When evaluating Retently vs Hulk NPS Post Purchase Survey for Shopify stores, it's essential to understand how each tool functions and the specific needs they address.
Retently is a customer experience management platform offering NPS, CSAT, and CES surveys tailored for e-commerce and B2B businesses. It enables companies to collect, analyze, and act on customer feedback across various touchpoints.
Hulk NPS Post Purchase Survey is a Shopify app designed to capture customer feedback immediately after a purchase. By embedding surveys on the order confirmation page, it aims to provide insights into customer satisfaction and loyalty.
Retently
Core Features and Functionality
- Survey Types: Offers NPS, CSAT, and CES surveys.
- Survey Channels: Supports email, link, embedded, kiosk, and in-app (web pop-up) surveys.
- Automation: Provides automated recurring surveys, reminders, email follow-ups, and webhook events.
- Analytics: Includes advanced reporting, trend analysis, AI-powered sentiment analysis, and text analytics.
- Integrations: Integrates with platforms like Slack, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and offers a REST API.
Pricing Model
Retently offers tiered pricing:
- Ecommerce Basic: $49 per month for 1,000 surveys, 10 campaigns, and 1 user seat.
- Ecommerce Pro: $299 per month for 20,000 surveys, 10 campaigns, and 10 user seats.
- Enterprise: Starting from $599 per month, offering custom integrations and dedicated support.
All plans include a 14-day free trial. (retently.com)
Ease of Setup and Use
Retently provides a user-friendly interface with customizable survey designs. The platform offers a knowledge base and email support for assistance.
Integrations
Retently integrates with various platforms, including Shopify, through its API and third-party services like Zapier. (retently.com)
Customer Support and Documentation
Offers email support, live chat, and a knowledge base. Higher-tier plans provide priority chat queues and dedicated account managers.
Best-Fit Customer Profile
Ideal for e-commerce and B2B businesses seeking comprehensive customer experience management with multi-channel survey capabilities.
Hulk NPS Post Purchase Survey
Core Features and Functionality
- Survey Placement: Embeds surveys on the order confirmation page to capture immediate post-purchase feedback.
- Survey Types: Primarily focuses on NPS surveys.
- Customization: Offers personalized survey forms with various customization options.
- Analytics: Provides comprehensive survey statistics within the app's dashboard.
- Integrations: Integrates with Shopify and supports Recharge for subscription-based businesses. (hulkapps.com)
Pricing Model
Hulk NPS Post Purchase Survey offers:
- Development Plan: Free for partner development stores.
- Pro Plan: $20 per month for unlimited responses, white-labeled forms, response exports, and advanced survey statistics. (hulkapps.com)
Ease of Setup and Use
Features one-click installation with no styling needed, allowing for quick deployment on the order confirmation page.
Integrations
Integrates seamlessly with Shopify and supports Recharge for subscription-based businesses. (hulkapps.com)
Customer Support and Documentation
Provides a knowledge base and customer support for assistance.
Best-Fit Customer Profile
Suitable for Shopify merchants aiming to gather immediate post-purchase feedback to enhance customer satisfaction and loyalty.
Side-by-Side Comparison
| Feature | Retently | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Primarily NPS |
| Survey Channels | Email, link, embedded, kiosk, in-app (web pop-up) | Embedded on order confirmation page |
| Automation | Automated recurring surveys, reminders, email follow-ups, webhook events | Not specified |
| Analytics | Advanced reporting, trend analysis, AI-powered sentiment and text analysis | Comprehensive survey statistics within the app's dashboard |
| Integrations | Slack, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, REST API | Shopify, Recharge |
| Pricing | $49/month (Ecommerce Basic), $299/month (Ecommerce Pro), $599+/month (Enterprise) | $20/month (Pro Plan), Free (Development Plan) |
| Ease of Setup | User-friendly interface with customizable survey designs | One-click installation with no styling needed |
| Customer Support | Email support, live chat, knowledge base; higher tiers offer priority chat and dedicated account managers | Knowledge base and customer support |
| Best-Fit Customer Profile | E-commerce and B2B businesses seeking comprehensive customer experience management | Shopify merchants aiming to gather immediate post-purchase feedback |
Which to Choose
Retently is ideal for businesses seeking a comprehensive customer experience management platform with multi-channel survey capabilities and advanced analytics. Its tiered pricing allows for scalability, making it suitable for both small and large enterprises.
Hulk NPS Post Purchase Survey is tailored for Shopify merchants who want to capture immediate post-purchase feedback to enhance customer satisfaction and loyalty. Its straightforward setup and focus on post-purchase insights make it a practical choice for e-commerce stores looking to improve their customer experience.
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