When evaluating attribution survey tools for small e-commerce businesses, it's essential to consider how Retently and Survicate align with your specific needs. Both platforms offer unique features tailored to customer experience management, but they differ in functionality, pricing, ease of use, and integration capabilities.
Retently
Retently specializes in NPS, CSAT, and CES surveys, focusing on e-commerce applications. It provides multi-channel surveys, custom branding, and advanced reporting. Retently integrates with various e-commerce platforms, including Shopify, and offers API access for custom integrations. Pricing starts at $49 per month for the Ecommerce Basic plan, which includes 1,000 surveys, 10 campaigns, and 1 user seat. The Pro plan, at $299 per month, offers 20,000 surveys, 10 campaigns, and 10 user seats. Retently also provides a Developer Plan with limited monthly credits and full API access for testing integrations. (retently.com)
Pros:
- Tailored for e-commerce businesses with specific survey types.
- Customizable branding and advanced reporting features.
- API access for custom integrations.
Cons:
- Pricing may be higher compared to other platforms.
- Limited to NPS, CSAT, and CES surveys; lacks broader survey capabilities.
Best for: E-commerce businesses seeking specialized survey tools with advanced reporting and customization options.
Survicate
Survicate offers a multi-channel survey platform with website and in-product surveys. It provides features like unlimited surveys, multilingual support, and advanced targeting. Survicate integrates with over 25 platforms, including Shopify, and offers API access for custom integrations. Pricing starts at $56 per month for the Growth plan, which includes 100 responses per month, unlimited surveys, and 10 user seats. The Pro plan, at $349 per month, offers custom response pools and advanced integrations. (survicate.com)
Pros:
- Supports a wide range of survey types beyond NPS, CSAT, and CES.
- Advanced targeting and multilingual support.
- Integrates with a broad set of platforms.
Cons:
- Pricing may be higher for small businesses.
- Some advanced features may require a learning curve.
Best for: Businesses needing versatile survey tools with advanced targeting and integration capabilities.
Side-by-Side Comparison
| Feature | Retently | Survicate |
|---|---|---|
| Survey Types | NPS, CSAT, CES | Multiple survey types |
| Pricing | Starts at $49/month for Ecommerce Basic plan | Starts at $56/month for Growth plan |
| Integrations | Shopify, API access for custom integrations | Over 25 integrations, including Shopify, API access for custom integrations |
| Ease of Use | User-friendly interface tailored for e-commerce | Intuitive interface with a variety of survey options |
| Customer Support | Email support, knowledge base | Email support, live chat, knowledge base |
| Best-Fit Customer | E-commerce businesses seeking specialized survey tools | Businesses needing versatile survey tools with advanced targeting and integrations |
Which to Choose
When deciding between Retently and Survicate for your small e-commerce business, consider the following:
Retently is ideal if you require specialized surveys like NPS, CSAT, and CES, with advanced reporting and customization tailored for e-commerce.
Survicate is suitable if you need a versatile survey platform supporting various survey types, advanced targeting, and integrations with multiple platforms.
Evaluate your specific needs, budget, and desired features to choose the platform that best aligns with your business objectives.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
