When evaluating post-purchase survey tools for Shopify Plus merchants, it's essential to consider platforms that seamlessly integrate with Shopify, offer robust analytics, and provide actionable insights to enhance customer experience. Retently, Qualaroo, and Fairing are three such tools that cater to these needs. This comparison delves into their features, pricing models, ease of use, integrations, customer support, and best-fit customer profiles to help you determine the most suitable option for your business.
Retently
Core Features and Functionality
Retently specializes in customer experience management, offering NPS, CSAT, and CES surveys tailored for e-commerce businesses. It supports multi-channel surveys, including email, web pop-ups, and in-app surveys, enabling merchants to collect feedback at various touchpoints. The platform provides advanced reporting, trend analysis, and AI-powered feedback classification to identify key drivers of customer satisfaction. Additionally, Retently offers survey branding and personalization options to align with your brand identity.
Pricing Model
Retently offers tiered pricing based on survey volume and features:
- Ecommerce Basic: $49 per month for up to 1,000 surveys, 10 campaigns, and 1 user seat.
- Ecommerce Pro: $299 per month for up to 20,000 surveys, 10 campaigns, and 10 user seats.
- Enterprise: Starting from $599 per month, offering custom integrations, dedicated customer support, and additional features.
Each plan includes a 14-day free trial, allowing merchants to assess the platform's suitability before committing. (retently.com)
Ease of Setup and Use
Retently provides a user-friendly interface with a straightforward setup process. The platform offers guided onboarding and a comprehensive knowledge base to assist users in creating and deploying surveys effectively. However, some users have noted that advanced features may require a learning curve.
Integrations
Retently integrates with various platforms, including Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce. These integrations facilitate seamless data synchronization and enhance the overall customer experience. (retently.com)
Customer Support and Documentation
Retently offers support through email and live chat, with priority chat queues and dedicated account managers available for higher-tier plans. The platform also provides a detailed knowledge base and resources to assist users in maximizing the value of their surveys.
Best-Fit Customer Profile
Retently is well-suited for e-commerce businesses seeking a comprehensive customer experience management solution with advanced analytics and multi-channel survey capabilities. Its tiered pricing allows businesses to scale as needed, making it suitable for both small and large enterprises.
Qualaroo
Core Features and Functionality
Qualaroo focuses on in-context, real-time feedback collection through its proprietary Nudge™ technology. It offers unlimited surveys and forms, advanced targeting options, and AI-powered sentiment analysis by IBM Watson. Qualaroo supports various survey types, including NPS, CSAT, and CES, and provides mobile-friendly surveys to engage users across devices. The platform also offers exit surveys to capture insights from users before they leave your site. (qualaroo.com)
Pricing Model
Qualaroo provides a free plan for startups and small businesses, which includes up to 50 responses, 500 email sends, and 10,000 pageviews. For growing businesses, the Essentials plan is priced at $19.99 per month, offering 1,000 email sends and unlimited responses. The Business plan is available at $49.99 per month, including 5,000 email sends and 100,000 pageviews. An Enterprise plan is also available, with pricing starting at $149.99 per month, offering custom email sends and pageviews. (qualaroo.com)
Ease of Setup and Use
Qualaroo's setup process is straightforward, with a user-friendly interface that allows for easy survey creation and deployment. The platform offers a 14-day risk-free trial, providing users the opportunity to explore its features before committing to a paid plan. (help.qualaroo.com)
Integrations
Qualaroo integrates with platforms such as Segment, Slack, Tableau, HubSpot, Adobe Analytics, Zapier, Salesforce, Intercom, FullStory, and SessionCam. These integrations enable businesses to synchronize data and enhance their customer experience strategies. (qualaroo.com)
Customer Support and Documentation
Qualaroo offers support through email, chat, and phone, with a dedicated customer success team to assist users. The platform provides a comprehensive knowledge base and resources to help users maximize the value of their surveys. (help.qualaroo.com)
Best-Fit Customer Profile
Qualaroo is ideal for businesses seeking to gather real-time, in-context feedback through non-intrusive surveys. Its AI-powered sentiment analysis and advanced targeting make it suitable for companies aiming to understand customer behavior and improve user experience.
Fairing
Core Features and Functionality
Fairing specializes in post-purchase attribution surveys, allowing merchants to collect feedback immediately after a purchase. The platform offers deep analytics integrations, enabling businesses to analyze customer feedback in conjunction with sales data. Fairing provides customizable survey templates and supports various survey types, including NPS, CSAT, and CES.
Pricing Model
Specific pricing details for Fairing are not publicly available. Interested merchants are encouraged to contact Fairing directly for a customized quote based on their business needs.
Ease of Setup and Use
Fairing offers a user-friendly interface with a straightforward setup process. The platform provides guided onboarding and support to assist merchants in deploying post-purchase surveys effectively.
Integrations
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Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
