Retently and POWR are tools designed to enhance customer engagement through surveys and forms. Retently specializes in post-purchase surveys, while POWR offers customizable forms and popups, including surveys, primarily for Shopify users.
Retently
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, web pop-ups, in-app
- Integrations: Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and custom integrations
- Analytics: Advanced reporting, AI-powered sentiment analysis, trend analysis
- Automation: Automated recurring surveys, reminders, email follow-ups
Pricing Model
- Ecommerce Basic: $49/month for 1,000 surveys, 10 campaigns, 1 user
- Ecommerce Pro: $299/month for 20,000 surveys, 10 campaigns, 10 users
- Enterprise: Starting at $599/month for 10,000 surveys, 10 campaigns, 10 users
All plans include a 14-day free trial. (retently.com)
Pros
- Tailored for ecommerce and B2B businesses
- Comprehensive survey types
- Advanced analytics
- Multiple integrations
Cons
- Pricing may be high for small businesses
- Limited to survey functionalities
Best For
Ecommerce and B2B companies seeking specialized post-purchase survey tools.
POWR
Features
- Survey Types: Customizable forms and surveys
- Survey Channels: Embedded on websites, pop-ups
- Integrations: Shopify, Wix, WordPress, and other platforms
- Customization: Drag-and-drop editor, customizable templates
- Additional Tools: Over 60 apps, including pricing tables, membership options
Pricing Model
- Free Plan: 250 pageviews/month
- Starter Plan: $9.99/month for 2,500 pageviews
- Pro Plan: $18.99/month for 5,000 pageviews
- Business Plan: $84.99/month for 25,000 pageviews
Pricing is based on pageviews, with higher tiers offering more features and higher limits. (help.powr.io)
Pros
- Affordable for small businesses
- Wide range of customizable apps
- Easy-to-use editor
- Integrates with multiple platforms
Cons
- Limited to form and survey functionalities
- Free plan includes POWR branding
Best For
Small to medium-sized businesses needing customizable forms and surveys, especially on Shopify.
Side-by-Side Comparison
| Feature | Retently | POWR |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Customizable forms and surveys |
| Survey Channels | Email, web pop-ups, in-app | Embedded on websites, pop-ups |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, custom | Shopify, Wix, WordPress, and other platforms |
| Customization | Limited to survey branding and personalization | Drag-and-drop editor, customizable templates |
| Pricing Model | Tiered monthly plans based on survey volume and features | Usage-based pricing based on pageviews |
| Free Plan | 14-day free trial | 250 pageviews/month |
| Support | Email support, live chat (Pro and Enterprise plans) | Email support, live chat |
| Best For | Ecommerce and B2B companies seeking specialized post-purchase survey tools | Small to medium-sized businesses needing customizable forms and surveys, especially on Shopify |
Which to Choose
Retently: Ideal for ecommerce and B2B businesses requiring specialized post-purchase surveys with advanced analytics and multiple integrations.
POWR: Suitable for small to medium-sized businesses needing customizable forms and surveys, particularly on Shopify, with a focus on affordability and ease of use.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
