Retently and SurveySparrow are platforms designed to collect and analyze customer feedback, each catering to different needs within the SaaS industry. Retently focuses on post-purchase surveys, offering tools like NPS, CSAT, and CES surveys tailored for e-commerce and B2B businesses. SurveySparrow provides an omnichannel conversational survey and customer experience platform, supporting various survey types and distribution channels.
Retently
Features
Retently specializes in post-purchase surveys, including NPS, CSAT, and CES, with multi-channel survey distribution. It offers custom FROM domains, email and Slack alerts, free data migration, and custom survey design. Advanced reporting, AI-powered feedback classification, and topic analytics are also available. Integrations include Shopify, WooCommerce, Magento, BigCommerce, and Salesforce. (retently.com)
Pricing Model
Retently offers tiered pricing based on survey volume and features. The Ecommerce Basic plan starts at $49 per month, including 1,000 surveys, 10 campaigns, and 1 user seat. The Ecommerce Pro plan is priced at $299 per month, offering 20,000 surveys, 10 campaigns, and 10 user seats. An Enterprise plan is available starting from $599 per month, with custom features and support. (retently.com)
Pros
- Tailored for e-commerce and B2B businesses.
- Comprehensive post-purchase survey tools.
- Advanced analytics and reporting.
Cons
- Pricing may be high for small businesses.
- Limited to post-purchase surveys.
Best-Fit Customer Profile
E-commerce and B2B companies seeking specialized post-purchase survey tools with advanced analytics.
SurveySparrow
Features
SurveySparrow offers an omnichannel experience management platform with NPS, CSAT, CES, 360 assessments, and offline surveys. It provides a conversational and intuitive UI, survey embedding, translation, and redirection post-survey completion. Integrations include HubSpot, Zendesk, and Salesforce. (surveysparrow.com)
Pricing Model
SurveySparrow provides tiered pricing:
- Basic Plan: $19 per month, includes 2,500 responses and 1 user.
- Starter Plan: $49 per month, includes 15,000 responses and 1 user.
- Business Plan: $149 per month, includes 36,000 responses and 3 users.
- Enterprise Plan: Custom pricing for large enterprises with complex needs.
A 14-day free trial is available for all plans. (surveysparrow.com)
Pros
- Wide range of survey types and distribution channels.
- Affordable pricing for small to medium-sized businesses.
- User-friendly interface.
Cons
- Limited advanced analytics compared to competitors.
- Some integrations may require higher-tier plans.
Best-Fit Customer Profile
Small to medium-sized businesses seeking an affordable and user-friendly survey platform with diverse survey types.
Side-by-Side Comparison
| Feature | Retently | SurveySparrow |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES, 360 Assessments, Offline Surveys |
| Target Audience | E-commerce and B2B businesses | Small to medium-sized businesses |
| Pricing | Starts at $49/month for 1,000 surveys | Starts at $19/month for 2,500 responses |
| Integrations | Shopify, WooCommerce, Magento, BigCommerce, Salesforce | HubSpot, Zendesk, Salesforce |
| Advanced Analytics | Advanced reporting, AI-powered feedback classification | Limited advanced analytics |
| Ease of Use | User-friendly interface | Conversational and intuitive UI |
| Support | Email and Slack alerts, free data migration, custom survey design | 24x5 email support, 24x5 chat support (Business Plan), integrations with Slack |
| Free Trial | 14-day free trial | 14-day free trial |
Which to Choose
Retently is suitable for e-commerce and B2B companies requiring specialized post-purchase survey tools with advanced analytics. Its pricing may be higher, but it offers tailored features for these industries.
SurveySparrow is ideal for small to medium-sized businesses seeking an affordable and user-friendly survey platform with diverse survey types. Its pricing is more accessible, making it a good choice for startups and growing companies.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
