When evaluating NPS survey software for SaaS companies, it's essential to consider tools that offer comprehensive features, scalability, and ease of integration. Retently and Qualaroo are two prominent platforms in this space, each catering to different needs and preferences.

Retently

Retently is a customer experience (CX) platform specializing in NPS, CSAT, and CES surveys, tailored for e-commerce and B2B businesses. It enables companies to collect, analyze, and act on customer feedback to enhance retention and satisfaction.

Features

• Survey Types: Offers NPS, CSAT, and CES surveys.
• Multi-Channel Surveys: Supports email, link, embed, kiosk, and in-app surveys.
• Custom Branding: Allows survey customization with company logos and colors.
• Advanced Reporting: Provides trend analysis, benchmarking, and AI-powered feedback classification.
• Integrations: Connects with platforms like Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce.

Pricing Model

Retently offers tiered pricing based on survey volume and features:

• Ecommerce Basic: $49 per month for up to 1,000 surveys and 10 campaigns.
• Ecommerce Pro: $299 per month for up to 20,000 surveys and 10 campaigns.
• Enterprise: Starting from $599 per month, offering custom integrations and dedicated support.

All plans include a 14-day free trial. (retently.com)

Pros

• Comprehensive Survey Options: Supports various survey types and deployment methods.
• Advanced Analytics: Offers in-depth reporting and AI-driven insights.
• Scalability: Plans cater to both small businesses and large enterprises.

Cons

• Complexity for Beginners: The array of features may be overwhelming for new users.
• Pricing: Higher-tier plans can be costly for startups.

Best-Fit Customer Profile

Retently is ideal for e-commerce and B2B SaaS companies seeking a robust CX platform with advanced analytics and scalability.

Qualaroo

Qualaroo is an on-site micro-survey tool designed to capture real-time user insights through non-intrusive surveys, known as Nudges™, on websites and mobile apps. It focuses on understanding the "why" behind customer behaviors to drive business growth.

Features

• Survey Types: Supports NPS, CSAT, CES, and custom surveys.
• Nudge™ Technology: Engages users with contextually relevant surveys.
• Advanced Targeting: Targets users based on identity, behavior, and other attributes.
• Sentiment Analysis: Utilizes AI to analyze feedback and extract emotional insights.
• Integrations: Connects with platforms like Segment, Slack, Tableau, HubSpot, Adobe Analytics, Zapier, Salesforce, Intercom, FullStory, and SessionCam.

Pricing Model

Qualaroo offers a free plan and tiered pricing:

• Free Plan: Up to 50 responses per month, including 500 email sends and 10,000 pageviews.
• Essentials: $19.99 per month for 1,000 email sends and unlimited responses.
• Business: $49.99 per month for 5,000 email sends and 100,000 pageviews.
• Enterprise: Starting at $149.99 per month, offering custom email sends and pageviews.

All plans include a 14-day free trial. (qualaroo.com)

Pros

• User-Friendly Interface: Easy to set up and use.
• Advanced Targeting: Allows precise audience segmentation.
• AI-Powered Insights: Provides automated sentiment analysis.

Cons

• Limited Survey Types: Primarily focuses on micro-surveys.
• Response Limits: Free and lower-tier plans have response caps.

Best-Fit Customer Profile

Qualaroo is suitable for SaaS companies aiming to gather real-time user feedback through on-site micro-surveys to inform product and marketing decisions.

Side-by-Side Comparison

Which to Choose

When deciding between Retently and Qualaroo for your SaaS company, consider the following:

• Retently: Opt for Retently if you require a comprehensive CX platform with various survey types and deployment methods,

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.