Table of Contents
When evaluating post-purchase survey tools, Retently, Qualtrics, and Survicate are frequently compared. Each offers unique features tailored to different business needs.
Retently
Core Features and Functionality
- Survey Types: NPS, CSAT, CES
- Ecommerce Focus: Tailored for subscription commerce
- Survey Delivery: Email, SMS
- Analytics: Standard dashboards, trend tracking
Pricing Model
- Entry-Level Plan: Starting at $25 per month
- Free Trial: Available
Ease of Setup and Use
- Setup: Quick and straightforward
- User Interface: Intuitive
Integrations
- Ecommerce Platforms: Shopify, WooCommerce
- CRM Systems: Limited integrations
Customer Support and Documentation
- Support Channels: Email, chat during business hours
- Documentation: Knowledge base with guides and FAQs
Best-Fit Customer Profile
- Business Size: Small to medium ecommerce stores
- Technical Resources: Limited technical team
- Budget: Cost-conscious
Qualtrics
Core Features and Functionality
- Survey Types: NPS, CSAT, CES, advanced surveys
- Survey Delivery: Email, SMS, web intercept, app-based
- Survey Logic: Advanced branching, embedded data
- Analytics: Deep analytics, text analysis, predictive modeling
Pricing Model
- Pricing: Custom, high starting cost
- Free Trial: Not specified
Ease of Setup and Use
- Setup: Moderate to high complexity
- User Interface: Comprehensive but may require training
Integrations
- Ecommerce Platforms: Shopify (API/middleware), others
- CRM Systems: Extensive integrations
Customer Support and Documentation
- Support Channels: Dedicated account managers, 24/7 live support
- Documentation: Extensive online resources, community forums
Best-Fit Customer Profile
- Business Size: Mid-market to large enterprises
- Technical Resources: Dedicated survey admins, developers
- Budget: High-budget, willing to invest for advanced insights
Survicate
Core Features and Functionality
- Survey Types: NPS, CSAT, CES, custom surveys
- Survey Delivery: Website, in-product, email, mobile apps
- Survey Logic: Branching, targeting, segmentation
- Analytics: Dashboards with segmentation and filtering
Pricing Model
- Entry-Level Plan: Starting at $99 per month for 500 responses
- Free Trial: Available
Ease of Setup and Use
- Setup: User-friendly interface
- User Interface: Intuitive
Integrations
- Ecommerce Platforms: Shopify, WooCommerce
- CRM Systems: HubSpot, Intercom
Customer Support and Documentation
- Support Channels: Email, chat, 24/7 live support
- Documentation: Knowledge base, webinars, live training
Best-Fit Customer Profile
- Business Size: Small to medium businesses
- Technical Resources: Limited technical team
- Budget: Mid-range
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
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| Feature | Retently | Qualtrics | Survicate |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES, advanced surveys | NPS, CSAT, CES, custom surveys |
| Survey Delivery | Email, SMS | Email, SMS, web intercept, app-based | Website, in-product, email, mobile apps |
| Survey Logic | Basic to moderate | Advanced branching, embedded data | Branching, targeting, segmentation |
| Analytics | Standard dashboards, trend tracking | Deep analytics, text analysis, predictive modeling | Dashboards with segmentation and filtering |
| Pricing | Starting at $25 per month | Custom, high starting cost | Starting at $99 per month for 500 responses |
| Free Trial | Available | Not specified | Available |
| Integrations | Shopify, WooCommerce | Shopify (API/middleware), others | Shopify, WooCommerce, HubSpot, Intercom |
| Support Channels | Email, chat during business hours | Dedicated account managers, 24/7 live support | Email, chat, 24/7 live support |
| Documentation | Knowledge base with guides and FAQs | Extensive online resources, community forums | Knowledge base, webinars, live training |
| Best-Fit Customer Profile | Small to medium ecommerce stores | Mid-market to large enterprises | Small to medium businesses |
Situational Recommendations
Retently: Ideal for small to medium ecommerce businesses seeking straightforward NPS, CSAT, and CES surveys with quick setup and cost-effectiveness.
**Qualtrics
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
