When evaluating feedback tools for retail businesses, it's essential to consider how Retently and Survicate align with your specific needs. Retently specializes in NPS, CSAT, and CES surveys tailored for e-commerce, while Survicate offers a multi-channel survey platform with website and in-product surveys. This comparison examines their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Core Features and Functionality
Retently focuses on customer experience metrics, providing NPS, CSAT, and CES surveys designed to capture customer sentiment at various touchpoints. It offers multi-channel surveys, custom branding, advanced reporting, AI-powered feedback classification, and integrations with platforms like Shopify, Zendesk, and Salesforce. (retently.com)
Survicate provides a versatile survey platform supporting website and in-product surveys. It includes customizable questions, multiple question types, real-time data collection, and integrations with tools such as HubSpot, Salesforce, and Zapier. (survicate.com)
Pricing and Value
Retently's pricing starts at $49 per month for the Ecommerce Basic plan, which includes 1,000 surveys, 10 campaigns, and 1 seat. The Pro plan is priced at $299 per month, offering 20,000 surveys, 10 campaigns, and 10 seats. (retently.com)
Survicate offers a free version with limited features. Paid plans start at $99 per month for 500 responses, $149 per month for 1,000 responses, and $249 per month for 2,500 responses. (trustradius.com)
Ease of Setup and Use
Retently is praised for its ease of setup and administration, allowing users to quickly implement and manage surveys. (g2.com) Survicate is noted for its user-friendly interface, enabling users to create and deploy surveys efficiently. (survicate.com)
Integrations
Retently integrates with e-commerce platforms like Shopify, as well as customer support tools such as Zendesk and Salesforce, facilitating seamless data flow across systems. (retently.com)
Survicate offers integrations with platforms like HubSpot, Salesforce, and Zapier, allowing for extensive customization and automation of survey processes. (survicate.com)
Customer Support and Documentation
Retently provides support through email and live chat, with higher-tier plans offering priority support and dedicated account managers. (retently.com)
Survicate offers support via email, live chat, and a knowledge base, with higher-tier plans providing additional support options. (survicate.com)
Best-Fit Customer Profile
Retently is well-suited for e-commerce businesses seeking specialized customer experience surveys to measure NPS, CSAT, and CES. Its integrations with e-commerce platforms make it ideal for retailers focused on customer satisfaction metrics. (retently.com)
Survicate is suitable for businesses looking for a versatile survey platform capable of collecting feedback across various channels, including websites and in-product experiences. Its broad integration capabilities cater to organizations aiming to gather comprehensive customer insights. (survicate.com)
Comparison Table
| Feature | Retently | Survicate |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Website and in-product surveys |
| Pricing | Starts at $49/month (retently.com) | Starts at $99/month (trustradius.com) |
| Integrations | Shopify, Zendesk, Salesforce | HubSpot, Salesforce, Zapier |
| Ease of Use | Easy setup and administration (g2.com) | User-friendly interface (survicate.com) |
| Customer Support | Email and live chat support (retently.com) | Email, live chat, and knowledge base (survicate.com) |
| Ideal Customer Profile | E-commerce businesses focusing on customer experience metrics (retently.com) | Businesses seeking versatile survey solutions across multiple channels (survicate.com) |
Which to Choose?
For E-commerce Retailers Focused on Customer Experience Metrics: Retently's specialized surveys and e-commerce integrations make it a strong choice for businesses aiming to measure and improve customer satisfaction.
For Businesses Seeking Versatile Survey Solutions Across Multiple Channels: Survicate's multi-channel survey capabilities and broad integrations are suitable for organizations looking to gather comprehensive customer feedback across various touchpoints.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional avenues for collecting customer feedback within the Shopify ecosystem.
