When evaluating Retently vs SurveySparrow for ecommerce startups, it's essential to consider their features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Retently
Retently is a customer experience (CX) platform specializing in NPS, CSAT, and CES surveys tailored for ecommerce businesses.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, SMS, Web Pop-ups
- Integrations: Shopify, WooCommerce, BigCommerce, Magento, and more
- Reporting: Advanced analytics, trends, benchmarking
- Automation: Automated recurring surveys, email follow-ups
Pricing
- Ecommerce Basic: $49/month for 1,000 surveys, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month for 20,000 surveys, 10 campaigns, 10 seats
Both plans include a 14-day free trial. (retently.com)
Pros
- Tailored for ecommerce
- Comprehensive reporting
- Strong automation features
Cons
- Higher starting price
- Limited free tier
Best For
Ecommerce businesses seeking specialized CX surveys with robust analytics and automation.
SurveySparrow
SurveySparrow is an omnichannel conversational survey and CX platform offering a wide range of survey types and channels.
Features
- Survey Types: NPS, CSAT, CES, 360 Assessments
- Survey Channels: Email, Web, Mobile, Social Media
- Integrations: Shopify, HubSpot, Zapier, and more
- Reporting: Customizable reports, analytics
- Automation: Workflows, webhooks
Pricing
- Basic: $19/month for 2,500 responses
- Starter: $39/month for 15,000 responses
- Business: $79/month for 36,000 responses
All plans include a 14-day free trial. (surveysparrow.com)
Pros
- Affordable entry-level plan
- Wide range of survey types
- Multiple survey channels
Cons
- Limited advanced analytics
- Customization can be complex
Best For
Startups and small businesses needing versatile survey tools across various channels.
Side-by-Side Comparison
| Feature | Retently | SurveySparrow |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES, 360 Assessments |
| Survey Channels | Email, SMS, Web Pop-ups | Email, Web, Mobile, Social Media |
| Integrations | Shopify, WooCommerce, BigCommerce, Magento, and more | Shopify, HubSpot, Zapier, and more |
| Pricing | Ecommerce Basic: $49/month for 1,000 surveys Ecommerce Pro: $299/month for 20,000 surveys |
Basic: $19/month for 2,500 responses Starter: $39/month for 15,000 responses Business: $79/month for 36,000 responses |
| Free Trial | 14-day free trial | 14-day free trial |
| Ease of Use | User-friendly interface tailored for ecommerce | Intuitive design with conversational surveys |
| Customer Support | Email support, knowledge base | 24x5 email support, live chat for higher tiers |
| Best For | Ecommerce businesses seeking specialized CX surveys with robust analytics and automation | Startups and small businesses needing versatile survey tools across various channels |
Which to Choose
- Retently: Ideal for ecommerce startups requiring specialized CX surveys with advanced analytics and automation.
- SurveySparrow: Suitable for startups needing versatile survey tools across multiple channels at an affordable price point.
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look.
