When evaluating NPS survey software for small ecommerce businesses, it's essential to consider tools that offer tailored features, ease of use, and cost-effectiveness. Retently, Hulk NPS Post Purchase Survey, and Simplesat are three such platforms commonly compared for their suitability in this context.
Retently
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, in-app widgets, web pop-ups, kiosks, SMS
- Integrations: Shopify, Gorgias, Klaviyo, and more
- Analytics: AI-powered sentiment analysis, trend tracking, benchmarking
- Automation: Automated recurring surveys, email follow-ups, webhook events
Pricing Model
- Ecommerce Basic: $49/month; 1,000 surveys, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month; 20,000 surveys, 10 campaigns, 10 seats
- Enterprise: Starting from $599/month; custom surveys, API & Salesforce integration
Pros
- Comprehensive survey channels
- Advanced analytics
- Strong integrations
Cons
- Higher pricing tiers may be costly for small businesses
- Setup can be complex for beginners
Best-Fit Customer Profile
Ecommerce businesses seeking a robust, feature-rich platform with advanced analytics and multiple survey channels.
Hulk NPS Post Purchase Survey
Features
- Survey Type: NPS
- Survey Channel: Post-purchase surveys on order confirmation pages
- Integrations: Shopify
- Customization: Customizable survey forms, success messages
- Analytics: Comprehensive survey statistics
Pricing Model
- Free Plan: Available for development stores
- Pro Plan: $25/month; unlimited responses, white-labeled forms, CSV export
Pros
- Easy one-click installation
- High response rates due to post-purchase placement
- Affordable pricing
Cons
- Limited to post-purchase surveys
- Basic analytics compared to competitors
Best-Fit Customer Profile
Small Shopify-based ecommerce businesses looking for an affordable, straightforward NPS survey solution.
Simplesat
Features
- Survey Types: CSAT, CES, NPS
- Survey Channel: Email
- Integrations: Primarily for MSPs and service teams
- Customization: One-click surveys
- Analytics: Basic reporting
Pricing Model
- Free Plan: Available
- Paid Plans: Starting from $19/month
Pros
- Simple setup
- Affordable pricing
- Suitable for service-oriented businesses
Cons
- Limited to email surveys
- Not tailored for ecommerce businesses
Best-Fit Customer Profile
Service-oriented businesses seeking a simple, cost-effective survey tool.
Three-Way Comparison
| Feature | Retently | Hulk NPS Post Purchase Survey | Simplesat |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS | CSAT, CES, NPS |
| Survey Channels | Email, in-app widgets, web pop-ups, kiosks, SMS | Post-purchase surveys on order confirmation pages | |
| Integrations | Shopify, Gorgias, Klaviyo, and more | Shopify | Primarily for MSPs and service teams |
| Pricing | $49/month (Basic), $299/month (Pro), $599/month (Enterprise) | Free (Development), $25/month (Pro) | Free, starting from $19/month |
| Customization | Advanced survey branding and personalization | Customizable survey forms and success messages | One-click surveys |
| Analytics | AI-powered sentiment analysis, trend tracking, benchmarking | Comprehensive survey statistics | Basic reporting |
| Automation | Automated recurring surveys, email follow-ups, webhook events | Conditional logic for responsive surveys | Limited automation |
| Best-Fit Customer Profile | Ecommerce businesses seeking a robust, feature-rich platform | Small Shopify-based ecommerce businesses looking for an affordable, straightforward NPS survey solution | Service-oriented businesses seeking a simple, cost-effective survey tool |
Situational Recommendations
For Small Shopify-Based Ecommerce Businesses: Hulk NPS Post Purchase Survey offers an affordable and straightforward solution, ideal for those looking to implement post-purchase NPS surveys without significant investment.
For Ecommerce Businesses Seeking Advanced Features: Retently provides a comprehensive suite of tools with advanced analytics and multiple survey channels, suitable for businesses aiming to deeply analyze customer experience across various touchpoints.
For Service-Oriented Businesses: Simplesat offers a simple, cost-effective survey tool tailored for service teams, making it a good fit for businesses outside the ecommerce sector.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent
