When evaluating survey tools for your Shopify store, it's essential to consider how each platform aligns with your specific needs. Retently, KnoCommerce, and Grapevine Surveys are three prominent options, each offering unique features tailored to different aspects of customer feedback collection.

Retently

Retently is a customer experience management platform designed to capture feedback across various touchpoints, including post-purchase, product delivery, and support interactions.

Core Features and Functionality

• Survey Types: Supports NPS, CSAT, and CES surveys, allowing businesses to measure customer satisfaction at multiple stages of the customer journey.
• Multi-Channel Surveys: Delivers surveys via email, SMS, in-app, and kiosks, enabling businesses to reach customers through their preferred channels.
• Advanced Analytics: Provides AI-powered feedback classification and topic analytics, offering insights into customer sentiments and identifying areas for improvement.
• Customization: Offers advanced template customization, including custom domains and survey branding, to maintain brand consistency.

Pricing Model

Retently offers tiered pricing based on survey volume and features:

• Ecommerce Basic: $49 per month for up to 1,000 surveys, including basic reporting and one user seat.
• Ecommerce Pro: $299 per month for up to 20,000 surveys, offering advanced reporting, AI-powered analytics, and up to 10 user seats.

A 14-day free trial is available for both plans. (retently.com)

Ease of Setup and Use

Setting up Retently involves integrating with your ecommerce platform, configuring survey campaigns, and setting up automated workflows. The user interface is modern but may present a learning curve for those new to survey tools.

Integrations

Retently integrates with various platforms, including Shopify, WooCommerce, BigCommerce, Salesforce, HubSpot, Zendesk, and Intercom. This broad integration support allows for seamless data synchronization and workflow automation. (retently.com)

Customer Support and Documentation

Retently provides support through a knowledge base and email. The Ecommerce Pro plan includes additional support via Zoom and live chat. Comprehensive documentation and onboarding webinars are available to assist users.

Best-Fit Customer Profile

Retently is well-suited for businesses seeking a comprehensive customer experience management solution with advanced analytics and multi-channel survey capabilities. It's ideal for companies that require in-depth insights into customer satisfaction across various touchpoints.

KnoCommerce

KnoCommerce is a post-purchase attribution tool that focuses on collecting customer feedback immediately after a purchase, primarily through the order confirmation page.

Core Features and Functionality

• Survey Focus: Primarily offers single-touch NPS or attribution polls, capturing immediate post-purchase sentiments.
• Customization: Provides light and dark themes with basic color tweaks for survey appearance.
• Delivery Channel: Surveys are delivered mainly on the order confirmation page, limiting the timing of feedback collection.
• Analytics: Focuses on channel attribution and offers CSV exports for data analysis.

Pricing Model

KnoCommerce's pricing details are not specified in the available sources. It's advisable to contact KnoCommerce directly for the most accurate and up-to-date pricing information.

Ease of Setup and Use

KnoCommerce is designed for quick setup, integrating directly with the order confirmation page. Customization options are limited, making it straightforward for users to deploy without extensive configuration.

Integrations

KnoCommerce integrates with Shopify, focusing on post-purchase feedback collection. However, it does not support integrations with other ecommerce platforms or CRM systems.

Customer Support and Documentation

Specific details about KnoCommerce's customer support and documentation are not available in the provided sources. Prospective users should reach out to KnoCommerce directly for this information.

Best-Fit Customer Profile

KnoCommerce is ideal for businesses looking to gather immediate post-purchase feedback to assess customer satisfaction and attribution. It's best suited for companies that prioritize quick, in-the-moment insights without the need for extensive customization or multi-channel survey capabilities.

Grapevine Surveys

Grapevine Surveys specializes in post-purchase survey collection on the order status page, focusing on gathering customer feedback immediately after checkout.

Core Features and Functionality

• Survey Types: Offers multi-question surveys with various question types, including single response, multiple choice, open text, CSAT, and NPS questions.
• On-Site Survey Pages: Provides on-site survey pages to collect customer sentiment, preferences, and feedback at any point throughout the customer lifecycle.
• Channel-Level Attribution: Allows targeting surveys to specific sales channels, tailoring questions based on the channel where customers made a purchase.
• Integrations: Integrates with platforms like Klaviyo and Google Sheets, enabling data synchronization and analysis.

Pricing Model

Grapevine Surveys offers a flat-rate pricing model:

• Single Plan: $25 per month, providing unlimited surveys, unlimited responses, and access to all features without usage tiers or per-response fees. (grapevine-surveys.com)

Ease of Setup and Use

Grapevine Surveys is designed for easy installation and setup, especially for Shopify merchants. The app integrates directly with the order status page, and users can customize questions and design with minimal effort.

Integrations

Grapevine Surveys integrates with Shopify and offers additional integrations with platforms like Klaviyo and Google Sheets. However, it does not support integrations with other ecommerce platforms or CRM systems.

Worth a Look: Zigpoll

If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.