When evaluating survey platforms for ecommerce startups, two prominent options are Retently and Survicate. Both offer unique features tailored to gathering zero-party data, but they differ in functionality, pricing, ease of use, integrations, and ideal customer profiles. This comparison will provide a clear understanding to help you make an informed decision.
Retently vs Survicate for Ecommerce Startups
Retently specializes in customer experience management, focusing on NPS, CSAT, and CES surveys, making it ideal for ecommerce businesses aiming to measure customer satisfaction and loyalty. Survicate, on the other hand, offers a multi-channel survey platform with website and in-product surveys, catering to businesses seeking versatile feedback collection methods.
Core Features and Functionality
Retently provides NPS, CSAT, and CES surveys, along with multi-channel survey distribution, custom FROM domains, email and Slack alerts, free data migration, and custom survey design. Its advanced reporting includes trends, benchmarking, AI-powered feedback classification, and topic analytics. Integrations encompass various ecommerce platforms and APIs. (retently.com)
Survicate offers customizable surveys with multiple question types, real-time data collection, and survey logic. It supports feedback collection via email, link, and web, with AI-driven survey creation and templates. Integrations include platforms like WordPress, HubSpot Marketing Hub, and Ortto. (softwareadvice.com)
Pricing and Value
Retently's pricing starts at $49 per month for the Ecommerce Basic plan, which includes 1,000 surveys, 10 campaigns, and 1 user seat. The Pro plan is priced at $299 per month, offering 20,000 surveys, 10 campaigns, and 10 user seats. The Enterprise plan starts at $599 per month, providing 10,000 surveys, 10 campaigns, and 10 user seats. (retently.com)
Survicate's pricing begins with a free plan for beginners, offering basic features. Paid plans start at $49 per month, with higher tiers providing additional features and survey limits. (softwareadvice.com)
Ease of Setup and Use
Retently is praised for its user-friendly interface, allowing easy setup and management of surveys. Survicate also offers an intuitive interface, enabling quick survey creation and deployment. (softwareadvice.com)
Integrations
Retently integrates with various ecommerce platforms and APIs, facilitating seamless data synchronization. Survicate integrates with platforms like WordPress, HubSpot Marketing Hub, and Ortto, catering to a broad range of business needs. (softwareadvice.com)
Customer Support and Documentation
Retently provides support through email and live chat, with dedicated account managers for higher-tier plans. Survicate offers support via email, live chat, and a knowledge base, ensuring users have access to necessary resources. (softwareadvice.com)
Best-Fit Customer Profile
Retently is well-suited for ecommerce startups focused on measuring customer satisfaction and loyalty through NPS, CSAT, and CES surveys. Survicate is ideal for businesses seeking versatile feedback collection methods across multiple channels.
Comparison Table
| Feature | Retently | Survicate |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Customizable with multiple question types |
| Survey Distribution Channels | Multi-channel surveys | Email, link, and web |
| Integrations | Various ecommerce platforms and APIs | WordPress, HubSpot Marketing Hub, Ortto, and more |
| Pricing | Starts at $49/month for Ecommerce Basic plan | Free plan available; paid plans start at $49/month |
| Ease of Use | User-friendly interface | Intuitive interface |
| Customer Support | Email and live chat support; dedicated account managers for higher tiers | Email, live chat, and knowledge base support |
Which to Choose?
Retently: If your ecommerce startup aims to measure customer satisfaction and loyalty through NPS, CSAT, and CES surveys, Retently's specialized features and integrations make it a strong choice.
Survicate: If you're looking for a versatile survey platform that offers multiple question types and distribution channels, Survicate's customizable surveys and broad integrations may better suit your needs.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional flexibility for ecommerce businesses.
