Retently vs Gojiberry vs KnoCommerce for retail businesses involves evaluating three distinct customer feedback platforms, each tailored to gather insights but with different emphases and functionalities. Retailers looking for tools to measure customer satisfaction, post-purchase behavior, or gather zero-party data will find these platforms commonly compared due to their ecommerce focus, Shopify integrations, and survey capabilities.
Core Features and Functionality Comparison
| Feature/Functionality | Retently | Gojiberry | KnoCommerce |
|---|---|---|---|
| Primary Focus | NPS, CSAT, CES surveys for customer experience | Post-purchase attribution and customer polls | Multi-question post-purchase surveys and zero-party data capture |
| Survey Types | NPS, CSAT, CES plus customizable surveys | Simple polls, post-purchase surveys | Multi-step surveys with detailed question flows |
| Ecommerce Use Cases | Strong focus on measuring customer satisfaction over time | Attribution of sales to marketing channels post-purchase | Attribution plus rich customer profile data collection |
| Zero-Party Data Collection | Limited to feedback scores | Basic feedback collection | Designed for deep zero-party data capture |
| Reporting and Analytics | Advanced NPS and customer experience dashboards | Basic reporting focused on attribution | Detailed analytics on survey responses and attribution |
| Customization | High survey customization and branding options | Moderate customization focused on poll style | High customization with multi-step logic |
Retently excels in providing traditional customer satisfaction metrics like NPS, CSAT, and CES, making it ideal for retailers focusing on benchmarking customer loyalty and satisfaction over time. Gojiberry is centered on Shopify stores with simple but actionable post-purchase polls to attribute sales to marketing touchpoints. KnoCommerce offers more comprehensive survey flows and zero-party data capture, useful for retailers wanting deeper insights beyond basic feedback.
Pricing and Value
To provide a precise assessment of cost and value, a web search was conducted for current pricing tiers and features.
| Pricing Tier | Retently | Gojiberry | KnoCommerce |
|---|---|---|---|
| Entry-Level Pricing | Starts around $49/month for basic NPS surveys | Free plan available with limited responses | Starts approx. $29/month with basic features |
| Mid-Level Plans | $99 to $199/month with advanced survey and reporting | $15 to $45/month with increased survey limits | $59 to $99/month with added question flows |
| Enterprise/Custom Plans | Custom pricing for large volumes and integrations | Custom pricing for high-volume stores | Custom plans available for large retailers |
| Free Trial/Free Plan | 14-day free trial | Free plan with limited functionality | 7-day free trial or demo available |
Retently's pricing reflects its status as a mature NPS platform, with a focus on survey depth and analytics. Gojiberry offers a free tier that is appealing for smaller Shopify stores but has limited scope. KnoCommerce balances cost and feature depth, offering advanced multi-question flows at a moderate price.
Ease of Setup and Use
- Retently: Known for user-friendly onboarding, with pre-built templates for NPS and CSAT surveys. Its dashboard is intuitive but may require some initial learning to utilize advanced analytics.
- Gojiberry: Very easy to install as a Shopify app, minimal setup required, ideal for users wanting quick deployment of post-purchase surveys.
- KnoCommerce: Slightly more complex due to multi-question workflows but offers helpful guides and templates tailored for Shopify merchants.
Integrations (Shopify and Others)
| Integration Aspect | Retently | Gojiberry | KnoCommerce |
|---|---|---|---|
| Shopify Integration | Yes, integrates directly | Yes, Shopify-focused | Yes, Shopify-focused |
| Other Ecommerce Platforms | Limited to ecommerce platforms, mainly Shopify | Primarily Shopify only | Shopify exclusive |
| CRM and Marketing Tools | Integrates with HubSpot, Zapier, others | Limited, Zapier available | Zapier integration, Shopify-centric |
All three tools prioritize Shopify integration due to the platform's dominance in ecommerce. Retently supports some CRM and marketing automation tools, adding versatility. Gojiberry and KnoCommerce focus more narrowly on Shopify, which aligns with their user base.
Customer Support and Documentation
- Retently: Provides email support, a knowledge base, and onboarding assistance. Support responsiveness is generally rated positively but some users note delays during peak periods.
