When evaluating NPS survey software for Shopify Plus merchants, it's essential to consider tools that integrate seamlessly with Shopify, offer robust features, and provide actionable insights. Two notable options are Retently and Hulk NPS Post Purchase Survey.
Retently
Retently is a customer experience management platform tailored for e-commerce and B2B businesses. It specializes in NPS, CSAT, and CES surveys, enabling merchants to collect, analyze, and act on customer feedback across various touchpoints.
Features
- Survey Types: Supports NPS, CSAT, and CES surveys, allowing merchants to gauge customer satisfaction at different stages of the customer journey.
- Multi-Channel Surveys: Delivers surveys via email, in-app widgets, web pop-ups, kiosks, and SMS, ensuring broad reach and higher response rates.
- Advanced Analytics: Offers AI-powered sentiment analysis, trend identification, and benchmarking, providing deep insights into customer sentiments.
- Automation: Features automated recurring surveys, survey reminders, and email follow-ups, streamlining the feedback collection process.
- Integrations: Integrates with platforms like Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and offers a REST API for custom integrations.
Pricing Model
Retently offers tiered pricing based on survey volume and features:
- Ecommerce Basic: Approximately $49 per month for up to 1,000 surveys, 10 campaigns, and 1 user seat.
- Ecommerce Pro: Approximately $299 per month for up to 20,000 surveys, 10 campaigns, and 10 user seats.
- Enterprise: Starting from $599 per month, offering custom integrations, dedicated support, and more.
All plans include a 14-day free trial. (retently.com)
Pros
- Comprehensive Survey Options: Offers multiple survey types to capture diverse customer sentiments.
- Multi-Channel Delivery: Ensures higher engagement through various survey channels.
- Advanced Analytics: Provides in-depth insights with AI-powered tools.
Cons
- Pricing: Higher-tier plans may be costly for small to mid-sized merchants.
- Complexity: The array of features might require a learning curve for new users.
Best-Fit Customer Profile
Ideal for medium to large e-commerce and B2B businesses seeking a comprehensive customer experience management platform with advanced analytics and multi-channel survey capabilities.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback immediately after purchase, focusing on NPS surveys to gauge customer loyalty and satisfaction.
Features
- Post-Purchase Surveys: Integrates directly into the order confirmation page, capturing feedback at a critical moment in the customer journey.
- Customization: Offers personalized survey forms with various customization options, including emojis, star ratings, and custom fonts.
- Conditional Logic: Allows surveys to adapt based on user responses, enhancing relevance and engagement.
- Analytics Dashboard: Provides actionable insights with comprehensive survey statistics and response tracking.
- Integrations: Seamlessly integrates with Shopify, including compatibility with subscription services like Recharge.
Pricing Model
Hulk NPS Post Purchase Survey offers two pricing tiers:
- Development Plan: Free for partner development stores, suitable for testing and development purposes.
- Pro Plan: Approximately $25 per month, offering unlimited responses, white-labeled forms, response exports, and advanced survey statistics. (hulkapps.com)
Pros
- Easy Integration: Quick setup with one-click installation on the order confirmation page.
- High Response Rates: Captures feedback at a pivotal moment, leading to higher engagement.
- Cost-Effective: Affordable pricing, especially for small to medium-sized merchants.
Cons
- Limited Survey Types: Primarily focuses on NPS surveys, lacking CSAT and CES options.
- Customization Constraints: While customizable, options may be less extensive compared to more comprehensive platforms.
Best-Fit Customer Profile
Ideal for Shopify Plus merchants seeking a straightforward, cost-effective solution to gather post-purchase NPS feedback, particularly those with limited resources or smaller teams.
Side-by-Side Comparison
| Feature | Retently | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Primarily NPS |
| Survey Delivery Channels | Email, in-app widgets, web pop-ups, kiosks, SMS | Embedded in order confirmation page |
| Customization | Advanced survey branding and personalization | Personalized forms with emojis, star ratings, and custom fonts |
| Conditional Logic | Yes | Yes |
| Analytics | AI-powered sentiment analysis, trend identification, benchmarking | Comprehensive survey statistics and response tracking |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, REST API | Seamless integration with Shopify, including compatibility with Recharge |
| Pricing | Starting from $49 per month | Free for development stores; Pro Plan at approximately $25 per month |
| Free Trial | 14-day free trial | 7-day free trial |
Which to Choose
When deciding between Retently and Hulk NPS Post Purchase Survey, consider the following:
- For Comprehensive Customer Experience Management: If you're a medium to large e-commerce or B2B business seeking a robust platform with multi-channel survey capabilities and
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
