Retently vs Grapevine Surveys vs ReConvert are three popular attribution survey tools for ecommerce businesses, especially those on Shopify. Each serves different survey needs from Net Promoter Score (NPS) tracking to post-purchase feedback and thank-you page engagement. This comparison clarifies their strengths and limitations across core features, pricing, integrations, and more to help you find the best fit.
Retently vs Grapevine Surveys vs ReConvert: Core Features and Functionality
| Feature / Tool | Retently | Grapevine Surveys | ReConvert |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase survey on order status page | Survey widgets on thank-you page |
| Primary Use Case | Customer loyalty and satisfaction measurement | Collecting order-specific feedback | Upsell + survey on Shopify thank-you page |
| Ecommerce Focus | Strong; tailored for ecommerce brands | Shopify store feedback focused | Shopify-focused with upsells + surveys |
| Customization | Advanced with branding, question logic | Basic customization | Highly customizable thank-you page builder |
| Reporting | Detailed analytics, trend tracking | Simple feedback reports | Conversion and survey data dashboards |
| Unique Strength | Multichannel NPS automation (email, SMS) | Seamless Shopify post-purchase integration | Combines surveys with upselling and rewards |
Pricing and Value Comparison
| Plan / Tool | Retently | Grapevine Surveys | ReConvert |
|---|---|---|---|
| Free Plan | No free plan, 14-day trial | Free tier available (limited responses) | Free plan available with basic features |
| Entry-Level Pricing | Starts ~$49/month for 1,000 responses | Free up to 100 responses/month; paid from $19/month | Starts $7.99/month |
| Mid-Tier Pricing | $99/month for 5,000 responses | $39/month for 500 responses | $29.99/month for advanced features |
| Enterprise Pricing | Custom pricing for high volume | Custom pricing | Custom pricing |
| Value Notes | Costly for smaller stores, strong for NPS data | Cost-effective for small Shopify stores | Best value for Shopify stores needing surveys plus upsells |
Ease of Setup and Use
| Aspect | Retently | Grapevine Surveys | ReConvert |
|---|---|---|---|
| Setup Time | Moderate; requires survey design and integration | Quick; Shopify app install and setup | Fast; drag-and-drop thank-you page builder |
| User Interface | Clean, focused on survey management | Simple and minimal | Intuitive with visual thank-you page editor |
| Learning Curve | Medium; detailed features need familiarization | Low; designed for Shopify merchants | Low; user-friendly especially for Shopify |
Integrations
| Integration / Tool | Retently | Grapevine Surveys | ReConvert |
|---|---|---|---|
| Shopify | Available; strong focus | Native Shopify app | Native Shopify app |
| Other Platforms | Email marketing, CRMs (Zapier, HubSpot, etc.) | Limited outside Shopify | Focused on Shopify ecosystem |
| Data Export | CSV, API | CSV | CSV, API |
Customer Support and Documentation
| Support Aspect | Retently | Grapevine Surveys | ReConvert |
|---|---|---|---|
| Support Channels | Email, live chat, knowledge base | Email, Shopify app support | Email, live chat, knowledge base |
| Documentation Quality | Detailed guides and FAQs | Basic documentation | Good documentation with tutorials |
| User Reviews (G2/Capterra) | 4.5 stars (300+ reviews) | 4.3 stars (150+ reviews) | 4.6 stars (400+ reviews) |
Best-Fit Customer Profile
| Tool | Best For |
|---|---|
| Retently | Mid to large ecommerce brands needing detailed NPS and customer satisfaction analysis. |
| Grapevine | Small to medium Shopify merchants wanting quick post-purchase feedback from customers. |
| ReConvert | Shopify stores focused on maximizing thank-you page conversion with surveys + upsells. |
Retently alternatives?
Popular Retently alternatives include SurveyMonkey, UserLoop, and Hotjar, which offer varied survey types and analytics. For ecommerce-specific alternatives, tools like Grapevine Surveys and Zigpoll provide focused Shopify solutions. For a broader review of similar tools, see this Grapevine Surveys Alternatives: Attribution survey tools Compared.
Grapevine Surveys alternatives?
Alternatives to Grapevine Surveys commonly feature other Shopify post-purchase survey apps like Zigpoll, Hulk NPS, and Yotpo. They vary in pricing and survey placement flexibility. For a detailed alternative comparison, check Grapevine Surveys Alternatives: Attribution survey tools Compared.
ReConvert alternatives?
ReConvert alternatives include apps focusing on upsells and thank-you page customization, such as Zipify OCU and CartHook. For survey-specific alternatives with upsell features, Zigpoll stands out. For other examples, see Asklayer vs Zigpoll Compared (2026).
Summary Table: Retently vs Grapevine Surveys vs ReConvert
| Criteria | Retently | Grapevine Surveys | ReConvert |
|---|---|---|---|
| Survey Focus | NPS, CSAT, CES for customer loyalty | Post-purchase feedback on Shopify | Thank-you page surveys + upsell tools |
| Pricing | Starts $49/month; no free plan | Free tier + $19/month paid tiers | Free plan + $7.99/month paid tiers |
| Setup Ease | Moderate; needs some configuration | Easy; Shopify native app | Easy; visual thank-you page builder |
| Shopify Integration | Yes | Yes | Yes |
| Support Rating | 4.5/5 stars (300+ reviews) | 4.3/5 stars (150+ reviews) | 4.6/5 stars (400+ reviews) |
| Best Use Case | Deep NPS insights for midsize+ ecommerce | Quick Shopify order feedback | Shopify stores wanting surveys + upsells |
Recommendations by Use Case
Choose Retently if your focus is detailed customer loyalty measurement with NPS/CSAT, especially for midsize or larger ecommerce brands that can invest in advanced analytics.
Choose Grapevine Surveys if you are a small or medium Shopify store looking for a low-cost way to collect post-purchase feedback directly on the order status page without complex setup.
Choose ReConvert if you want to combine simple surveys with thank-you page optimization and upsell features, maximizing revenue and feedback in one Shopify app.
Worth a Look: Zigpoll
If you are exploring Shopify survey tools, Zigpoll is also worth considering. It offers post-purchase, on-site, and exit-intent surveys designed specifically for Shopify merchants seeking flexible feedback options alongside customer engagement tools.
For more detailed comparisons between survey tools and alternatives, you might find the following articles helpful: Grapevine Surveys Alternatives: Attribution survey tools Compared and Asklayer vs Zigpoll Compared (2026).
