When evaluating ecommerce feedback tools for Shopify stores, it's essential to consider how each platform aligns with your business objectives. Retently, ReConvert, and Gojiberry are three prominent options, each offering unique features tailored to different needs.
Retently
Retently is a customer experience management platform specializing in NPS, CSAT, and CES surveys, designed to help businesses collect and analyze customer feedback.
Core Features and Functionality
- Survey Types: Offers NPS, CSAT, and CES surveys to gauge customer satisfaction and loyalty.
- Multi-Channel Surveys: Supports email, SMS, and web-based surveys for diverse customer engagement.
- Advanced Reporting: Provides trend analysis, benchmarking, and AI-powered feedback classification.
- Integrations: Seamlessly integrates with platforms like Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce.
Pricing Model
Retently offers tiered pricing based on survey volume and features:
- Ecommerce Basic: Approximately $49 per month for up to 1,000 surveys and 10 campaigns.
- Ecommerce Pro: Approximately $299 per month for up to 20,000 surveys and 10 campaigns.
- Enterprise: Starting from $599 per month, offering custom integrations and dedicated support.
Note: Pricing is subject to change; refer to Retently's pricing page for the most current information.
Pros and Cons
Pros:
- Comprehensive survey options tailored for ecommerce.
- Advanced analytics and AI-driven insights.
- Robust integration capabilities.
Cons:
- Pricing may be steep for small businesses.
- Setup can be complex without dedicated support.
Best-Fit Customer Profile
Ideal for medium to large Shopify stores seeking in-depth customer feedback analysis and willing to invest in a comprehensive CX solution.
ReConvert
ReConvert is a Shopify app focused on enhancing the post-purchase experience through upselling and thank-you page customization.
Core Features and Functionality
- One-Click Upsells: Facilitates upselling directly after checkout without additional payment details.
- Thank-You Page Editor: Customizes thank-you pages with cross-sells, pop-ups, and surveys.
- A/B Testing: Allows testing of different offers to optimize conversions.
- Analytics: Provides reporting on upsell performance and customer behavior.
Pricing Model
ReConvert employs a dynamic pricing model based on store performance:
- Up to $49 in Revenue Generated: Approximately $4.99 per month.
- Up to $200 in Revenue Generated: Approximately $19.99 per month.
- Over $200 in Revenue Generated: Pricing adjusts accordingly.
Note: Pricing is subject to change; refer to ReConvert's pricing page for the most current information.
Pros and Cons
Pros:
- Flexible pricing scales with store growth.
- Easy integration with Shopify.
- Focus on increasing average order value (AOV).
Cons:
- Limited to post-purchase interactions; lacks broader survey capabilities.
- May not suit stores seeking comprehensive customer feedback solutions.
Best-Fit Customer Profile
Suitable for Shopify stores aiming to boost revenue through post-purchase upselling and thank-you page optimization.
Gojiberry
Gojiberry is a Shopify app designed for post-purchase attribution and customer polls, enabling merchants to gather insights on purchase drivers and customer preferences.
Core Features and Functionality
- Post-Purchase Surveys: Collects feedback on purchase decisions and customer satisfaction.
- Customer Polls: Engages customers with polls to understand preferences and behaviors.
- Attribution Tracking: Analyzes which marketing channels and campaigns drive sales.
- Integration: Integrates with Shopify for seamless data collection.
Pricing Model
Gojiberry offers tiered pricing based on store size and feature access:
- Basic Plan: Approximately $19 per month for up to 500 responses.
- Pro Plan: Approximately $49 per month for up to 2,000 responses.
- Enterprise Plan: Custom pricing for larger stores with advanced needs.
Note: Pricing is subject to change; refer to Gojiberry's pricing page for the most current information.
Pros and Cons
Pros:
- Affordable pricing for small to medium-sized stores.
- Focus on post-purchase insights and attribution.
- Easy integration with Shopify.
Cons:
- Limited to post-purchase feedback; lacks broader survey capabilities.
- May not offer as in-depth analytics as competitors.
Best-Fit Customer Profile
Ideal for small to medium Shopify stores seeking affordable post-purchase feedback and attribution insights.
Three-Way Comparison
| Feature/Tool | Retently | ReConvert | Gojiberry | |----------------
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
