When evaluating NPS survey software, it's essential to consider how each tool aligns with your business needs. Retently and Gojiberry offer distinct features tailored to different customer experiences. Retently is a comprehensive NPS, CSAT, and CES survey platform designed for e-commerce and B2B businesses, while Gojiberry is a Shopify app focused on post-purchase attribution and customer polls.
Retently
Features
Retently provides a suite of tools for measuring customer satisfaction across various touchpoints:
- Survey Types: Supports NPS, CSAT, and CES surveys.
- Multi-Channel Surveys: Distributes surveys via email, in-app widgets, web pop-ups, kiosks, and SMS.
- Advanced Reporting: Offers AI-powered sentiment analysis, trend identification, and benchmarking.
- Automation: Includes automated recurring surveys, reminders, and follow-ups.
- Integrations: Connects with platforms like Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and custom integrations. (retently.com)
Pricing Model
Retently offers tiered pricing based on survey volume and features:
- Ecommerce Basic: $49 per month for up to 1,000 surveys, 10 campaigns, and 1 user seat.
- Ecommerce Pro: $299 per month for up to 20,000 surveys, 10 campaigns, and 10 user seats.
- Enterprise: Starting from $599 per month, offering custom integrations and dedicated support. (retently.com)
Pros and Cons
Pros:
- Comprehensive survey capabilities across multiple channels.
- Advanced analytics with AI-driven insights.
- Scalable pricing plans suitable for various business sizes.
Cons:
- Pricing may be higher than some competitors, potentially limiting options for smaller businesses.
- Setup complexity due to the breadth of features.
Best-Fit Customer Profile
Retently is ideal for e-commerce and B2B companies seeking a robust, multi-channel survey platform with advanced analytics to drive customer experience improvements.
Gojiberry
Features
Gojiberry focuses on post-purchase customer engagement within the Shopify ecosystem:
- Survey Types: Offers pre and post-purchase surveys, product quizzes, and customer polls.
- Customization: Provides customizable survey designs and multilingual support.
- Survey Distribution: Utilizes survey links and QR codes for easy access.
- White Labeling: Allows for a branded survey experience without Gojiberry's logo.
- Integrations: Seamlessly integrates with Shopify, leveraging its data for survey distribution and analysis. (gojiberry.app)
Pricing Model
Gojiberry offers several pricing tiers:
- Free: Up to 100 responses per month.
- Starter: $18 per month for up to 200 responses.
- Growth: $46 per month for up to 500 responses.
- Plus: $30 per month for unlimited responses, including white labeling and survey segmentation.
- Premium: $180 per month for unlimited responses with additional features like pre and post-purchase surveys and product quiz builders. (gojiberry.app)
Pros and Cons
Pros:
- Affordable pricing, especially for small to medium-sized businesses.
- Tailored specifically for Shopify users, ensuring seamless integration.
- Offers a free tier suitable for startups and small businesses.
Cons:
- Limited to the Shopify platform, lacking broader e-commerce integrations.
- Fewer advanced analytics features compared to some competitors.
Best-Fit Customer Profile
Gojiberry is best suited for Shopify store owners looking for an affordable, easy-to-use survey tool to gather post-purchase feedback and enhance customer engagement.
Side-by-Side Comparison
| Feature | Retently | Gojiberry |
|---|---|---|
| Survey Types | NPS, CSAT, CES surveys | Pre and post-purchase surveys, product quizzes, customer polls |
| Survey Distribution | Email, in-app widgets, web pop-ups, kiosks, SMS | Survey links, QR codes |
| Customization | Advanced reporting, AI-powered insights, survey branding and personalization | Customizable survey designs, multilingual support, white labeling |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom | Shopify |
| Pricing | Starts at $49 per month for up to 1,000 surveys | Free tier available; paid plans start at $18 per month for up to 200 responses |
| Best-Fit Customer | E-commerce and B2B businesses seeking a comprehensive, multi-channel survey platform | Shopify store owners needing an affordable, easy-to-use survey tool for post-purchase feedback |
Which to Choose
When deciding between Retently and Gojiberry, consider the following:
For E-commerce and B2B Businesses: If your company requires a comprehensive survey platform with advanced analytics and multi-channel distribution, Retently may be the better fit.
For Shopify Store Owners: If you're looking for an affordable, user-friendly survey tool tailored for post-purchase feedback within the Shopify
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
