When evaluating post-purchase survey tools, Retently, KnoCommerce, and Fairing are frequently compared due to their focus on enhancing customer experience through feedback collection.
Retently
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Survey Delivery: Email, in-app, kiosk, SMS
- Customization: Advanced template customization, custom domains
- Analytics: AI-powered feedback classification, sentiment analysis
Pricing Model
- Ecommerce Basic: $49/month, 1,000 surveys, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month, 20,000 surveys, 10 campaigns, 10 seats
- Enterprise: Starting from $599/month, 10,000 surveys, 10 campaigns, 10 seats
All plans include a 14-day free trial. (retently.com)
Ease of Setup and Use
- Setup: Quick integration with Shopify
- User Interface: Intuitive dashboard for survey management
Integrations
- Shopify: Seamless integration
- Other Platforms: Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce
Customer Support and Documentation
- Support: Email support, live chat, Zoom support
- Documentation: Comprehensive knowledge base
Best-Fit Customer Profile
- Ideal For: E-commerce businesses seeking comprehensive customer experience management across multiple touchpoints
KnoCommerce
Core Features and Functionality
- Survey Types: Multi-question post-purchase surveys
- Survey Delivery: Post-checkout modal, email follow-up
- Customization: Dynamic surveys with personalized logic
- Analytics: Built-in dashboards, detailed attribution reports
Pricing Model
- Starter Plan: $19/month, 1 live survey, 3 questions per survey
- Analyst Plan: $119/month, 2 live surveys, unlimited questions
- Pro Plan: $299/month, 4 live surveys, unlimited questions
All plans offer a 7-day free trial. (knocommerce.com)
Ease of Setup and Use
- Setup: 5-minute installation process
- User Interface: Survey builder requiring no coding experience
Integrations
- Shopify: Seamless integration
- Other Platforms: Klaviyo, Google Sheets, Triple Whale
Customer Support and Documentation
- Support: Email support, knowledge base
- Documentation: Guides on survey setup and data interpretation
Best-Fit Customer Profile
- Ideal For: E-commerce brands seeking deep insights into customer behavior and marketing attribution, particularly those using Shopify
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeFairing
Core Features and Functionality
- Survey Types: Post-purchase attribution surveys
- Survey Delivery: Post-checkout modal
- Customization: Limited survey flow customization
- Analytics: Integration with Google Analytics, Facebook Ads
Pricing Model
- Pricing: Starts at approximately $39/month, scaling with usage
Offers a free tier with basic features and a free trial. (zigpoll.com)
Ease of Setup and Use
- Setup: Quick integration with Shopify
- User Interface: Guided approach for connecting analytics and ad platforms
Integrations
- Shopify: Seamless integration
- Other Platforms: Google Analytics, Facebook Ads
Customer Support and Documentation
- Support: Email support with timely responses
- Documentation: Extensive guides on attribution and analytics setup
Best-Fit Customer Profile
- Ideal For: Brands prioritizing marketing attribution and ROI measurement across channels
Three-Way Comparison
| Feature | Retently | KnoCommerce | Fairing |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | Multi-question post-purchase surveys | Post-purchase attribution surveys |
| Survey Delivery | Email, in-app, kiosk, SMS | Post-checkout modal, email follow-up | Post-checkout modal |
| Customization | Advanced template customization, custom domains | Dynamic surveys with personalized logic | Limited survey flow customization |
| Analytics | AI-powered feedback classification, sentiment analysis | Built-in dashboards, detailed attribution reports | Integration with Google Analytics, Facebook Ads |
| Pricing | $49-$299/month, 14-day free trial | $19-$299/month, 7-day free trial | Starts at approximately $39/month, free tier available |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce | Shopify, Klaviyo, Google Sheets, Triple Whale | Shopify, Google Analytics, Facebook Ads |
| Customer Support | Email support, live chat, Zoom support | Email support, knowledge base | Email support with timely responses |
| Best-Fit Customer Profile | E-commerce businesses seeking comprehensive customer experience management across multiple touchpoints | E-commerce brands seeking deep insights into customer behavior and |
