When evaluating Retently vs Qualaroo for ecommerce startups, it's essential to consider each platform's features, pricing, ease of use, integrations, and ideal customer profiles.
Retently
Retently is a customer experience (CX) software specializing in NPS, CSAT, and CES surveys tailored for ecommerce and B2B businesses.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, in-app widgets, web pop-ups, kiosks, SMS
- Advanced Targeting: Customer segmentation, global and per-survey throttling, lifecycle triggers
- Analytics: AI-powered sentiment analysis, issue spikes, product or agent dashboards
- Automation: Autoreplies, real-time alerts, Gorgias ticket creation
Pricing
- Ecommerce Basic: $49/month; includes 1,000 surveys, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month; includes 20,000 surveys, 10 campaigns, 10 seats
- Enterprise: Starting from $599/month; includes 10,000 surveys, 10 campaigns, 10 seats
All plans offer a 14-day free trial. (retently.com)
Pros
- Comprehensive CX tracking across multiple channels
- Advanced analytics with AI-driven insights
- Flexible automation and integration options
Cons
- Pricing may be steep for startups
- Complexity could require a learning curve
Best For
Ecommerce startups seeking an all-in-one CX solution with advanced analytics and automation capabilities.
Qualaroo
Qualaroo is a user feedback software offering on-site micro-surveys with AI-powered sentiment analysis, designed to capture real-time customer insights.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: On-site Nudges™, in-app surveys, email surveys
- Advanced Targeting: Behavioral and demographic targeting
- Analytics: AI-powered sentiment analysis by IBM Watson
- Integrations: Mailchimp, Vertical Response, and other email tools
Pricing
- Free Plan: Up to 50 responses; includes 500 email sends and 10,000 pageviews
- Business Plan: $19.99 per 100 responses/month; includes 1,000 email sends and 100,000 pageviews
All plans offer a 14-day free trial. (qualaroo.com)
Pros
- Affordable pricing with a generous free tier
- User-friendly interface
- Effective AI-driven sentiment analysis
Cons
- Limited survey channels compared to competitors
- Integrations may be less extensive
Best For
Ecommerce startups needing an affordable, easy-to-use tool for on-site customer feedback with strong sentiment analysis.
Side-by-Side Comparison
| Feature | Retently | Qualaroo |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES |
| Survey Channels | Email, in-app widgets, web pop-ups, kiosks, SMS | On-site Nudges™, in-app surveys, email surveys |
| Advanced Targeting | Customer segmentation, global and per-survey throttling, lifecycle triggers | Behavioral and demographic targeting |
| Analytics | AI-powered sentiment analysis, issue spikes, product or agent dashboards | AI-powered sentiment analysis by IBM Watson |
| Integrations | Mailchimp, Vertical Response, and other email tools | Mailchimp, Vertical Response, and other email tools |
| Pricing | $49/month (Ecommerce Basic), $299/month (Ecommerce Pro), starting from $599/month (Enterprise) | Free Plan (up to 50 responses), $19.99 per 100 responses/month (Business Plan) |
Which to Choose
Retently: Ideal for ecommerce startups requiring a comprehensive CX solution with multi-channel surveys, advanced analytics, and automation features.
Qualaroo: Suitable for startups seeking an affordable, user-friendly tool for on-site customer feedback with strong sentiment analysis capabilities.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
