When evaluating survey tools for your Shopify store, it's essential to consider how each platform aligns with your specific needs. Retently and SatisMeter are two prominent options, each offering unique features tailored to different business requirements.

Retently

Retently is a customer experience (CX) platform specializing in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Designed for e-commerce and B2B businesses, it enables the collection and analysis of customer feedback to enhance user experience and retention.

Features

• Survey Types: Supports NPS, CSAT, and CES surveys.
• Multi-Channel Surveys: Offers email, link, embedded, kiosk, and in-app (web pop-up) surveys.
• Survey Automation: Includes automated recurring surveys, reminders, and email follow-ups.
• Feedback Management: Provides feedback import, email address cleanup, and antivirus detection.
• Analytics & Reporting: Features trend analysis, AI-powered sentiment and text analysis, and account-level exportable scores for NPS and CSAT.
• Integrations: Integrates with platforms like Slack, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce.
• Customer Support: Offers email support, live chat support, priority chat queue, Zoom support, dedicated account manager, and dedicated onboarding & implementation.

Pricing Model

Retently offers tiered pricing based on survey volume and features:

• Ecommerce Basic: Approximately $49 per month for up to 1,000 surveys, 10 campaigns, and 1 user seat.
• Ecommerce Pro: Approximately $299 per month for up to 20,000 surveys, 10 campaigns, and 10 user seats.
• Enterprise: Starting from $599 per month, offering custom integrations, a dedicated customer success manager, and more.

All plans include a 14-day free trial with no credit card required. (retently.com)

Pros

• Comprehensive Survey Options: Offers a wide range of survey types and distribution methods.
• Advanced Analytics: Provides in-depth analysis tools, including AI-powered sentiment and text analysis.
• Scalability: Pricing tiers accommodate businesses of various sizes, from startups to enterprises.

Cons

• Complexity: The extensive feature set may require a learning curve for new users.
• Pricing: Higher-tier plans may be cost-prohibitive for small businesses.

Best-Fit Customer Profile

Retently is well-suited for e-commerce and B2B businesses seeking a comprehensive CX platform with advanced analytics and scalability.

SatisMeter

SatisMeter is a feedback collection tool that specializes in NPS, CSAT, and CES surveys, focusing on in-product and email surveys with event-based triggers. It aims to provide valuable insights for product and customer success teams.

Features

• Survey Types: Supports NPS, CSAT, and CES surveys.
• Survey Channels: Offers in-app and email surveys.
• Survey Targeting: Allows targeting by user attributes and triggering with events.
• Survey Automation: Includes automated recurring surveys.
• Design Customization: Provides customizable survey design and multilingual support.
• Integrations: Integrates with platforms like Productboard, Segment, Intercom, Slack, and more.
• Customer Support: Offers premium support included in every plan.

Pricing Model

SatisMeter's pricing is based on the number of responses received, with no charges for surveys sent:

• Free Plan: Up to 25 responses per month.
• Growth Plan: Approximately $199 per month for up to 1,000 responses.
• Enterprise Plan: For businesses with more than 10,000 active users; pricing available upon contact.

All plans include unlimited projects, team members, and surveys, with no credit card required for the free plan. (satismeter.com)

Pros

• Fair Pricing: Charges based on responses received, potentially offering better value for money.
• Easy Setup: Quick installation with a simple HTML snippet.
• Customizable Surveys: Offers a variety of question types and design customization.

Cons

• Limited Survey Channels: Primarily focuses on in-app and email surveys, lacking other distribution methods.
• Integration Limitations: Fewer integrations compared to some competitors.

Best-Fit Customer Profile

SatisMeter is ideal for product and customer success teams seeking an easy-to-implement feedback tool with fair pricing and customizable surveys.

Side-by-Side Comparison

Worth a Look: Zigpoll

If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.