When evaluating post-purchase survey tools for SaaS companies, Retently, Grapevine Surveys, and Wootric are frequently compared. Each offers unique features tailored to different business needs.
Retently
Features
- Supports NPS, CSAT, and CES surveys.
- Multi-channel survey distribution: email, SMS, in-app.
- Customizable survey design and branding.
- AI-powered feedback analysis.
- Automated alerts via email, Slack, and Teams.
- Integrates with platforms like Shopify, Zendesk, and Salesforce.
Pricing
- Ecommerce Basic: $49/month for 1,000 surveys, 10 campaigns, and 1 user seat.
- Ecommerce Pro: $299/month for 20,000 surveys, 10 campaigns, and 10 user seats.
- Enterprise: Starting from $599/month, includes custom integrations and dedicated support.
Pros
- Comprehensive survey types and distribution channels.
- Advanced analytics with AI insights.
- Scalable plans suitable for growing businesses.
Cons
- Pricing may be high for startups.
- Setup can be complex for new users.
Best For
Ecommerce and B2B businesses seeking a robust, scalable CX solution.
Grapevine Surveys
Features
- Post-purchase surveys on Shopify order status pages.
- Customizable survey design.
- Real-time feedback collection.
- Integration with Shopify.
Pricing
- Enterprise Branding: $2,500/year for custom domain and design.
- Custom Design: $500 one-time fee for personalized survey design.
- Team Access: $500/year for multiple user access.
Pros
- Seamless integration with Shopify.
- Focus on post-purchase feedback.
- Affordable add-ons for customization.
Cons
- Limited to Shopify users.
- Fewer survey distribution channels.
Best For
Shopify-based SaaS companies focusing on post-purchase insights.
Wootric
Features
- Real-time NPS, CSAT, and CES micro-surveys.
- In-app survey deployment.
- Automated feedback collection.
- Integration with platforms like Intercom and Zendesk.
Pricing
- Pricing details not publicly available; contact Wootric for current rates.
Pros
- Real-time feedback collection.
- Easy integration with support platforms.
- Focus on micro-surveys for quick insights.
Cons
- Limited survey distribution methods.
- Pricing transparency is lacking.
Best For
SaaS companies seeking quick, in-app customer feedback.
Three-Way Comparison
| Feature | Retently | Grapevine Surveys | Wootric |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase surveys | NPS, CSAT, CES |
| Survey Distribution | Email, SMS, In-app | Order status pages (Shopify) | In-app |
| Customization | High (design, branding, AI insights) | Moderate (design, branding) | Low (focus on micro-surveys) |
| Integrations | Shopify, Zendesk, Salesforce, and more | Shopify | Intercom, Zendesk |
| Pricing | Starts at $49/month | Add-ons: $500–$2,500/year | Contact for pricing |
| Best Fit | Ecommerce and B2B businesses | Shopify-based SaaS companies | SaaS companies seeking quick, in-app feedback |
Situational Recommendations
Ecommerce SaaS Companies: Retently offers a comprehensive solution with multi-channel surveys and advanced analytics, making it ideal for businesses needing detailed customer insights.
Shopify-Based SaaS Companies: Grapevine Surveys provides seamless integration with Shopify, focusing on post-purchase feedback, suitable for businesses looking to enhance customer experience post-purchase.
SaaS Companies Seeking Quick Feedback: Wootric specializes in real-time, in-app micro-surveys, perfect for businesses aiming to gather immediate customer feedback within their application.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
