Retently, ReConvert, and SatisMeter are tools designed to enhance customer experience and engagement for e-commerce businesses. Retently focuses on customer feedback through surveys, ReConvert specializes in optimizing post-purchase interactions, and SatisMeter offers in-product surveys with event-based triggers. This comparison evaluates each tool based on core features, pricing models, ease of setup and use, integrations, customer support, and best-fit customer profiles.
Retently
Core Features and Functionality
Retently is a customer experience management platform that offers NPS, CSAT, and CES surveys tailored for e-commerce and B2B businesses. It provides multi-channel surveys, custom FROM domains, email and Slack alerts, free data migration, and custom survey design. Advanced features include AI-powered feedback classification, topic analytics, and trend analysis. (retently.com)
Pricing Model
Retently offers tiered pricing:
Ecommerce Basic: $49 per month for up to 1,000 surveys, 10 campaigns, and 1 user seat.
Ecommerce Pro: $299 per month for up to 20,000 surveys, 10 campaigns, and 10 user seats.
Enterprise: Starting from $599 per month, offering custom integrations and dedicated support. (retently.com)
Ease of Setup and Use
Retently provides a 14-day free trial with no credit card required, allowing users to explore features before committing. The platform is designed for ease of use, with a focus on customer-centric brands. (retently.com)
Integrations
Retently integrates with various platforms, including Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce. (retently.com)
Customer Support and Documentation
Retently offers support through email and live chat, with priority chat queues and dedicated account managers for higher-tier plans. Comprehensive documentation and a knowledge base are available to assist users. (retently.com)
Best-Fit Customer Profile
Retently is best suited for e-commerce and B2B businesses seeking to implement structured customer feedback programs, particularly those interested in NPS, CSAT, and CES surveys.
ReConvert
Core Features and Functionality
ReConvert is a Shopify app that enhances the thank-you page with personalized cross-sells, pop-ups, custom videos, and surveys. It includes a drag-and-drop funnel builder, A/B testing, segmentation, and triggers. ReConvert also offers full reporting and analytics, post-purchase upsells, and a thank-you page editor. (reconvert.io)
Pricing Model
ReConvert employs a dynamic pricing model based on the higher of two factors:
Total orders in the last 30 days.
Revenue generated by ReConvert.
For example, if a store generates up to $1,999 in revenue through ReConvert, the charge would be $149.99 plus 5% of the additional revenue. (help.reconvert.io)
Ease of Setup and Use
ReConvert offers a 14-day free trial, allowing users to test all features without commitment. The app is designed for seamless integration with Shopify, providing a user-friendly interface for customization. (reconvert.io)
Integrations
ReConvert integrates exclusively with Shopify, leveraging its ecosystem to enhance post-purchase experiences. (reconvert.io)
Customer Support and Documentation
ReConvert provides 24/7 live chat support and offers tutorials and tips via their YouTube channel. Comprehensive documentation is available to assist users in maximizing the app's potential. (reconvert.io)
Best-Fit Customer Profile
ReConvert is ideal for Shopify merchants aiming to increase average order value and customer retention through optimized post-purchase interactions.
SatisMeter
Core Features and Functionality
SatisMeter specializes in in-product NPS and CSAT surveys with event-based triggers. It supports multiple channels, including web, in-app, email, iOS, and Android. Features include unlimited projects, team members, surveys, survey throttling, sampling, and integrations with Productboard, Segment, and more. SatisMeter offers targeting by user attributes, automated recurring surveys, customizable design, and multilingual support.
Pricing Model
SatisMeter offers three pricing tiers:
Free: $0 per month for up to 25 responses, suitable for approximately 250 active users.
Growth: $199 per month for up to 1,000 responses, suitable for approximately 10,000 active users.
Enterprise: Custom pricing for more than 10,000 active users.
Ease of Setup and Use
SatisMeter provides a free plan with all features available, allowing users to explore the platform without initial investment. The setup process is straightforward, with support for multiple languages and customizable survey designs.
Integrations
SatisMeter integrates with platforms such as Productboard and Segment, facilitating seamless data flow and analysis.
Customer Support and Documentation
SatisMeter offers premium support and comprehensive documentation to assist users in effectively utilizing the platform.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
