When evaluating NPS survey software for ecommerce startups, it's essential to consider tools that align with your specific needs. Retently, Hulk NPS Post Purchase Survey, and Wootric are three prominent options, each offering unique features tailored to different aspects of customer experience management.
Retently
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Survey Delivery Channels: Email, in-app widgets, web pop-ups, kiosks, SMS
- Automation: Automated recurring surveys, survey reminders, email follow-ups
- Analytics: Advanced reporting, AI-powered sentiment analysis, trend tracking
- Integrations: Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations via API
Pricing Model
- Ecommerce Basic: $49/month; 1,000 surveys, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month; 20,000 surveys, 10 campaigns, 10 seats
- Enterprise: Starting from $599/month; 10,000 surveys, 10 campaigns, 10 seats
All plans include a 14-day free trial. (retently.com)
Pros
- Comprehensive survey options
- Advanced analytics
- Wide integration capabilities
Cons
- Higher pricing tiers may be costly for startups
- Some features may be more suited for larger enterprises
Best-Fit Customer Profile
Ecommerce businesses seeking a robust, feature-rich CX platform with advanced analytics and extensive integrations.
Hulk NPS Post Purchase Survey
Core Features and Functionality
- Survey Type: NPS
- Survey Delivery Channel: Post-purchase on Shopify order confirmation page
- Customization: Personalized survey forms, multiple templates
- Analytics: Comprehensive survey statistics
- Integrations: Shopify
Pricing Model
- Development Plan: Free for partner development stores
- Pro Plan: $20/month; unlimited responses, white-labeled forms, CSV export, survey statistics, conditional logic
A 7-day free trial is available. (hulkapps.com)
Pros
- High response rates due to post-purchase placement
- Easy one-click installation
- Affordable pricing
Cons
- Limited to Shopify users
- Primarily focused on NPS without broader CX metrics
Best-Fit Customer Profile
Shopify-based ecommerce startups aiming to gather post-purchase NPS feedback efficiently.
Wootric
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Survey Delivery Channels: In-app micro-surveys
- Automation: Real-time survey triggers
- Analytics: Real-time reporting, trend analysis
- Integrations: Intercom, Zendesk, Slack, Pipedrive, HubSpot, Segment, Salesforce, custom integrations via API
Pricing Model
- Startup Plan: $49/month; 1,000 responses
- Growth Plan: $149/month; 5,000 responses
- Enterprise Plan: Custom pricing; 20,000+ responses
All plans include a 14-day free trial.
Pros
- Real-time survey delivery
- User-friendly interface
- Scalable pricing
Cons
- Limited to in-app surveys
- May require technical setup for integrations
Best-Fit Customer Profile
SaaS companies seeking real-time in-app feedback with scalable pricing.
Three-Way Comparison
| Feature/Tool | Retently | Hulk NPS Post Purchase Survey | Wootric |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS | NPS, CSAT, CES |
| Survey Delivery Channels | Email, in-app widgets, web pop-ups, kiosks, SMS | Post-purchase on Shopify order confirmation page | In-app micro-surveys |
| Customization | Advanced survey branding and personalization | Personalized survey forms, multiple templates | Customizable survey design |
| Analytics | Advanced reporting, AI-powered sentiment analysis, trend tracking | Comprehensive survey statistics | Real-time reporting, trend analysis |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations via API | Shopify | Intercom, Zendesk, Slack, Pipedrive, HubSpot, Segment, Salesforce, custom integrations via API |
| Pricing | $49/month (Ecommerce Basic), $299/month (Ecommerce Pro), $599/month (Enterprise) | $20/month (Pro Plan); free for partner development stores (Development Plan) | $49/month (Startup Plan), $149/month (Growth Plan), custom pricing (Enterprise Plan) |
| Best-Fit Customer Profile | Ecommerce businesses seeking a robust, feature-rich CX platform with advanced analytics and extensive integrations | Shopify-based ecommerce startups aiming to gather post-purchase NPS feedback efficiently | SaaS companies seeking real-time in-app feedback with scalable pricing |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
