When evaluating "Retently vs Hulk NPS Post Purchase Survey for ecommerce," it's essential to consider each tool's features, pricing, ease of use, integrations, customer support, and ideal customer profiles. Below is a detailed comparison to assist in making an informed decision.
Retently
Retently is a customer experience (CX) platform specializing in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys tailored for ecommerce and B2B businesses. It enables companies to collect, analyze, and act on customer feedback across various touchpoints.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, in-app widgets, web pop-ups, kiosks, SMS
- Automation: Automated recurring surveys, survey reminders, email follow-ups
- Analytics: AI-powered sentiment analysis, trend identification, benchmarking
- Integrations: Slack, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and custom integrations
Pricing Model
Retently offers tiered pricing based on survey volume and features:
- Ecommerce Basic: $49/month for up to 1,000 surveys, 10 campaigns, and 1 user seat
- Ecommerce Pro: $299/month for up to 20,000 surveys, 10 campaigns, and 10 user seats
- Enterprise: Starting at $599/month for 10,000 surveys, 10 campaigns, and 10 user seats
All plans include a 14-day free trial. (retently.com)
Pros
- Comprehensive Survey Options: Supports multiple survey types and channels.
- Advanced Analytics: Provides AI-driven insights and trend analysis.
- Scalability: Offers plans suitable for small to large enterprises.
Cons
- Complexity for Beginners: The array of features may be overwhelming for new users.
- Pricing: Higher-tier plans can be costly for small businesses.
Best-Fit Customer Profile
Ideal for medium to large ecommerce businesses seeking a robust CX platform with advanced analytics and automation capabilities.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback immediately after purchase, focusing on NPS surveys to gauge customer loyalty and satisfaction.
Features
- Survey Type: NPS
- Survey Placement: Embedded on the order confirmation page
- Customization: Personalized survey forms with various templates
- Analytics: Comprehensive survey statistics within the app's dashboard
- Integrations: Seamless integration with Shopify
Pricing Model
Hulk NPS Post Purchase Survey offers two pricing tiers:
- Development Plan: Free for development stores
- Pro Plan: $25/month for unlimited responses, white-labeled forms, CSV export, survey statistics, and conditional logic
A 7-day free trial is available. (hulkapps.com)
Pros
- High Response Rates: Embedding surveys on the confirmation page leads to increased engagement.
- Ease of Use: One-click installation and user-friendly interface.
- Cost-Effective: Affordable pricing suitable for startups and small businesses.
Cons
- Limited Survey Types: Focuses solely on NPS surveys.
- Limited Integrations: Primarily integrates with Shopify; may not suit businesses using other platforms.
Best-Fit Customer Profile
Ideal for small to medium-sized Shopify stores looking for a straightforward, cost-effective solution to gather post-purchase customer feedback.
Side-by-Side Comparison
| Feature | Retently | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS |
| Survey Channels | Email, in-app widgets, web pop-ups, kiosks, SMS | Embedded on order confirmation page |
| Customization | Advanced survey branding and personalization | Personalized survey forms with various templates |
| Analytics | AI-powered sentiment analysis, trend identification, benchmarking | Comprehensive survey statistics within the app's dashboard |
| Integrations | Slack, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom APIs | Seamless integration with Shopify |
| Pricing | $49/month (Ecommerce Basic), $299/month (Ecommerce Pro), $599/month (Enterprise) | $25/month (Pro Plan); free for development stores |
| Free Trial | 14-day free trial | 7-day free trial |
| Best-Fit Customer Profile | Medium to large ecommerce businesses seeking a robust CX platform with advanced analytics | Small to medium-sized Shopify stores looking for a straightforward, cost-effective solution |
Which to Choose
When deciding between Retently and Hulk NPS Post Purchase Survey, consider the following scenarios:
For Medium to Large Ecommerce Businesses: If you require a comprehensive CX platform with multiple survey types, advanced analytics, and scalability, Retently is a suitable choice.
For Small to Medium-Sized Shopify Stores: If you're looking for a cost-effective, easy-to-implement solution focused on post-purchase NPS surveys, Hulk NPS Post Purchase Survey is more appropriate.
Evaluate your business needs, budget, and desired features to select the tool that aligns best with your objectives.
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