When evaluating NPS survey software for ecommerce startups, it's essential to consider tools that align with your specific needs. Retently and Hulk NPS Post Purchase Survey are two such platforms, each offering unique features tailored to different aspects of customer experience management.
Retently
Retently is a customer experience management platform designed to help businesses collect, analyze, and act on customer feedback. It offers NPS, CSAT, and CES surveys, enabling companies to measure customer satisfaction and loyalty effectively.
Features
- Survey Types: Supports NPS, CSAT, and CES surveys, allowing businesses to choose the most relevant metric for their needs.
- Multi-Channel Surveys: Surveys can be distributed via email, in-app widgets, web pop-ups, kiosks, and SMS, ensuring broad reach across customer touchpoints.
- Custom Branding: Offers survey branding and personalization options to maintain brand consistency.
- Advanced Reporting: Provides AI-powered feedback classification, trend analysis, and benchmarking to derive actionable insights.
- Integrations: Integrates with platforms like Shopify, Gorgias, Klaviyo, and more, facilitating seamless data flow.
Pricing Model
Retently offers tiered pricing based on survey volume and features:
- Ecommerce Basic: Approximately $49 per month, includes 1,000 surveys, 10 campaigns, and 1 user seat.
- Ecommerce Pro: Approximately $299 per month, includes 20,000 surveys, 10 campaigns, and 10 user seats.
- Enterprise: Starting from $599 per month, includes 10,000 surveys, 10 campaigns, and 10 user seats.
Each plan offers a 14-day free trial, allowing businesses to assess the platform's suitability before committing. (retently.com)
Pros
- Comprehensive Survey Options: Ability to choose between NPS, CSAT, and CES surveys based on business objectives.
- Multi-Channel Distribution: Reach customers through various channels, increasing the likelihood of feedback collection.
- Advanced Analytics: AI-driven insights help in identifying trends and areas for improvement.
Cons
- Pricing: Higher-tier plans may be cost-prohibitive for startups with limited budgets.
- Complexity: The breadth of features may require a learning curve for new users.
Best-Fit Customer Profile
Retently is ideal for ecommerce businesses seeking a comprehensive customer experience management solution with advanced analytics and multi-channel survey capabilities.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback immediately after a purchase, providing insights into customer satisfaction and loyalty.
Features
- Post-Purchase Surveys: Embedded on the order confirmation page, capturing feedback at a critical moment in the customer journey.
- Customization: Offers personalized survey forms with various customization options to match store branding.
- Conditional Logic: Craft responsive surveys that adapt based on user responses, enhancing relevance.
- Analytics Dashboard: Provides comprehensive survey statistics for real-time insights.
- Admin Notifications: Real-time alerts for new survey submissions, enabling prompt responses.
Pricing Model
Hulk NPS Post Purchase Survey offers two pricing tiers:
- Free: Available for development stores until they upgrade to a paid Shopify plan.
- Pro: Approximately $25 per month, includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic.
An annual plan is also available, offering two months free. (hulkapps.com)
Pros
- High Response Rates: Embedding surveys on the order confirmation page captures feedback at a pivotal moment, leading to higher response rates.
- Ease of Installation: One-click installation simplifies the setup process, reducing time to deployment.
- Cost-Effective: The Pro plan is affordable, making it accessible for startups.
Cons
- Limited Survey Types: Focuses primarily on NPS surveys, lacking the variety of metrics offered by other platforms.
- Shopify Dependency: Designed specifically for Shopify, limiting use for businesses on other platforms.
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is best suited for Shopify-based ecommerce startups looking to gather post-purchase feedback efficiently and affordably.
Side-by-Side Comparison
| Feature | Retently | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Primarily NPS |
| Survey Distribution Channels | Email, in-app widgets, web pop-ups, kiosks, SMS | Embedded on order confirmation page |
| Customization | Survey branding and personalization | Personalized survey forms with various customization options |
| Conditional Logic | Yes | Yes |
| Analytics | AI-powered feedback classification, trend analysis, benchmarking | Comprehensive survey statistics |
| Integrations | Shopify, Gorgias, Klaviyo, and more | Shopify |
| Pricing | Starts at approximately $49 per month for the Ecommerce Basic plan | Free for development stores; Pro plan at approximately $25 per month |
| Free Trial | 14-day free trial | 7-day free trial |
Which to Choose
When deciding between Retently and Hulk NPS Post Purchase Survey, consider the following:
- Retently: Opt for Retently if you require a comprehensive customer experience management platform with multi-channel survey distribution, advanced analytics, and a
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
