When evaluating Shopify survey apps, Retently, Nicereply, and Promoter.io are frequently compared due to their focus on customer experience metrics and integration capabilities.
Retently
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, link, embedded, kiosk, in-app web pop-up
- Automation: Automated recurring surveys, reminders, email follow-ups
- Analytics: Advanced reporting, AI-powered sentiment analysis, trend analysis
- Integrations: Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations
Pricing Model
- Ecommerce Basic: $49/month, 1,000 surveys, 10 campaigns, 1 user seat
- Ecommerce Pro: $299/month, 20,000 surveys, 10 campaigns, 10 user seats
- Enterprise: Starting from $599/month, 10,000 surveys, 10 campaigns, 10 user seats
All plans include a 14-day free trial with no credit card required. (retently.com)
Pros
- Comprehensive survey channels
- Advanced analytics
- Wide integration options
Cons
- Higher pricing tiers may be costly for small businesses
Best-Fit Customer Profile
Ecommerce and B2B businesses seeking a versatile and scalable customer experience survey platform.
Nicereply
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Survey Channels: In-email, link, website pop-up
- Automation: Automated post-resolution surveys, triggers
- Analytics: Advanced reporting, feedback analytics
- Integrations: Zendesk, Front, Help Scout, Pipedrive, Salesforce, Zapier
Pricing Model
- Starter: $59/month, 100 responses, 3 users
- Essential: $119/month, 250 responses, 10 users
- Growth: $239/month, 1,000 responses, 25 users
- Business: $359/month, 2,500 responses, 50 users
All plans include a 14-day free trial with no credit card required. (nicereply.com)
Pros
- Simple setup
- Affordable for small teams
- Strong integration with support platforms
Cons
- Limited survey channels compared to competitors
- Fewer advanced analytics features
Best-Fit Customer Profile
Support teams needing an easy-to-implement survey tool with essential features.
Connect Zigpoll to your stack.Sync survey responses to the tools you already use — no code required.
See integrationsPromoter.io
Core Features and Functionality
- Survey Types: NPS
- Survey Channels: Email, link
- Automation: Automated survey scheduling, lifecycle measurement
- Analytics: Advanced reporting, trend analysis
- Integrations: Salesforce, HubSpot, Zapier
Pricing Model
- Pricing details are not publicly available; interested users should contact Promoter.io directly for current rates.
Pros
- Dedicated NPS focus
- User-friendly interface
- Strong analytics
Cons
- Limited survey types
- Fewer integration options
Best-Fit Customer Profile
Businesses focused solely on NPS and seeking a specialized tool.
Three-Way Comparison
| Feature/Tool | Retently | Nicereply | Promoter.io |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES | NPS |
| Survey Channels | Email, link, embedded, kiosk, in-app web pop-up | In-email, link, website pop-up | Email, link |
| Automation | Automated recurring surveys, reminders, email follow-ups | Automated post-resolution surveys, triggers | Automated survey scheduling, lifecycle measurement |
| Analytics | Advanced reporting, AI-powered sentiment analysis, trend analysis | Advanced reporting, feedback analytics | Advanced reporting, trend analysis |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom integrations | Zendesk, Front, Help Scout, Pipedrive, Salesforce, Zapier | Salesforce, HubSpot, Zapier |
| Pricing | Ecommerce Basic: $49/month Ecommerce Pro: $299/month Enterprise: Starting from $599/month |
Starter: $59/month Essential: $119/month Growth: $239/month Business: $359/month |
Pricing details not publicly available; contact Promoter.io directly |
| Pros | Comprehensive survey channels Advanced analytics Wide integration options |
Simple setup Affordable for small teams Strong integration with support platforms |
Dedicated NPS focus User-friendly interface Strong analytics |
| Cons | Higher pricing tiers may be costly for small businesses | Limited survey channels compared to competitors Fewer advanced analytics features |
Limited survey types Fewer integration options |
| Best-Fit Customer Profile | Ecommerce and B2B businesses seeking a versatile and scalable customer experience survey platform | Support teams needing an easy-to-implement survey tool with essential features | Businesses focused solely on NPS and |
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
