Retently and Sogolytics are survey platforms tailored for online stores seeking to collect zero-party data. Retently specializes in NPS, CSAT, and CES surveys with e-commerce applications, while Sogolytics offers survey design and Voice of Customer (VoC) analytics with multilingual support.
Retently
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, web pop-ups, in-app
- Integrations: Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce
- Analytics: AI-powered sentiment analysis, trend analysis, benchmarking
- Customization: Survey branding, personalization, custom domains
Pricing Model
- Ecommerce Basic: $49/month; 1,000 surveys, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month; 20,000 surveys, 10 campaigns, 10 seats
- Enterprise: Custom pricing; includes Salesforce integration
All plans include a 14-day free trial with no credit card required. (retently.com)
Pros
- Tailored for e-commerce businesses
- Comprehensive survey types
- Strong integration capabilities
- Advanced analytics features
Cons
- Pricing may be high for small businesses
- Limited support on lower-tier plans
Best-Fit Customer Profile
E-commerce businesses seeking specialized customer experience surveys with robust analytics and integrations.
Sogolytics
Features
- Survey Types: Customizable surveys
- Survey Channels: Email, web pop-ups, in-app
- Integrations: Shopify, Salesforce
- Analytics: Advanced reporting, trend analysis
- Customization: Multilingual surveys, advanced branding
Pricing Model
- Free Pro: Free; limited features
- Pro: $99/month; 1,250 responses/month, 2,000 email invitations/month
- Pro Max: $199/month; 3,000 responses/month, 4,000 email invitations/month
- Enterprise: Custom pricing; includes advanced features
All plans include a 15-day free trial with no credit card required. (sogolytics.com)
Pros
- Free plan available
- Multilingual survey support
- Flexible pricing tiers
- Advanced analytics capabilities
Cons
- Free plan has limited features
- Integrations are fewer compared to competitors
Best-Fit Customer Profile
Businesses needing customizable surveys with multilingual support and flexible pricing options.
Side-by-Side Comparison
| Feature | Retently | Sogolytics |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Customizable surveys |
| Survey Channels | Email, web pop-ups, in-app | Email, web pop-ups, in-app |
| Integrations | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce | Shopify, Salesforce |
| Analytics | AI-powered sentiment analysis, trend analysis, benchmarking | Advanced reporting, trend analysis |
| Customization | Survey branding, personalization, custom domains | Multilingual surveys, advanced branding |
| Pricing | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: Custom pricing | Free Pro: Free; Pro: $99/month; Pro Max: $199/month; Enterprise: Custom pricing |
Which to Choose
- Retently: Ideal for e-commerce businesses seeking specialized customer experience surveys with robust analytics and integrations.
- Sogolytics: Suitable for businesses needing customizable surveys with multilingual support and flexible pricing options.
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look.
