When evaluating Retently vs Survicate for ecommerce startups, it's crucial to assess their features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Retently
Retently is a customer experience management platform specializing in NPS, CSAT, and CES surveys tailored for ecommerce businesses.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, website, in-product
- Integrations: Shopify, WooCommerce, BigCommerce, Magento, and more
- Analytics: Advanced reporting, AI-powered feedback classification
- Customization: Custom FROM domain, survey branding, and personalization
Pricing Model
- Ecommerce Basic: $49/month
- Ecommerce Pro: $299/month
- Enterprise: Custom pricing
All plans include a 14-day free trial. (retently.com)
Pros
- Tailored for ecommerce
- Comprehensive analytics
- Strong integrations
Cons
- Higher-tier plans may be costly for startups
- Limited support on lower-tier plans
Best-Fit Customer Profile
Ecommerce startups seeking specialized customer experience tools with robust analytics and integrations.
Survicate
Survicate is a multi-channel survey platform offering website and in-product surveys suitable for various business needs.
Features
- Survey Types: NPS, CSAT, CES
- Survey Channels: Email, website, in-product, mobile app
- Integrations: Shopify, HubSpot, Intercom, Salesforce, and more
- Analytics: Insights Hub, AI-powered categorization
- Customization: Custom CSS, company logo, multilingual surveys
Pricing Model
- Free Plan: 25 responses/month
- Starter: $79/month
- Growth: $149/month
- Pro: $249/month
- Enterprise: Custom pricing
All plans include a 10-day free trial. (survicate.com)
Pros
- Flexible pricing
- Wide integration options
- Multilingual support
Cons
- Free plan has limited responses
- Advanced features require higher-tier plans
Best-Fit Customer Profile
Businesses needing versatile survey tools with a range of integrations and pricing options.
Side-by-Side Comparison
| Feature | Retently | Survicate |
|---|---|---|
| Survey Types | NPS, CSAT, CES | NPS, CSAT, CES |
| Survey Channels | Email, website, in-product | Email, website, in-product, mobile app |
| Integrations | Shopify, WooCommerce, BigCommerce, Magento, and more | Shopify, HubSpot, Intercom, Salesforce, and more |
| Pricing | Ecommerce Basic: $49/month Ecommerce Pro: $299/month Enterprise: Custom pricing |
Free Plan: 25 responses/month Starter: $79/month Growth: $149/month Pro: $249/month Enterprise: Custom pricing |
| Free Trial | 14-day free trial | 10-day free trial |
| Customization | Custom FROM domain, survey branding, and personalization | Custom CSS, company logo, multilingual surveys |
| Analytics | Advanced reporting, AI-powered feedback classification | Insights Hub, AI-powered categorization |
| Support | Limited support on lower-tier plans Pro support: Zoom, live chat Enterprise: Dedicated account manager |
Limited support on lower-tier plans Pro support: Zoom, live chat Enterprise: Dedicated account manager |
Which to Choose
- Retently: Ideal for ecommerce startups focused on customer experience with specialized tools and strong integrations.
- Survicate: Suitable for businesses needing versatile survey tools with a range of integrations and flexible pricing.
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look.
