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When comparing Retently vs SurveyMonkey for ecommerce feedback tools, it's essential to evaluate their features, pricing, ease of use, integrations, customer support, and ideal customer profiles.

Retently

Retently is a survey platform specializing in NPS, CSAT, and CES surveys tailored for ecommerce businesses.

Features

  • Survey Types: NPS, CSAT, CES
  • Multi-Channel Surveys: Email, SMS, web pop-ups
  • Custom Branding: Personalized survey design
  • Advanced Reporting: Trends, benchmarking
  • AI-Powered Analytics: Feedback classification, topic analysis
  • Integrations: Shopify, WooCommerce, BigCommerce, Magento

Pricing

  • Ecommerce Basic: $49/month
    • 1,000 surveys/month
    • 1 seat
    • Limited support
  • Ecommerce Plus: $99/month
    • 5,000 surveys/month
    • 3 seats
    • Priority support
  • Ecommerce Pro: $199/month
    • 10,000 surveys/month
    • 5 seats
    • Dedicated account manager

Pricing is based on information from Retently's pricing page. (retently.com)

Pros

  • Tailored for ecommerce
  • Advanced analytics
  • Customizable surveys

Cons

  • Limited free tier
  • Higher cost for small businesses

Best For

  • Ecommerce businesses seeking specialized feedback tools

SurveyMonkey

SurveyMonkey is a general-purpose survey platform suitable for various industries, including ecommerce.

Features

  • Survey Types: Multiple choice, rating scales, open-ended
  • Templates: 500+ expert-built
  • Question Types: 13 common types
  • Logic Features: Skip logic, question piping
  • Integrations: Shopify, HubSpot, Mailchimp, Slack

Pricing

  • Basic (Free): $0/month
    • 10 questions/survey
    • 100 responses/survey
  • Standard Monthly: $99/month
    • 1,000 responses/month
  • Advantage Annual: $39/month (billed annually)
    • 15,000 responses/year
  • Premier Annual: $139/month (billed annually)
    • 40,000 responses/year

Pricing details are sourced from SurveyMonkey's pricing page. (surveymonkey.com)

Pros

  • Wide range of templates
  • Advanced logic features
  • Extensive integrations

Cons

  • Free tier has limitations
  • Higher tiers can be expensive

Best For

  • Businesses needing versatile survey tools

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Side-by-Side Comparison

Feature Retently SurveyMonkey
Survey Types NPS, CSAT, CES Multiple choice, rating scales, open-ended
Templates Limited 500+ expert-built
Question Types Standard 13 common types
Logic Features Basic Advanced (skip logic, question piping)
Integrations Shopify, WooCommerce, BigCommerce, Magento Shopify, HubSpot, Mailchimp, Slack
Pricing $49–$199/month $0–$139/month
Free Tier No Yes (with limitations)
Support Limited to extensive Limited to 24/7 email support
Best For Ecommerce businesses Businesses needing versatile survey tools

Which to Choose

  • Retently: Ideal for ecommerce businesses seeking specialized feedback tools with advanced analytics and customizable surveys.
  • SurveyMonkey: Suitable for businesses needing versatile survey tools with a wide range of templates and advanced logic features.

Worth a Look: Zigpoll

If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.

Start collecting feedback in 5 minutes.

Try our no-code surveys that visitors actually answer.
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