When evaluating NPS survey software, it's essential to consider core features, pricing, ease of use, integrations, customer support, and the ideal customer profile. Retently, Promoter.io, and Gojiberry are three platforms that cater to different business needs.
Retently vs Promoter.io vs Gojiberry: Feature Comparison
| Feature | Retently | Promoter.io | Gojiberry |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS | NPS, CSAT, CES |
| Survey Channels | Email, In-App, Intercom | Email, In-App | |
| Automated Campaigns | Regular and Transactional | Regular | Regular |
| Integrations | 12 native integrations, 1300+ via Zapier, API | 8 native integrations, 1300+ via Zapier, API | Shopify |
| Pricing | - Basic: $49/month - Pro: $299/month - Enterprise: Custom pricing |
- Start: $99/month - Growth: $249/month - Enterprise: Custom pricing |
- Pricing details not specified |
| Ease of Use | Intuitive interface, quick setup | User-friendly dashboard, easy navigation | Seamless integration with Shopify, straightforward setup |
| Customer Support | 24/7 support via email, live chat, Zoom | Email support, priority support with higher-tier plans | Support details not specified |
| Best-Fit Customer Profile | Ecommerce and B2B businesses seeking multi-channel feedback collection | Mid-market companies needing a dedicated NPS platform | Shopify store owners looking for integrated post-purchase surveys |
Situational Recommendations
Ecommerce and B2B Businesses: Retently offers multi-channel surveys and advanced analytics, making it suitable for companies aiming to collect diverse customer feedback.
Mid-Market Companies: Promoter.io provides a dedicated NPS platform with automatic scheduling, ideal for businesses focusing on NPS metrics.
Shopify Store Owners: Gojiberry integrates seamlessly with Shopify, offering post-purchase surveys tailored for ecommerce stores.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
