When evaluating post-purchase survey tools, it's essential to consider how each platform aligns with your business needs. In this comparison of Retently vs Hulk NPS Post Purchase Survey, we'll delve into their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Retently
Retently is a customer experience management platform tailored for e-commerce and B2B businesses, offering NPS, CSAT, and CES surveys to gather actionable feedback.
Features
- Survey Types: Supports NPS, CSAT, and CES surveys.
- Multi-Channel Surveys: Deploy surveys via email, web pop-ups, and in-app prompts.
- Customization: Offers survey branding, personalization, and multi-language templates.
- Analytics: Provides advanced reporting, trend analysis, and AI-powered feedback classification.
- Automation: Includes automated recurring surveys, reminders, and email follow-ups.
- Integrations: Integrates with platforms like Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce.
Pricing Model
Retently offers tiered pricing based on survey volume and features:
- Ecommerce Basic: $49/month for up to 1,000 surveys, 10 campaigns, and 1 user seat.
- Ecommerce Pro: $299/month for up to 20,000 surveys, 10 campaigns, and 10 user seats.
- Enterprise: Starting from $599/month, offering custom integrations and dedicated support.
A 14-day free trial is available for all plans. (retently.com)
Ease of Setup and Use
Retently provides a user-friendly interface with customizable survey templates, making setup straightforward. The platform's multi-channel deployment options allow businesses to reach customers through various touchpoints.
Integrations
Retently integrates seamlessly with popular platforms, including Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce, facilitating efficient data synchronization and workflow automation.
Customer Support and Documentation
Retently offers comprehensive support through email, live chat, and Zoom meetings. The platform provides detailed documentation and a knowledge base to assist users in maximizing the tool's capabilities.
Best-Fit Customer Profile
Retently is ideal for e-commerce and B2B businesses seeking a comprehensive customer experience management solution with advanced analytics and multi-channel survey capabilities.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback via post-purchase surveys, focusing on NPS metrics to gauge customer satisfaction.
Features
- Survey Types: Primarily focuses on NPS surveys.
- Customization: Offers white-labeled forms without watermarks.
- Analytics: Provides survey statistics and conditional logic for dynamic surveys.
- Integration: Integrates directly with Shopify, embedding surveys on the order confirmation page.
Pricing Model
Hulk NPS Post Purchase Survey offers two pricing plans:
- Development Plan: Free for all partner development stores, suitable for testing purposes.
- Pro Plan: $25/month, includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Ease of Setup and Use
The app offers one-click installation, embedding surveys directly into the Shopify order confirmation page, ensuring high response rates. Its intuitive interface allows for quick customization without the need for coding.
Integrations
Hulk NPS Post Purchase Survey is specifically designed for Shopify, integrating seamlessly to collect feedback immediately after purchase.
Customer Support and Documentation
The app provides support through the Shopify App Store, with a knowledge base and customer support channels accessible via the app's interface.
Best-Fit Customer Profile
This tool is best suited for Shopify store owners looking to gather post-purchase NPS feedback efficiently, particularly those focused on enhancing customer satisfaction and loyalty.
Side-by-Side Comparison
| Feature | Retently | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Primarily NPS |
| Customization | Survey branding, multi-language templates | White-labeled forms without watermarks |
| Analytics | Advanced reporting, trend analysis, AI-powered feedback classification | Survey statistics, conditional logic for dynamic surveys |
| Automation | Automated recurring surveys, reminders, email follow-ups | Conditional logic for dynamic surveys |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce | Direct integration with Shopify |
| Pricing | $49/month (Ecommerce Basic), $299/month (Ecommerce Pro), starting from $599/month (Enterprise) | $25/month (Pro Plan); free for development stores |
| Ease of Setup | User-friendly interface with customizable templates | One-click installation, embeds surveys on order confirmation page |
| Customer Support | Email, live chat, Zoom meetings; comprehensive documentation | Support through Shopify App Store; knowledge base and customer support channels |
| Best-Fit Customer Profile | E-commerce and B2B businesses seeking comprehensive customer experience management solutions | Shopify store owners focused on post-purchase NPS feedback to enhance customer satisfaction and loyalty |
Which to Choose
When deciding between Retently and Hulk NPS Post Purchase Survey, consider the following scenarios:
Retently: Ideal for e-commerce and B2B businesses requiring a comprehensive customer experience management platform with multi-channel survey capabilities and advanced analytics.
Hulk NPS Post Purchase Survey: Best suited for
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
