When evaluating Retently vs ReConvert for Shopify Plus merchants, it's essential to understand how each tool functions and who they serve. Retently is a customer experience (CX) platform that specializes in collecting and analyzing customer feedback through surveys such as NPS, CSAT, and CES, tailored for ecommerce brands. ReConvert, on the other hand, is a Shopify app designed to enhance post-purchase experiences by offering features like thank-you page customization, one-click upsells, and post-purchase funnels.
Retently
Core Features and Functionality
Retently focuses on gathering and analyzing customer feedback to improve customer experience. Its key features include:
- Omnichannel Surveys: Deploy surveys via email, in-app messages, SMS, and embedded links to reach customers across various touchpoints.
- Contextual Targeting: Deliver surveys at optimal times and through preferred channels to enhance response rates.
- Automated Playbooks: Set up automated follow-ups based on survey responses to drive personalized interactions.
- Powerful Analytics: Analyze feedback to identify key drivers impacting customer experience and inform decision-making.
Pricing Model
Retently offers tiered pricing based on the number of responses per month, with plans starting at $49 per month for up to 1,000 responses. This structure is suitable for small to mid-sized businesses looking to implement customer feedback programs without significant upfront costs.
Ease of Setup and Use
Retently provides a straightforward setup process with pre-built survey templates and automated workflows. Its integration with various ecommerce platforms, including Shopify, ensures that businesses can collect feedback without disrupting existing operations.
Integrations
Retently integrates with multiple platforms, including Shopify, Gorgias, and Klaviyo, enabling businesses to collect and analyze customer feedback across various touchpoints.
Customer Support and Documentation
Retently offers dedicated customer support and a resource center with articles, webinars, and case studies to help businesses effectively implement and utilize the platform.
Best-Fit Customer Profile
Retently is suited for small to mid-sized ecommerce businesses seeking to gather and analyze customer feedback to improve customer experience and drive growth. Its survey tools are tailored for ecommerce brands looking to automate feedback collection and gain actionable insights.
ReConvert
Core Features and Functionality
ReConvert focuses on increasing revenue by optimizing the post-purchase journey. Its key features include:
- Thank-You Page Builder: Customize the thank-you page to display personalized offers, product recommendations, and surveys.
- One-Click Upsells: Present additional products to customers immediately after checkout without requiring re-entry of payment details.
- Post-Purchase Funnels: Create sequences of offers to encourage repeat purchases and increase average order value.
Pricing Model
ReConvert employs a dynamic pricing model based on the higher of two factors: the total number of orders in the last 30 days or the revenue generated by ReConvert. For example, if a store processes 480 orders in the last 30 days and ReConvert generates $133 in revenue, the charge would be calculated as follows:
- Base Fee: $29.99 (for 200-499 orders)
- Commission: 0.75% of $133 = $1
- Total Charge: $29.99 + $1 = $30.99
This model ensures that costs scale with the store's performance, offering flexibility for small businesses.
Ease of Setup and Use
ReConvert is tailored for Shopify users, providing a user-friendly interface that integrates seamlessly with the Shopify platform. The drag-and-drop editor allows merchants to customize their thank-you pages and upsell funnels without requiring technical expertise.
Integrations
ReConvert integrates primarily with Shopify, offering features that enhance the post-purchase experience within the Shopify ecosystem.
Customer Support and Documentation
ReConvert provides 24/7 live chat support and a comprehensive help center with tutorials and guides to assist users in maximizing the app's potential.
Best-Fit Customer Profile
ReConvert is ideal for small to mid-sized Shopify merchants aiming to boost post-purchase revenue through upselling and personalized offers. Its features are designed to enhance the shopping experience and encourage repeat purchases.
Side-by-Side Comparison
| Feature | Retently | ReConvert |
|---|---|---|
| Core Functionality | Customer feedback collection via NPS, CSAT, CES surveys | Post-purchase upselling, thank-you page customization |
| Pricing | Tiered pricing starting at $49/month for up to 1,000 responses | Dynamic model based on orders or revenue; example: $30.99 for 480 orders and $133 revenue |
| Ease of Use | Straightforward setup with pre-built templates and automated workflows | User-friendly interface with drag-and-drop editor |
| Integrations | Shopify, Gorgias, Klaviyo, and more | Primarily integrates with Shopify |
| Customer Support | Dedicated support and resource center with articles and webinars | 24/7 live chat support and comprehensive help center |
| Best-Fit Customer Profile | Small to mid-sized ecommerce businesses seeking to gather and analyze customer feedback | Small to mid-sized Shopify merchants aiming to boost post-purchase revenue |
Which to Choose
Choose Retently if: You're an ecommerce business aiming to collect and analyze customer feedback to improve customer experience, identify pain points, and drive growth through actionable insights.
Choose ReConvert if: You're a Shopify merchant looking to enhance the post-purchase experience by offering upsells and personalized offers to increase average order value and encourage repeat purchases.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing another avenue to gather valuable customer insights.
