Table of Contents
Retently and KnoCommerce are customer experience (CX) platforms tailored for ecommerce businesses, each offering unique features to gather and analyze customer feedback. Retently specializes in NPS, CSAT, and CES surveys, while KnoCommerce focuses on post-purchase attribution surveys with multi-question flows and zero-party data collection.
Retently
Features
- Survey Types: NPS, CSAT, CES
- Survey Delivery: Email, in-app widgets, web pop-ups, kiosks, SMS
- Integrations: Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations
- Analytics: AI-powered sentiment analysis, issue spikes, product or agent dashboards
- Automation: Automated recurring surveys, survey reminders, automated email follow-ups, webhook events, question routing, page redirects, customer lifecycle surveys, email & Slack alerts
Pricing Model
- Ecommerce Basic: $49/month; 1,000 surveys, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month; 20,000 surveys, 10 campaigns, 10 seats
- Enterprise: Starting from $599/month; 10,000 surveys, 10 campaigns, 10 seats
All plans include a 14-day free trial. (retently.com)
Pros
- Comprehensive survey delivery channels
- Advanced analytics with AI insights
- Flexible automation features
Cons
- Pricing may be high for small businesses
- Some integrations may require additional setup
Best-Fit Customer Profile
Ideal for ecommerce businesses seeking a versatile CX platform with advanced analytics and automation capabilities.
KnoCommerce
Features
- Survey Types: Post-purchase attribution surveys
- Survey Delivery: Email, SMS, community links
- Integrations: Shopify, 20+ other integrations
- Analytics: Order attribution reports, benchmarking
- Automation: Automated insights (beta), survey link distribution
Pricing Model
- Starter: $19/month; 1 live survey, 3 questions per survey
- Analyst: $119/month; 2 live surveys, unlimited questions
- Pro: $299/month; 4 live surveys, unlimited questions
- Enterprise: Starting from $499/month; unlimited surveys, unlimited questions
All plans include a 7-day free trial. (try.knocommerce.com)
Pros
- Affordable entry-level pricing
- High survey response and completion rates
- Tailored for Shopify brands
Cons
- Limited survey delivery channels compared to competitors
- Fewer advanced analytics features
Best-Fit Customer Profile
Ideal for Shopify-based ecommerce businesses looking for cost-effective post-purchase surveys with high response rates.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeSide-by-Side Comparison
| Feature | Retently | KnoCommerce |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Post-purchase attribution surveys |
| Survey Delivery | Email, in-app widgets, web pop-ups, kiosks, SMS | Email, SMS, community links |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations | Shopify, 20+ other integrations |
| Analytics | AI-powered sentiment analysis, issue spikes, product or agent dashboards | Order attribution reports, benchmarking |
| Automation | Automated recurring surveys, survey reminders, automated email follow-ups, webhook events, question routing, page redirects, customer lifecycle surveys, email & Slack alerts | Automated insights (beta), survey link distribution |
| Pricing | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: Starting from $599/month | Starter: $19/month; Analyst: $119/month; Pro: $299/month; Enterprise: Starting from $499/month |
Which to Choose
- Retently: Choose if you need a comprehensive CX platform with multiple survey types, advanced analytics, and extensive integration options.
- KnoCommerce: Choose if you're a Shopify-based business seeking an affordable, specialized post-purchase survey tool with high response rates.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
