiring customers to leave the store.
Strengths:
- Embedded post-purchase surveys for high response rates
- Customer polls for quick insights
- Deep Shopify integration, including Shopify POS compatibility
- Simple, focused survey types with actionable data for ecommerce
Weaknesses:
- Limited to Shopify ecosystem
- Less comprehensive survey types beyond attribution and polls
Pricing and Value
Current pricing was gathered from official websites and verified review platforms:
| Feature / Plan | Retently | Gojiberry |
|---|---|---|
| Starting Price | $49/month for Basic (2,500 contacts, 1,000 survey responses) | $29.99/month for Basic Plan |
| Higher Tiers | Pro at $99/month with up to 10,000 contacts and advanced features | Plus at $59.99/month with more responses |
| Free Trial | 14-day free trial | 7-day free trial |
| Contact Limits | Based on number of contacts and survey volume | No explicit contact limit, focused on order volume |
| Additional Costs | Extra for SMS credits and add-ons | No major add-ons, all features included |
Retently’s plans scale with contact count and survey responses, which suits businesses with larger customer databases and multi-channel needs. Gojiberry’s pricing is straightforward and Shopify-optimized, targeting merchants who want cost-effective post-purchase feedback without complexity.
Ease of Setup and Use
Retently requires integration via API or third-party connectors for ecommerce platforms, plus some time to configure automated workflows and segmentation rules. Users have noted a moderate setup time, especially when customizing multi-channel campaigns.
Gojiberry installs directly from the Shopify App Store and is ready to deploy quickly. Survey templates are Shopify checkout-optimized, requiring minimal configuration. Its user interface emphasizes simplicity, ideal for merchants without dedicated survey or marketing teams.
Integrations: Shopify and Beyond
- Retently supports integrations with Shopify (via Zapier or native apps), Magento, WooCommerce, and CRMs like HubSpot and Salesforce.
- Gojiberry is Shopify-exclusive but deeply integrated, including Shopify POS and Shopify’s checkout system.
- Retently’s broader integration options suit companies with multi-platform sales channels.
- Gojiberry’s Shopify limitation can be a drawback for retailers with multiple ecommerce platforms.
Customer Support and Documentation
Retently offers email support, live chat, and extensive documentation including guides and webinars. Some reviews mention prompt and helpful support but occasionally slower responses during peak times.
Gojiberry provides email support and a knowledge base. As a smaller app, support is personal and responsive, with an emphasis on helping Shopify merchants quickly resolve issues.
Users should weigh these factors depending on their preference for self-service resources versus direct, hands-on support.
Best-Fit Customer Profiles
Retently
- Mid-size to large ecommerce businesses with multiple sales channels
- Companies needing multi-metric surveys (NPS, CSAT, CES)
- Teams with capacity to set up automation and segmentation
- Businesses requiring multi-channel survey deployment (email, SMS)
Gojiberry
- Small to medium Shopify merchants focusing on post-purchase feedback
- Brands wanting simple, embedded Shopify checkout surveys
- Merchants prioritizing ease of use and quick setup
- Companies looking for lightweight customer polls alongside NPS
Retently vs Gojiberry: Side-by-Side Feature Comparison Table
| Feature | Retently | Gojiberry |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase attribution, customer polls |
| Channels | Email, SMS, in-app | Shopify checkout, Shopify POS |
| Automation | Advanced rules and triggers | Basic automated post-purchase triggers |
| Integrations | Shopify, WooCommerce, Magento, CRMs | Shopify only |
| Pricing Start | $49/month | $29.99/month |
| Contact/Response Limits | Yes, by plan | No explicit contact limit |
| Setup Complexity | Moderate | Low |
| Support | Email, live chat, documentation | Email, knowledge base |
| Analytics & Reporting | Detailed dashboards | Basic reports |
| Free Trial | 14 days | 7 days |
Retently vs Gojiberry: Which to Choose?
Choosing between Retently and Gojiberry depends on your business size, ecommerce platform, and specific survey needs.
Select Retently if you require multi-channel survey deployment (beyond Shopify), want to track multiple customer satisfaction metrics, or need advanced automation and segmentation. It fits businesses with larger databases and teams able to manage more complex setups. Retently’s broader integration options also make it a good fit for companies selling across platforms.
Select Gojiberry if you are a Shopify merchant looking for straightforward post-purchase surveys and customer polls embedded directly into the checkout flow. It is best for small to medium businesses that need quick setup, ease of use, and a lean tool focused on Shopify ecosystem feedback collection without extra complexity.
Teams often make the mistake of choosing tools without matching the survey type or integration requirements to their actual customer touchpoints. For example, non-Shopify businesses choosing Gojiberry or Shopify-only merchants needing multi-channel surveys with Retently may face unnecessary limitations.
Retently alternatives?
Alternatives to Retently include platforms like Promoter.io, Nicereply, and Hulk NPS Post Purchase Survey, which also provide multi-channel NPS survey capabilities with varying pricing and features. For an in-depth look at Retently alternatives, you can read a comparative analysis like the one found in Promoter.io vs Retently vs QuestionPro.
Gojiberry alternatives?
Shopify merchants seeking alternatives to Gojiberry might consider apps such as Fairing, Hulk NPS Post Purchase Survey, or Simplesat, which focus on post-purchase surveys and customer feedback within Shopify. For more insights, this article comparing Hulk NPS Post Purchase Survey vs Fairing vs Simplesat is helpful.
Worth a Look: Zigpoll
If you are exploring Shopify survey apps, Zigpoll is worth considering. It offers post-purchase, on-site, and exit-intent surveys designed for Shopify merchants who want flexible customer feedback options beyond just NPS. Its varied survey formats and easy integration make it a practical alternative for brands prioritizing multiple touchpoints for customer insights.