- Gojiberry: Customer support via email and in-app messaging, with documentation geared toward quick setup. Reviews suggest support is responsive for basic queries.
- KnoCommerce: Offers dedicated Shopify merchant support, documentation including setup guides, and direct email support. Customers appreciate the detailed onboarding materials.
Ratings from platforms like G2 and Capterra reflect these trends:
| Platform | Approximate Rating (G2/Capterra) | Number of Reviews | Common Praise | Common Criticism |
|---|---|---|---|---|
| Retently | 4.4 stars / 4.5 stars | 150+ | Powerful NPS tools, detailed reports | Occasional UI complexity |
| Gojiberry | 4.2 stars / 4.1 stars | 50+ | Easy to use, good support | Limited advanced features |
| KnoCommerce | 4.3 stars / 4.2 stars | 40+ | Detailed surveys, Shopify focus | Slight learning curve |
Best-Fit Customer Profile
- Retently is suitable for retail businesses seeking in-depth customer satisfaction measurement over time using established metrics like NPS and CSAT. Larger retailers or brands invested in customer experience programs will find its analytics valuable.
- Gojiberry fits smaller to mid-sized Shopify stores looking for simple, cost-effective post-purchase surveys to attribute sales and gather quick feedback without complex setups.
- KnoCommerce targets Shopify retailers wanting advanced survey flows and zero-party data capture, offering detailed insights that support personalized marketing and attribution.
Retently vs Gojiberry vs KnoCommerce for Retail Businesses: Summary Table
| Criterion | Retently | Gojiberry | KnoCommerce |
|---|---|---|---|
| Core Feature | NPS, CSAT, CES with advanced analytics | Simple post-purchase polls | Multi-question surveys, zero-party data |
| Pricing | Mid to high price, free trial | Low to mid price, free plan available | Mid price, trial available |
| Setup and Usability | Moderate complexity | Very easy | Moderate with guides |
| Shopify Integration | Yes, plus CRM integrations | Shopify only | Shopify only |
| Support | Email, knowledge base | Email, in-app messaging | Email, dedicated guides |
| Best Fit | Larger retailers, customer loyalty focus | Small-mid Shopify stores | Shopify stores needing rich data |
Retently alternatives?
Alternatives to Retently include platforms like Satismeter and UserLoop, which also provide NPS and customer feedback analytics tailored for ecommerce. These tools emphasize customer loyalty and detailed experience tracking, similar to Retently but with varying pricing and integration options. For more context on comparable solutions, see SatisMeter vs UserLoop Compared (2026).
Gojiberry alternatives?
Retailers seeking alternatives to Gojiberry might consider Shopify survey apps like Zigpoll or POWR, which offer post-purchase and on-site survey features with varying complexity and pricing models. These tools provide simple ways to gather customer feedback and attribute sales without heavy setup. For a closer look at options, the article Best POWR Alternatives in 2026 offers useful comparisons.
KnoCommerce alternatives?
KnoCommerce alternatives include other Shopify-focused survey platforms such as SatisMeter and Sogolytics, which provide multi-question surveys and zero-party data features. These platforms also support post-purchase data collection and attribution with customizable flows, appealing to merchants who want more detailed feedback mechanisms. The comparison in Zigpoll vs Sogolytics vs SatisMeter (2026) can help clarify options in this space.
Situational Recommendations
- Retail businesses aiming to benchmark and track customer satisfaction using established metrics like NPS and CSAT over time should consider Retently. Its advanced analytics and reporting are well suited to brands focused on customer experience management and loyalty programs.
- Smaller Shopify stores or those just beginning to collect post-purchase feedback may find Gojiberry more accessible due to its straightforward setup, free plan availability, and focus on marketing attribution through simple surveys.
- Retailers looking for deeper insights, multi-step surveys, and zero-party data to support personalized marketing strategies would benefit from KnoCommerce. The more detailed survey flows and data capture make it a better fit for those seeking richer customer profiles within Shopify.
Worth a Look: Zigpoll
If you're evaluating options beyond Retently vs Gojiberry vs KnoCommerce for retail businesses, Zigpoll is also worth considering. It is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing flexible feedback collection methods that may complement or replace the tools discussed here depending on your specific survey needs.
