When evaluating customer feedback platforms for SaaS companies, Retently, Hulk NPS Post Purchase Survey, and Asklayer are frequently compared. Each offers unique features tailored to different business needs.
Retently
Core Features and Functionality
Retently provides NPS, CSAT, and CES surveys across multiple channels, including email, in-app widgets, web pop-ups, kiosks, and SMS. It offers advanced customer segmentation, survey automation, and AI-powered analytics. Integrations include Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and custom APIs. (retently.com)
Pricing Model
Retently offers tiered pricing:
Ecommerce Basic: $49 per month for 1,000 surveys, 10 campaigns, and 1 user seat.
Ecommerce Pro: $299 per month for 20,000 surveys, 10 campaigns, and 10 user seats.
Enterprise: Starting from $599 per month, offering custom integrations and dedicated support. (retently.com)
Ease of Setup and Use
Retently provides a 14-day free trial with no credit card required, allowing users to assess its features and ease of use. (retently.com)
Integrations
Retently integrates with various platforms, including Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and custom APIs. (retently.com)
Customer Support and Documentation
Retently offers email support, live chat, and priority chat queues. Higher-tier plans include Zoom support and dedicated account managers. (retently.com)
Best-Fit Customer Profile
Retently is suitable for SaaS companies seeking a comprehensive customer experience management platform with advanced analytics and multi-channel survey capabilities.
Hulk NPS Post Purchase Survey
Core Features and Functionality
Hulk NPS Post Purchase Survey is a Shopify app that collects customer feedback via post-purchase surveys on the order confirmation page. Features include high response rates, one-click installation, actionable insights, multiple language support, personalized survey forms, admin notifications, advanced CSS customization, customer loyalty metrics, and conditional logic. (hulkapps.com)
Pricing Model
Hulk NPS Post Purchase Survey offers:
Development Plan: Free for partner development stores.
Pro Plan: $20 per month for unlimited responses, white-labeled forms, response exports, and advanced survey statistics. (hulkapps.com)
Ease of Setup and Use
The app features one-click installation, embedding surveys directly on the order confirmation page for immediate customer feedback collection. (hulkapps.com)
Integrations
Hulk NPS Post Purchase Survey integrates seamlessly with Shopify and supports integration with Recharge for subscription-based businesses. (hulkapps.com)
Customer Support and Documentation
Hulk NPS Post Purchase Survey provides support through its website, including a knowledge base and contact options. (hulkapps.com)
Best-Fit Customer Profile
This tool is ideal for Shopify-based SaaS companies aiming to gather post-purchase feedback efficiently.
Asklayer
Core Features and Functionality
Asklayer is a Shopify app that collects customer feedback through micro-surveys at multiple touchpoints, including product pages, checkout, and post-purchase. It offers customizable survey forms, real-time analytics, and integration with Shopify.
Pricing Model
Asklayer offers tiered pricing:
Free Plan: Limited features suitable for small businesses.
Pro Plan: Pricing details are not specified; users should contact Asklayer for current rates.
Ease of Setup and Use
Asklayer provides an easy setup process with customizable survey forms that can be embedded at various touchpoints on the Shopify store.
Integrations
Asklayer integrates with Shopify, allowing seamless collection of customer feedback within the Shopify ecosystem.
Customer Support and Documentation
Asklayer offers customer support through its website, including a knowledge base and contact options.
Best-Fit Customer Profile
Asklayer is suitable for Shopify-based SaaS companies seeking to collect customer feedback at multiple touchpoints to gain comprehensive insights.
Three-Way Comparison
| Feature | Retently | Hulk NPS Post Purchase Survey | Asklayer |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS | NPS, CSAT, CES |
| Survey Channels | Email, in-app widgets, web pop-ups, kiosks, SMS | Post-purchase on order confirmation page | Product pages, checkout, post-purchase |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom APIs | Shopify, Recharge | Shopify |
| Pricing | $49/month (Ecommerce Basic), $299/month (Ecommerce Pro), $599/month (Enterprise) | $20/month (Pro Plan); Free for development stores | Free Plan; Pro Plan (pricing details not specified) |
| Ease of Setup | 14-day free trial; no credit card required | One-click installation | Easy setup with customizable survey forms |
| Customer Support | Email support, live chat, priority chat queues; higher-tier plans include Zoom support and dedicated account managers | Support through website; knowledge base and contact options | Support through website; knowledge base and contact options |
| Best-Fit Customer Profile | SaaS companies seeking a |
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
