Retently and Qualaroo are customer feedback platforms designed to help businesses collect and analyze customer insights. Retently focuses on e-commerce and B2B companies, offering NPS, CSAT, and CES surveys. Qualaroo provides on-site micro-surveys with AI-powered sentiment analysis, targeting a broad range of businesses seeking real-time user feedback.
Retently
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, in-app, website pop-ups
- Integrations: Shopify, WooCommerce, Magento, BigCommerce, Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Pipedrive, Segment, and custom APIs
- Analytics: Advanced reporting, trends, benchmarking, AI-powered feedback classification, and topic analytics
- Support: Email support for Basic plan; live chat and Zoom support for Pro and Enterprise plans
Pricing
Retently offers tiered pricing based on response volume and features:
- Ecommerce Basic: $49/month for up to 1,000 surveys, 10 campaigns, and 1 user seat
- Ecommerce Pro: $299/month for up to 20,000 surveys, 10 campaigns, and 10 user seats
- Enterprise: Starting from $599/month, offering custom integrations, dedicated support, and more
A 14-day free trial is available for all plans. (retently.com)
Pros
- Comprehensive survey options tailored for e-commerce and B2B
- Advanced analytics with AI-powered insights
- Flexible integration options
Cons
- Pricing may be steep for small businesses
- Limited support on lower-tier plans
Best-Fit Customer Profile
E-commerce and B2B companies seeking in-depth customer experience insights with robust analytics and integration capabilities.
Qualaroo
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: On-site Nudges™, in-app surveys, email surveys
- Integrations: Mailchimp, Vertical Response, and other email tools
- Analytics: AI-powered sentiment analysis by IBM Watson, real-time feedback analysis
- Support: Email support; live chat and Zoom support for higher-tier plans
Pricing
Qualaroo offers a free plan and tiered pricing:
- Free Plan: Up to 50 responses, 500 email sends, and 10,000 pageviews
- Business Plan: $19.99 per 100 responses/month, includes 1,000 email sends and 100,000 pageviews
- Enterprise Plan: Custom pricing for over 1,000 responses/month, includes 5,000 email sends and 100,000 pageviews
A 14-day free trial is available for all plans. (qualaroo.com)
Pros
- Free plan with premium features
- AI-powered sentiment analysis
- Multi-channel survey capabilities
Cons
- Limited integrations compared to competitors
- Survey editor lacks drag-and-drop functionality
Best-Fit Customer Profile
Businesses seeking an affordable, AI-enhanced survey tool with multi-channel capabilities.
Side-by-Side Comparison
| Feature | Retently | Qualaroo |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES |
| Survey Channels | Email, in-app, website pop-ups | On-site Nudges™, in-app surveys, email surveys |
| Integrations | Shopify, WooCommerce, Magento, BigCommerce, Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Pipedrive, Segment, custom APIs | Mailchimp, Vertical Response, and other email tools |
| Analytics | Advanced reporting, trends, benchmarking, AI-powered feedback classification, and topic analytics | AI-powered sentiment analysis by IBM Watson, real-time feedback analysis |
| Support | Email support for Basic plan; live chat and Zoom support for Pro and Enterprise plans | Email support; live chat and Zoom support for higher-tier plans |
| Pricing | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: Starting from $599/month | Free Plan: Up to 50 responses; Business Plan: $19.99 per 100 responses/month; Enterprise Plan: Custom pricing |
Which to Choose
Retently is suitable for e-commerce and B2B companies requiring comprehensive survey options, advanced analytics, and extensive integration capabilities. Its higher pricing tiers may be justified by the depth of features offered.
Qualaroo is ideal for businesses seeking an affordable, AI-enhanced survey tool with multi-channel capabilities. Its free plan and lower-tier pricing make it accessible for startups and small businesses, though it may lack some integrations and advanced features found in competitors.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look.
