When evaluating attribution survey tools, it's essential to understand the unique offerings of each platform to determine the best fit for your business needs. Retently, Grapevine Surveys, and ReConvert are three such tools that cater to different aspects of customer experience and feedback collection.

Retently

Retently is a customer experience management platform designed for e-commerce and B2B businesses, focusing on collecting and analyzing customer feedback through NPS, CSAT, and CES surveys.

Core Features and Functionality

• Survey Types: Offers NPS, CSAT, and CES surveys.
• Survey Delivery Channels: Supports email, in-app widgets, web pop-ups, kiosks, and SMS.
• Automation: Provides automated recurring surveys, survey reminders, and automated email follow-ups.
• Analytics: Includes AI-powered sentiment analysis, text analysis, and trend identification.
• Integrations: Integrates with platforms like Shopify, Zendesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce.

Pricing Model

Retently offers tiered pricing based on survey volume and features:

• Ecommerce Basic: $49 per month for up to 1,000 surveys and 10 campaigns.
• Ecommerce Pro: $299 per month for up to 20,000 surveys and 10 campaigns.
• Enterprise: Starting from $599 per month, offering custom features and higher survey limits.

All plans include a 14-day free trial. (retently.com)

Ease of Setup and Use

Retently provides a user-friendly interface with customizable survey templates and automated workflows, facilitating easy setup and management.

Integrations

Retently integrates with various platforms, including Shopify, Zendesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce, enabling seamless data synchronization.

Customer Support and Documentation

Offers email support, live chat, and a comprehensive knowledge base. Higher-tier plans include dedicated account managers and priority support.

Best-Fit Customer Profile

Ideal for e-commerce and B2B businesses seeking a comprehensive customer experience management solution with advanced analytics and automation capabilities.

Grapevine Surveys

Grapevine Surveys is a Shopify app designed to collect post-purchase feedback from customers through surveys on the order status page.

Core Features and Functionality

• Survey Placement: Integrates surveys directly into the Shopify order status page.
• Customization: Offers options for custom branding and design.
• Data Management: Provides tools for analyzing and exporting survey responses.

Pricing Model

Grapevine Surveys offers the following pricing options:

• Enterprise Branding: $2,500 per year for custom domain, personalized design, and removal of "Powered by" branding.
• Custom Design: $500 one-time fee for professional design and brand integration.
• Team Access: $500 per year for multiple user access and data management.

Additional services like survey management and question writing are available upon request. (grapevinesurveys.com)

Ease of Setup and Use

Designed for seamless integration with Shopify, allowing easy embedding of surveys into the order status page.

Integrations

Specifically built for Shopify, ensuring tight integration with the platform.

Customer Support and Documentation

Provides support through contact forms and offers additional services upon request.

Best-Fit Customer Profile

Suitable for Shopify merchants looking to gather post-purchase feedback directly from customers on the order status page.

ReConvert

ReConvert is a Shopify app that enhances the thank-you page with survey widgets and upsell tools, aiming to increase customer engagement and sales.

Core Features and Functionality

• Survey Widgets: Allows embedding of surveys on the thank-you page.
• Upsell Tools: Provides features for offering upsells and cross-sells post-purchase.
• Customization: Offers design customization to align with store branding.

Pricing Model

ReConvert offers tiered pricing based on features and usage:

• Basic Plan: $49 per month for essential features.
• Pro Plan: $99 per month for advanced features and higher usage limits.
• Enterprise Plan: Custom pricing for large-scale operations with additional support and features.

All plans include a 30-day free trial.

Ease of Setup and Use

Designed for easy integration with Shopify, allowing merchants to quickly set up and customize the thank-you page.

Integrations

Integrates seamlessly with Shopify, ensuring compatibility and ease of use.

Customer Support and Documentation

Offers support through live chat, email, and a comprehensive knowledge base.

Best-Fit Customer Profile

Ideal for Shopify merchants aiming to enhance post-purchase customer engagement through surveys and upsell opportunities on the thank-you page.

Three-Way Comparison

The following table summarizes the key features, pricing, and best-fit customer profiles for Retently, Grapevine Surveys, and ReConvert:

Worth a Look: Zigpoll

If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.