When evaluating "Retently vs KnoCommerce for retail businesses," it's essential to consider each platform's features, pricing, ease of use, integrations, customer support, and ideal customer profiles. Below is a detailed comparison to assist in making an informed decision.
Retently
Overview
Retently is a customer experience management platform specializing in NPS, CSAT, and CES surveys tailored for ecommerce and retail businesses. It enables brands to collect and analyze customer feedback across various touchpoints.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, SMS, web pop-ups, in-app
- Integrations: Shopify, Intercom, Zendesk, HubSpot, Salesforce, and more
- Analytics: AI-powered sentiment analysis, trend reporting, benchmarking
- Customization: Customizable survey branding, multi-language support
Pricing
Retently offers tiered pricing based on survey volume and features:
- Basic Plan: $49/month for up to 1,000 surveys and 10 campaigns
- Pro Plan: $299/month for up to 20,000 surveys and 10 campaigns
- Enterprise Plan: Starting at $599/month for 10,000 surveys and 10 campaigns
All plans include a 14-day free trial. (retently.com)
Pros
- Comprehensive survey options
- Advanced analytics
- Wide integration capabilities
Cons
- Pricing may be steep for small businesses
- Some users report a learning curve with advanced features
Best-Fit Customer Profile
Ideal for medium to large ecommerce and retail businesses seeking in-depth customer feedback analysis and advanced integrations.
KnoCommerce
Overview
KnoCommerce is a post-purchase survey tool designed for Shopify merchants, focusing on collecting zero-party data through customizable surveys. It aims to provide actionable insights to enhance customer experience and drive sales growth.
Features
- Survey Types: Post-purchase attribution surveys
- Survey Channels: Embedded on Shopify store pages
- Integrations: Shopify
- Analytics: Order attribution reports, benchmarking
- Customization: Customizable survey questions, branding
Pricing
KnoCommerce offers the following plans:
- Starter: $19/month for 1 live survey with up to 3 questions
- Analyst: $119/month for 2 live surveys with unlimited questions
- Pro: $299/month for 4 live surveys with unlimited questions
- Enterprise: Starting at $499/month for unlimited surveys and questions
All plans include a 7-day free trial. (knocommerce.com)
Pros
- Tailored for Shopify users
- Affordable entry-level pricing
- Easy setup and integration
Cons
- Limited to Shopify platform
- Fewer survey channels compared to competitors
Best-Fit Customer Profile
Best suited for small to medium Shopify merchants looking to gather post-purchase feedback to improve customer experience.
Side-by-Side Comparison
| Feature | Retently | KnoCommerce |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase attribution surveys |
| Survey Channels | Email, SMS, web pop-ups, in-app | Embedded on Shopify store pages |
| Integrations | Shopify, Intercom, Zendesk, HubSpot, Salesforce, and more | Shopify |
| Analytics | AI-powered sentiment analysis, trend reporting, benchmarking | Order attribution reports, benchmarking |
| Customization | Customizable survey branding, multi-language support | Customizable survey questions, branding |
| Pricing | $49/month (Basic), $299/month (Pro), $599/month (Enterprise) | $19/month (Starter), $119/month (Analyst), $299/month (Pro), $499+/month (Enterprise) |
| Free Trial | 14-day free trial | 7-day free trial |
| Best-Fit Customer Profile | Medium to large ecommerce and retail businesses seeking in-depth customer feedback analysis | Small to medium Shopify merchants looking to gather post-purchase feedback |
Which to Choose
When deciding between Retently and KnoCommerce, consider the following scenarios:
For Medium to Large Ecommerce and Retail Businesses: If your business requires comprehensive customer experience management with advanced analytics and integrations across multiple platforms, Retently may be the better fit.
For Small to Medium Shopify Merchants: If you're a Shopify merchant seeking an affordable and straightforward solution to collect post-purchase feedback directly on your store, KnoCommerce could be more suitable.
Evaluate your specific needs, budget, and platform compatibility to choose the tool that aligns best with your business objectives.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
