Retently and SatisMeter are customer feedback platforms tailored for ecommerce businesses, offering tools to measure customer satisfaction and loyalty. Retently provides NPS, CSAT, and CES surveys with ecommerce use cases, while SatisMeter specializes in in-product NPS and CSAT surveys with event-based triggers.
Retently
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, web, in-app, SMS
- Integrations: Shopify, WooCommerce, Magento, BigCommerce, Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Segment, and more
- Customization: Customizable survey design, multi-language support
- Analytics: Advanced reporting, AI-powered feedback classification, trend analysis
- Automation: Automated recurring surveys, survey reminders, email follow-ups
Pricing Model
- Ecommerce Basic: $49/month; 1,000 surveys, 10 campaigns, 1 user seat
- Ecommerce Pro: $299/month; 20,000 surveys, 10 campaigns, 10 user seats
- Enterprise: Starting from $599/month; 10,000 surveys, 10 campaigns, 10 user seats
All plans include a 14-day free trial with no credit card required. (retently.com)
Pros
- Comprehensive survey types and channels
- Wide range of integrations
- Advanced analytics and reporting
- Customizable surveys
Cons
- Pricing may be higher for small businesses
- Some advanced features are limited to higher-tier plans
Best-Fit Customer Profile
Ecommerce businesses seeking a comprehensive customer experience management solution with advanced analytics and a wide range of integrations.
SatisMeter
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Web, in-app, email, iOS, Android
- Integrations: Productboard, Segment, Intercom, Slack, Drift, and more
- Customization: Customizable survey design, multilingual support
- Analytics: Detailed breakdown of ratings, insights from comments, enriched user information
- Automation: Automated recurring surveys, survey throttling, sampling
Pricing Model
- Free: $0/month; 25 responses/month
- Growth: $199/month; 1,000 responses/month
- Enterprise: Custom pricing for more than 10,000 active users
All plans include unlimited projects, team members, and surveys, with no credit card required for the free plan. (satismeter.com)
Pros
- Fair pricing based on responses received
- Easy setup with no credit card required
- Supports multiple channels and languages
- Integrates with various customer analytics products
Cons
- Limited integrations compared to competitors
- Some advanced features may require higher-tier plans
Best-Fit Customer Profile
Ecommerce businesses looking for an affordable and easy-to-implement customer feedback solution with a focus on in-product surveys and event-based triggers.
Side-by-Side Comparison
| Feature | Retently | SatisMeter |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES |
| Survey Channels | Email, web, in-app, SMS | Web, in-app, email, iOS, Android |
| Integrations | Shopify, WooCommerce, Magento, BigCommerce, Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Segment, and more | Productboard, Segment, Intercom, Slack, Drift, and more |
| Customization | Customizable survey design, multi-language support | Customizable survey design, multilingual support |
| Analytics | Advanced reporting, AI-powered feedback classification, trend analysis | Detailed breakdown of ratings, insights from comments, enriched user information |
| Automation | Automated recurring surveys, survey reminders, email follow-ups | Automated recurring surveys, survey throttling, sampling |
| Pricing | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: Starting from $599/month | Free: $0/month; Growth: $199/month; Enterprise: Custom pricing for more than 10,000 active users |
Which to Choose
Retently: Ideal for ecommerce businesses seeking a comprehensive customer experience management solution with advanced analytics and a wide range of integrations.
SatisMeter: Suitable for ecommerce businesses looking for an affordable and easy-to-implement customer feedback solution with a focus on in-product surveys and event-based triggers.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
